Level Access
Level AccessReviews from AWS customer
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Great accessibility tool if you have the time to become an expert at it
What do you like best about the product?
The best thing about the Level Access platform is being able to find accessibility issues within our application.
What do you dislike about the product?
The huge downside is the security blocker we have been experiencing for years since signing our contract with Level Access. We were promised we’d be able to scan all pages past MFA and we are still unable to do this, even after multiple meetings with Level Access and its associates. Feels like we were sold a product that falls short of its promises.
What problems is the product solving and how is that benefiting you?
It finds issues for us but only very specific issues that we have to create complex workarounds for.
Ok, but overall the UX design is lacking
What do you like best about the product?
Service always seems to be available, which is good
What do you dislike about the product?
Not organized well, difference between evaluations and projects is confusing and frustrating
What problems is the product solving and how is that benefiting you?
It helps us keep track of our manual accessibility evaluations
Helping us build a more inclusive and accessible digital world!
What do you like best about the product?
- Great for tracking issues, keeping an eye on our accessibility health, and keeping tabs on our overall engagement.
What do you dislike about the product?
The IA could be better as I do have a hard time finding pages and navigating the website as an admin.
What problems is the product solving and how is that benefiting you?
There is a lack of accessibility knowledge, SME's at ID.me and Level Access are helping me fill in the gaps, and make a case to ensure accessibility is prioritized.
Level Access helps users solve business accessibility-related problems
What do you like best about the product?
I like that their tools provide the comprehensive software needed to manage large-scale digital accessibility programs. I also like that they allows us to track the accessibility status of all of our digital properties in one portafolio.
What do you dislike about the product?
My experience with Level Access has been truly amazing. This platform has improved our efficiency by addressing accessibility issues before digital experiences go live.
What problems is the product solving and how is that benefiting you?
The Level Access platform gives us an overview of the progress of our work by helping us measure trends and maintain a complete history of the accessibility status of each digital asset.
Thorough and educational
What do you like best about the product?
They have real users identifying issues and can often provide very targeted and actionable advice.
What do you dislike about the product?
It's not quick for tasks that have been done to move their status, and the task list is not easy to integrate into an existing workflow.
What problems is the product solving and how is that benefiting you?
Identifying accessibility issues
Excellent Feedback and Communication
What do you like best about the product?
Level Access has been great to work with! Danielle, our Account Manager, is awesome—super friendly, a great communicator, and always ready with answers. She really knows their product inside and out. We love how easy it is to go through the violations, and the fact that they provide clear solutions makes fixing issues so much simpler. Definitely a great experience so far!
What do you dislike about the product?
The only thing I’d love to see improved is an easier way to filter violations by category instead of just by webpage. That would make it much simpler to assign and manage fixes.
What problems is the product solving and how is that benefiting you?
I like that the violations are clearly outlined and recommendations on how to fix those violations are provided.
Level Access Customer Support Is Top Notch
What do you like best about the product?
The Jira integration makes management between two systems, the Level Access Platform and our Jira instance, very easy. The 1:1 mapping of the integration helps us to quickly know the status of each issue, view comments, and submit for validation quickly.
What do you dislike about the product?
Tracking issues across multiple evaluations (when not in projects) can lead to a lot of clicks. I recommend talking with the Level Access team about ways to manage evaluations and projects.
What problems is the product solving and how is that benefiting you?
Auditing, evalutions, professional developement, and best practices
Level Access has been great partners throughout the years.
What do you like best about the product?
Customers can access all relevant information.
What do you dislike about the product?
Better user experience and use-of-use is needed.
What problems is the product solving and how is that benefiting you?
Helping us audit our services and provide ACRs. We need 3P validation and support for our service ACRs that allow us to provide accessible services and documentation for our customers .
Setup was very easy and their customer service is always on point
What do you like best about the product?
I love that their solutions are ready to use out of the box, so I can implement them in an instant. And I like that the interface is easy to use and adapts the website to the accessibility of the disabled user.
What do you dislike about the product?
It would be great to have even more customization options for each website's specific needs. It would also be nice if people with multiple websites could have the ability to duplicate custom tiles.
What problems is the product solving and how is that benefiting you?
Their customer service is very responsive and helpful. Every business with a website needs a Level Access accessibility platform. I also appreciate how customizable the widget is, allowing you to adjust the look and feel to perfectly match your website design.
Great Knowledgable People
What do you like best about the product?
I like that the platform is intergated with backlogs and does automated scans. I also really like how it lets me see how we are doing against all the WCAG 2.0 and 2.1 criteria.
What do you dislike about the product?
I wish it was a little easier to setup. Getting the environments setup was a little time consuming but once setup it worked great!
What problems is the product solving and how is that benefiting you?
It gives us a great overview of where all the products are with accessibility compliance.
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