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Commercient review
What do you like best about the product?
Their customer support is top notch. If they don't get it right the first time, they will work with you to ensure your needs are met.
What do you dislike about the product?
You must be very specific with your requests to ensure all needs are met.
What problems is the product solving and how is that benefiting you?
Integration to and from ERP and CRM system.
Syncing Stripe with Sage 100
What do you like best about the product?
Commercient created a sync between our Stripe account and our Sage 100 ERP that turned our manual processes of daily posting invoices and cash receipts into an automated process where we review and post. Since the Sync runs automatically overnight it makes our mornings easy and pleasant. Once it is running, unless there is something we change, there is no need for customer support.
What do you dislike about the product?
Getting past some language barriers with the developers was the only downside we had. But even with that, they were successful. Integration was easy but it did take longer than we expected.
What problems is the product solving and how is that benefiting you?
Eliminating manual process of creating customers, invoices, and cash receipts batchs.
Excellent solution for our Sage integration
What do you like best about the product?
We really love the flexibility of being able to pick as many (or as little) data fields that we need to sync over along with the ability to modify the format of the data being synced over.
What do you dislike about the product?
Not really any downsides, except the high cost of a two way sync if you need to add additional data syncing in the future.
What problems is the product solving and how is that benefiting you?
We are able to sync all our raw accounting data into the CRM and from CRM we are able to push sales orders into the accounting system. The sync makes it seamless for our sales team to access data in both places. The accounting data combined with the CRM data makes a great platform for powerful analytics.
Adaptec Solutions SYNC Review
What do you like best about the product?
I think their customer service is top-notch. They respond very quickly when you have problems or questions
What do you dislike about the product?
I did not like how the helpdesk and customer portal were different platforms. I would have liked them be rolled into 1 so I didn't have multiple places to go
What problems is the product solving and how is that benefiting you?
SYNC is enabling us to instantly cross-reference data from our ERP into our CRM. Helping us prioritize our resources better when going after new leads
Continuous Improvement is easy!
What do you like best about the product?
The team at Salesforce has responded quickly with requested improvements or changes to the app made by our sales team. We've also been able to communicate with our initial implementation team which really sped up the process as they know us.
What do you dislike about the product?
There was one aspect of our accounting software that they didn't have a pre-determined way to integrate. It didn't take them long to figure it out though.
What problems is the product solving and how is that benefiting you?
It provides the ability to sync robust CRM and Marketing tools in addition to sales information from our accounting software to Salesforce.
Commercient review
What do you like best about the product?
It's easy to see where eveything is. Also easy to do some troubleshooting.
What do you dislike about the product?
We have it set up so that it syncs 4 times per day. I believe it can be optimized so it can capture more records per sync.
What problems is the product solving and how is that benefiting you?
It's transforming the data before it dropps the file into our other system so that the users doesn't have to do this manually.
SYNC helps us work efficiently!
What do you like best about the product?
SYNC has a team behind it that gets the job done right!
What do you dislike about the product?
It took a bit longer to get setup then intially expected, but they helped us figure out the process since we had never done a connection like this!
What problems is the product solving and how is that benefiting you?
It moves our Data from Salesforce B2B Commerces to our Sage500 ERP.
Commercient and AWS is a Revelation
Our integration, powered by AWS, has been a revelation. While we didn't directly purchase AWS services, its rock-solid stability, effortless scalability, and top-notch security shine through. We experience minimal downtime, handle growth seamlessly, and trust in AWS's security features. The wealth of AWS resources aids us in troubleshooting, making this integration a top choice for reliability and robust functionality
Commericent a top notch partner
What do you like best about the product?
The Commercient helped us intergrate quickly and without any complication. They under stood the process without tying other tech sources.
What do you dislike about the product?
Nothing to note everthing has been working great for the past 6 months.
What problems is the product solving and how is that benefiting you?
It is keeping our Salesforce data in sync with our ERP
Excellent Customer Service. Committed to Your Success
What do you like best about the product?
The implementation team was accessible, committed to my clients success and resolved any issues quickly.
What do you dislike about the product?
Honestly, I do not have anything negative to say about SYNC.
What problems is the product solving and how is that benefiting you?
SYNC was connected to an on-prem, antiquated version of SXe. With SYNC my client was able to have the line of site it need to fully develop their sales program. With SYNC the entire sales history was migrated into the CRM, we had all purchases imported and additional details, in addition, because Commercient has such a long standing relationship with Salesforce the subscription cost includes several Salesforce Managed Custom Objects (MCOs) which included even more data to help the sales team drive revenue.
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