Frontegg
FronteggReviews from AWS customer
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Frontegg provides us a flexible authentication & user management platform with great support
What do you like best about the product?
Frontegg reduces our team's work around authentication and user management. I'll cover more specifics in a later part of the review, but they make it easy to integrate with a variety of authentication workflows. Once the application is integrated, they provide backoffice functionality with either their UI or API. This lets us have the flexibility of choosing our customer auth experience while also providing flexibility in how we implement our backoffice operations.
Their customer support is fantastic. They’ve helped out with a few general implementation questions, been responsive to feedback, had a clear external-facing ticket tracking system, and helped investigate bugs/implementation issues to help us solve problems effectively. When I had technical questions, I found their free Slack community to be a helpful supplement to their documentation. I could ask questions in Slack, and the team would stay on top of issues to help me get to the solution I needed. The Frontegg team really helped me solve my auth problems quickly so I could move on and work on other features. Thanks, Frontegg team!
Their customer support is fantastic. They’ve helped out with a few general implementation questions, been responsive to feedback, had a clear external-facing ticket tracking system, and helped investigate bugs/implementation issues to help us solve problems effectively. When I had technical questions, I found their free Slack community to be a helpful supplement to their documentation. I could ask questions in Slack, and the team would stay on top of issues to help me get to the solution I needed. The Frontegg team really helped me solve my auth problems quickly so I could move on and work on other features. Thanks, Frontegg team!
What do you dislike about the product?
To be honest, I can’t think of much I dislike about my experience. I’ve hit a few implementation issues from my end, or because I didn’t understand the documentation, but I found a bunch of help from their Slack community and their Support team since we’re a paying customer. I probably could have reached out to them sooner to discover that I could lean on more resources than their published documentation. And that learning curve is to be expected with any software integration that I need to build — what matters is that Frontegg makes it easy to resolve those issues. Anyways, I’m looking forward to seeing what new features they build to extend our functionality.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier: authentication and user management are areas of the product we want to be done right (without worrying about it too much). And there are numerous components to user management we don’t need to build ourselves because Frontegg took care of it for us. Beyond authentication/MFA: user management, session management, IDP/SSO integration, temporary API token generation, etc. It’s also helpful that they’re continually upgrading, so we don’t have to worry about staying on top of the latest implementation details.
My Frontegg experience has been very positive.
What do you like best about the product?
Frontegg enables us to provide contemporary authN and authZ solutions. Audit logs, MFA, SSO and ready-made log-in and sign-up screens are ready to go in seconds. Frontegg's solution saved us a lot of engineering time and energy. Additionally, the developer success team is very responsive.
What do you dislike about the product?
While the documentation provides a lot of coverage and seems fairly updated, we did run into instances where it lacked enough information for us to implement certain features independently. Having said that, the Frontegg team was so responsive that we achieved our goals in no time.
What problems is the product solving and how is that benefiting you?
Frontegg solves all our IAM needs in the context of our SaaS application. It comes with many features out of the box and provides a flexible API for more nuanced use cases.
The best multi tenant identity provider
What do you like best about the product?
Great feature set for multi-tenant products, fast support response. Great availability. It works like a partner and doesn't feel like buying a 3rd party system.
What do you dislike about the product?
APIs have weird patterns and are inconsistent. The SDK is hard and confusing to use.
What problems is the product solving and how is that benefiting you?
Having multi-tenant SSO, MFA, among other things.
Great product and super-friendly team
What do you like best about the product?
Frontegg offers robust functionality for auth(n) and auth(z) out of the box. Their UI is intuitive and easy-to-use and their API is well-documented which has made it easy for our team to integrate with Frontegg.
What do you dislike about the product?
Frontegg overally is great and has no major drawbacks. If in the future they could have more robust auth(z) capabilities for declarative permissions, that would be awesome.
What problems is the product solving and how is that benefiting you?
We had a brittle, in-house system for handling auth(n) and auth(z) and we are migrating to Frontegg as our new authentication provider to reduce internal overhead
Amazing platform with the best support team
What do you like best about the product?
Frontegg was one of the easiest technical decisions we've made. The platform has all the features we need to reduce a tremendous amount of work on our side so we can focus on our business needs and not on building an auth platform. The technical team is responsive and available for any questions we had while evaluating, migrating and using the platform.
What do you dislike about the product?
There's nothing to dislike about Frontegg. The only constructive feedback I could give is some of the frontend integrations could be documented better. Still, you can get answers to everything between the support and community channels very quickly.
What problems is the product solving and how is that benefiting you?
We're taking advantage of a lot of Frontegg features --The social login, SSO and MFA. Prehooks and webhooks to seamlessly integrate internal semantics with user metadata. The self-service Admin Portal and IDP integration with tooling like our developer portal.
Multi-tenant Multi-featured Auth
What do you like best about the product?
Frontegg specializes in making multi-tenant auth easy to use. I hand-rolled my app's auth on AWS for several years, and it was a headache -- but then Frontegg came along. They offer the modern features I need in an easy-to-consume way. They have great quick tech/dev support.
What do you dislike about the product?
Frontegg is a new company and moves quickly to release updates. Their main issue is that their documentation doesn't always keep up with their quick release cycles.
What problems is the product solving and how is that benefiting you?
Frontegg's bread and butter is multi-tenant authentication and authorization. This user management system also has a wonderful, feature-rich GUI that allows for quick iteration on login screens.
Quickest and easiest way to add authentication and authorisation to your app and stack
What do you like best about the product?
Much simpler than the platform tools (cognito, oauth), focuses on getting the job done without a million config options
What do you dislike about the product?
UI isn't quite as polished as others, though the customer facing aspects (login, portal etc) are fine
What problems is the product solving and how is that benefiting you?
Authentication and authorization. Used hosted login forms which integrate very easily with React. We use their API for backend auth
great customer support
What do you like best about the product?
Frontegg has support available on Slack. They offer diverse libraries to suit any environment you would be using Frontegg. The documentation is in-depth and easy to understand.
What do you dislike about the product?
We haven't run into any issues with it, but there's always room for improvement. We'd love to see more cases of how the platform can be utilized.
What problems is the product solving and how is that benefiting you?
We were looking to implement SSO without a lot of heavy-lifting. With just a few lines of code, we completed the sandbox integration with our B2B SaaS solution
Great platform with awesome support
What do you like best about the product?
Frontegg seems to get it. They've designed a system to replace all the boilerplate auth code my team would normally have to write, and the end result is we have more capabilities and features for our end-users than if we did it ourselves, since we must prioritize business logic instead of authentication/authorization features. In addition, the Frontegg staff is very helpful and responsive, even though we are in vastly different time zones. They are incredibly knowledgable and have even hopped on calls with us and other providers to help troubleshoot connection problems.
What do you dislike about the product?
They focus a little heavily on Node and other technologies. We're a .NET shop, so we've had to set up a few things ourselves which took a little more work. That being said, Frontegg was very helpful and supportive through that process.
What problems is the product solving and how is that benefiting you?
Frontegg is removing the need to spend time with things like authentication, authorization, subscriptions, etc etc. As a result, companies can focus on bringing value to their customers using the expertise for the industry they are in. This is incredibly helpful and saves a ton of time.
Nice and easy user management experience.
What do you like best about the product?
I think the documentation is super friendly.
What do you dislike about the product?
Sometimes getting "401 unauthorized error" although things are just fine (when trying again...)
What problems is the product solving and how is that benefiting you?
It removes the need to deal with our client's authentication process and lets us focus on our innovative technology.
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