Level Access
Level AccessReviews from AWS customer
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Level Access ADA Review
What do you like best about the product?
Easy to use, support is great, helpful and responsive.
What do you dislike about the product?
Having to limit our manual reviews due to pricing.
What problems is the product solving and how is that benefiting you?
Helping us stay ADA compliant.
True Partner for ADA Advancement
What do you like best about the product?
The team over at Level Access at experts in both remediation and advancement to ensure that our digital platforms are accessible to all. This holds immense significance, particularly in our industry (real estate), where strict requirements and expectations are in place to guarantee fair access for everyone. We take this very seriously and enjoy working with a partner who has such great expertise in this area. We also have had a great experience in proactively strategizing for future digital initiatives to make sure projects kickoff with ADA Compliance top of mind.
What do you dislike about the product?
Their old AMP platform is a bit clunky to use, but the good news is that they've been migrating to a newer version which seems promising.
What problems is the product solving and how is that benefiting you?
Level Access helps identify and provide resolutions to ensure that our website is accessible to those with visual impairments. While being proactive it also helps mitigate the legal risks associated with non-compliance.
Great technical support for most of the accessibility-related issues
What do you like best about the product?
The platform's detailed reporting, including links to different standards, stands out, making it easier to identify and address accessibility issues effectively. Also, the customer support is professional and extensive.
What do you dislike about the product?
The impossibility of organizing different reports into categories.
What problems is the product solving and how is that benefiting you?
It's solving the complexity of web accessibility compliance, giving a complete overview of accessibility violations, and making it easier for us to address them. The platform addresses the challenge of staying current with evolving accessibility standards.
Wonderful Customer Service and Professional Workforce
What do you like best about the product?
Our team has is just beginning the journey for the education and training needed to utilize the platform and tools provided by Level Access, so we have not had much first hand experience. I will say that we have been extremely pleased with the Level Access team and the services provided!
What do you dislike about the product?
Not applicable as we have not had enough usage of the platform.
What problems is the product solving and how is that benefiting you?
Level Access assists our development team with Accessibility Testing for our new software solutions. This testing keeps us compliant with the concerns of our clients and their end users.
Very detailed and reliable
What do you like best about the product?
Level Access is one of the few companies that have people assist with the accessibility testing. The reports we receive from the testers are thorough and they catch things that the automated systems do not catch. Their reports are written in such a way that it doesn't take a developer to understand the issue.
The information they provide on the nature of each issue and how to fix each issue is amazing. The testers seem to truly care that the site is accessible and want to help. Knowing that a problem truly exists and its severity allows me to prioritize fixes with our development team. The testers also typically provide several ways to fix each issue, so that our development team can choose the best remediation method for us.
The information they provide on the nature of each issue and how to fix each issue is amazing. The testers seem to truly care that the site is accessible and want to help. Knowing that a problem truly exists and its severity allows me to prioritize fixes with our development team. The testers also typically provide several ways to fix each issue, so that our development team can choose the best remediation method for us.
What do you dislike about the product?
In addition to having people test, there are automated scans and monitoring that can be utilized. I use these automated scans as a barometer rather than focusing on individual issues. We get a number of false positives with the automated scans and since I am not a developer, it is difficult for me to understand if an issue found in an automated scan actually exists.
What problems is the product solving and how is that benefiting you?
Level Access helps us find and remediate accessibility issues. This creates a more inclusive user experience.
Its nice tool contains rich data set of issues with full explanations and details.
What do you like best about the product?
Its rightly provided holistic solution with fully automated way and while implementation it can be usefull for local use as well.
Also issue logging from site of error to AMP to Jira or any other tool. that reduced human interference and afferds.
Also issue logging from site of error to AMP to Jira or any other tool. that reduced human interference and afferds.
What do you dislike about the product?
Some of the complex screens with custom components its not capture issues. Thats not good thing .
What problems is the product solving and how is that benefiting you?
Its automates the accessibility testing that helps developer and QA and ability net team that reduced the time of testing and its creates more robust system that helps in continues integration and development.
Amazing company and excellent support
What do you like best about the product?
My experience working with Level Access has been nothing less than stellar. Their service and support is always timely, and our Account Manager is highly engaged with us.
What do you dislike about the product?
Their previous version of their AMP tool was not user-friendly. We shared our feedback with them and they are in process of delivering a new, updated format, which we're looking forward to.
What problems is the product solving and how is that benefiting you?
They are helping us to stay in compliance with federal Accessibility laws in our digital platforms. Being able to safely and securly service EVERY member is of high importance to us! Partnering with Level Access ensures we are meeting or exceeding ADA requirements required by law.
Professional and comprehensive accessibility services
What do you like best about the product?
The customer support and manual review system. It's an easy process to apply for manual reviews and stay up-to-date on leading a11y practices. The support managers are also proactive and welcoming when it comes to discussing new features or answering questions.
What do you dislike about the product?
I haven't gotten a chance to explore the LevelAccess website's capabilities fully, so sometimes the UI changes are unfamiliar. I'd like an easier way to collaborate with developers on dismissed/resolved issues.
What problems is the product solving and how is that benefiting you?
It greatly helps with making sure that our product is accessible moving forward.
Easy to use and provides extremely valuable information
What do you like best about the product?
Allows me to quickly get insight into the accessibility of my site.
What do you dislike about the product?
There is some clunkiness with integration at my company that can make it a little hard to set up.
What problems is the product solving and how is that benefiting you?
It is solving our need to confirm accessibility requirements for our sites.
Positive experience trusting Level Access identify potential accessibility issues on our websites
What do you like best about the product?
The ability to schedule recurring tests and adjust the level of compliance for different websites. Additional explanation of the issues found and how to adress them. Ability to reach out to experts at Level Access if we need manual testing or further help addressing issues.
What do you dislike about the product?
Initially it is a little difficult to navigate through the different features but customer support and the account representatives have been great in assisting when necessary.
What problems is the product solving and how is that benefiting you?
In Ontario we have the AODA guidelines that became mandatory several years ago. We engage with them prior to the legislation going into place and have used a combination of manual and automated testing to ensure our adherence to those requirements.
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