Level Access
Level AccessReviews from AWS customer
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Thus far the team has been responsive. I wish eA would proactively look at Jira status
What do you like best about the product?
- eA Platform integration with Jira makes it easy to get items from the eA Dashboard into our backlog.
What do you dislike about the product?
Wish eA team would proactively check Jira Status and comments made in our Jira tickets were answered by the eA team.
What problems is the product solving and how is that benefiting you?
Becoming ADA compliant. This will help users who have disabilities and avoid fines
Essential Accessibility review
What do you like best about the product?
Has allowed us to gain new expertise in our team
What do you dislike about the product?
The platform changes too quickly, requiring us to relearn how to use certain features. Updates are not done seamlessly, it feels like the platform is re-architectured each time
What problems is the product solving and how is that benefiting you?
Dealing with accessibility requirements imposed by the provincial government entities. It is also allowing us to improve the user experience of our websites.
Robust and Scalable solution for ADA Compliance
What do you like best about the product?
ease of use of the platform, complexity, and robustness of the tool, and customer support
What do you dislike about the product?
pricing is a bit high, but i understand they're changing that soon
What problems is the product solving and how is that benefiting you?
We are keeping our client's site ADA 2.0 Compliant and inclusive to the disability community
Professional and knowledgeable
What do you like best about the product?
Friendly, knowledgeable and professional. Great tools to help us ensure we are compliant
What do you dislike about the product?
I am happy with their service and do not have anything I don't like at the moment.
What problems is the product solving and how is that benefiting you?
Removing any barriers from our website so that all can access the relevant content they may need to help them use our products.
Recommendations to others considering the product:
Great service
Staff at EA are very professional and fulfills the City's requirements.
What do you like best about the product?
Customer Server providesexcellent service and staff are very knowledgable.
What do you dislike about the product?
None so far. Everything is good, no missing products.
What problems is the product solving and how is that benefiting you?
Recently I was looking to download a report from the EA Tool but the functionality was under maintenance. I contacted customer service and I got the report from the support staff the next day.
EA has useful tools and knowledgable staff with in depth understanding of accessibility issues
What do you like best about the product?
New features are consistently released to improve workflow. They don't just focus on providing audits but making the process to fix issues easier. When issues are discovered, potential solutions are also provided.
What do you dislike about the product?
Sometimes opened issues are more UX type problems than real violations, especially with manual reviews. While useful at times, these issues can also be distracting.
What problems is the product solving and how is that benefiting you?
We have used EA to audit our website as well as Android and iOS apps. As a developer with a lot of experience with accessibility, it is nice to have a 3rd party back me up in my recommendations for A11y compliance.
Recommendations to others considering the product:
The software is pretty good, their support staff is better.
Awesome services
What do you like best about the product?
eSSENTIAL Accessibility has been a great help. Awesome support staff.
What do you dislike about the product?
There is nothing to dislike about eSSENTIAL Accessibility.
What problems is the product solving and how is that benefiting you?
Their services are ADA, WCAG 2.1 compliant. Its been a huge benefit to our store.
Great product, even better support!
What do you like best about the product?
The team assigned to help us through the audit findings was great! They helped connect the eA portal to our JIRA instance to help the burden of creating multiple tickets! The eA portal is easy to navigate and extremely user-friendly.
What do you dislike about the product?
There is not much to note on what I did not like. The price point is a bit higher than other tools, but I think it is worth it based on the support from the eA team and the tool use itself.
What problems is the product solving and how is that benefiting you?
Our clients' site was not ADA compliant and trying to sort through the large spreadsheet that is given after an audit is tedious and intimidating. The eA portal makes this process so much easier for the client and the development team. The clients' site is incrementally getting better and the updated scans ran by the eA team helps us see this!
Recommendations to others considering the product:
Recommend this product to others. Well worth the money.
The best in class Digital Accessibility Platform
What do you like best about the product?
eA's account management and direct support has been very strong throughout our engagement. Their tooling and infrastructure to maintain accessibility standards is also robust, and ensures that we're maintaining the experience that we need.
What do you dislike about the product?
I don't have much to add here. We've had some false positives come through their automated scanning tooling, but that's a small nuisance and nothing more. We're very happy overall.
What problems is the product solving and how is that benefiting you?
We feel that our web properties are more compliant with accessibility standards, and our team is more educated on what's required to maintain our digital properties.
Powerful, with detailed best practices, but interface is cumbersome and not performant
What do you like best about the product?
I like the comprehensive best practices provided by the system, which include a succinct description of the best practice, specific examples, recommendations, modules where violations of the best practice can be found, standards that map to that best practice, and detailed instructions on how to test.
What do you dislike about the product?
Due to the robust feature set of the tool, it can be cumbersome to use, with slow load time between views. While a skilled accessibility analyst could use AMP to create detailed reports that would allow stakeholders to know with confidence that their application met applicable standards, it is unlikely that less experienced users would be able to use the system effectively. Performing an accessibility audit is a time-consuming and daunting task as it is, so any friction the user experiences in using a tool will make them less likely to persist in completing the process.
What problems is the product solving and how is that benefiting you?
We would use AMP:
* to evaluate applications we were considering acquiring during the procurement process;
* as a part of our CI/CD pipeline for applications we are developing;
* to monitor the accessibility of sites using automated scans; and
* as a part of our professional development efforts, by pages designed to demonstrate common accessibility issues, and then instructing those receiving the training to use the tool to identify violations of WCAG success criteria.
We only tested the tool and have not actually used it for the use cases described, so we have not yet realized any benefits.
* to evaluate applications we were considering acquiring during the procurement process;
* as a part of our CI/CD pipeline for applications we are developing;
* to monitor the accessibility of sites using automated scans; and
* as a part of our professional development efforts, by pages designed to demonstrate common accessibility issues, and then instructing those receiving the training to use the tool to identify violations of WCAG success criteria.
We only tested the tool and have not actually used it for the use cases described, so we have not yet realized any benefits.
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