Level Access

What do you like best about the product?

Makes it easy to quickly identify issues within our products and the priority of those issues. I like that I can tailor the priority around my goals (VPAT compliance, risk, etc)

What do you dislike about the product?

There are a few things that are a little confusing. Sometimes if I'm trying to find out which WCAG rules have violations it takes me a few minutes to remember where to view that information.

What problems is the product solving and how is that benefiting you?

We are a small team, so helping sort and prioritize findings is the biggest benefit for me personally. Also the scans help offset our small QA team to make testing easier and faster.

What do you like best about the product?

t provides a centralized way to manage accessibility compliance, identify issues, and track remediation efforts. The platform helps teams understand accessibility requirements, prioritize improvements, and monitor progress toward compliance standards such as WCAG

What do you dislike about the product?

While the reporting capabilities are useful, it can sometimes take time to find the specific information needed. More customizable dashboards and simplified reporting would be helpful.

What problems is the product solving and how is that benefiting you?

The platform centralizes accessibility testing and compliance tracking, making it easier to identify issues, prioritize remediation, and monitor progress. This saves time and provides better visibility into our accessibility effort

What do you like best about the product?

I appreciate that the platform highlights all the areas of my web application that need attention. It also lets me group related issues and address them together, which helps me get the best bang for my buck. Being able to track status and clearly see what’s still outstanding is useful for prioritizing where we focus our attention. Lastly, the automation features, including running scans periodically or on demand, are really important for making sure we’re not reintroducing issues and for staying ahead of recurring problems. While we have an integration with Azure DevOps, we haven't maximized its usefulness quite yet, but are eager to set that up.

What do you dislike about the product?

While accessibility tools have improved a lot, many of them really shine for traditional websites but don’t scale as well for web applications. Because of the nature of web apps, there isn’t a one-size-fits-all site map for scanning, and the data can be dynamic, which makes it harder to evaluate issues consistently. Level Access has made progress in this area over the past few years, but there’s still room for enhancements that would strengthen automated scanning and better cover more dynamic use cases.

What problems is the product solving and how is that benefiting you?

Level Access acts as augmented resourcing for our team since we don’t have in-house accessibility experts. They review what’s in our development queue, the new features we release, and even older functionality. They not only test our work, but also guide us on best practices and help ensure each team member keeps an accessibility-first mindset when building and delivering this functionality.

What do you like best about the product?

What I like most is its combination of automated scanning and professional manual accessibility testing. It not only quickly locates compliance issues but also provides clear, actionable repair guidance for developers. Besides, the continuous monitoring function can automatically detect new accessibility risks after website updates, helping our team maintain long-term WCAG and Section 508 compliance efficiently.

What do you dislike about the product?

The platform’s automated scan sometimes produces a small number of false positive errors, which requires our team to spend extra time verifying each warning one by one. In addition, its advanced customized reporting templates are limited and lack flexible adjustment options to fit our internal audit statistical standards.

What problems is the product solving and how is that benefiting you?

It solves two core pain points for our team:
1,Manual, fragmented accessibility compliance work
2,Compliance risks from frequent product updates

What do you like best about the product?

Variety of options plus manual reviews by humans.

What do you dislike about the product?

May be too involved and have too many options for a smaller organization with a team of 1 or 2.

What problems is the product solving and how is that benefiting you?

Helping to determine issues with our website and make it AODA compliant

What do you like best about the product?

What I like best about Level Access Accessibility Platform is that it combines accessibility testing, issue management, and compliance guidance in a single platform. It helps teams identify accessibility issues early, prioritize remediation efforts, and track progress over time. The VPAT and compliance support, along with access to accessibility experts, make it easier to build accessibility into the product development process rather than treating it as an afterthought.

What do you dislike about the product?

The user experience is functional but could be more modern and intuitive, especially for product and engineering teams that are not accessibility specialists.

What problems is the product solving and how is that benefiting you?

Level Access helps us identify, prioritize, and manage accessibility issues across our products while supporting compliance efforts such as WCAG and VPAT. They also helped us with review of our design system.

What do you like best about the product?

Live help and incredibly responsive to our requests.

What do you dislike about the product?

We have had a few "false positives" that we were not alerted to until we inquired about them. It would have been nice to know there was a bug before we "freaked out" about it.

What problems is the product solving and how is that benefiting you?

It is helping us to stay compliant, especially with the (currently delayed) ADA requirements.

What do you like best about the product?

Userway is very simple to install and configure. We had it up on our site within minutes

What do you dislike about the product?

Nothing really. The scanning can be confusing but we managed to figure it out

What problems is the product solving and how is that benefiting you?

Making our site meet accessibility needs was a big hurdle and with Userway we met all our goals

What do you like best about the product?

I appreciate the detailed accessibility compliance reports from Level Access Accessibility Platform, which help us work towards making our platform accessible. The platform is easy to use, providing a detailed analysis with suggestions to fix issues. I also find it easy to set up and submit for review.

What do you dislike about the product?

They can create more integration with Jira to back and forth

What problems is the product solving and how is that benefiting you?

I use Level Access Accessibility Platform for accessibility compliance reports, ensuring my platform is compliant. It's easy to use and provides detailed analysis and suggestions to fix issues.

What do you like best about the product?

I like the level of detail provided, along with the screenshots and recommendations.

What do you dislike about the product?

I don’t like that you can’t communicate directly with the last technician who commented on your task.

What problems is the product solving and how is that benefiting you?

The platform has solved many of our ADA issues, and it has benefited us greatly by helping us make adjustments and improve the site’s accessibility for people with a range of disabilities.