Hiver
HiverReviews from AWS customer
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Simple but powerful, straight-forward Gmail integrated CRM
What do you like best about the product?
The things we like the most are the seamless integration in the Gmail inbox and the ease of use (and definitely the competitive price).
What do you dislike about the product?
I can't find really things to dislike. For what we are using, it fits like a glove.
What problems is the product solving and how is that benefiting you?
We are using Hiver to distribute the workload, keep track of all interactions with the tickets, analyze team efficiency, analyze the requests we are getting, and measure ur response time.
Solving a problem like no one else!
What do you like best about the product?
Hiver solves the problem of managing a SHARED email inbox, specifically a Gmail inbox, better than anyone else on the market. I searched the internet for other software that might do the same thing. There were other products out there but not had a solution that was as simple and effect as Hiver.
What do you dislike about the product?
It isn't cheap software but for what it provides I think it is well worth it.
What problems is the product solving and how is that benefiting you?
It allows a whole team of people to share a centralized email inbox without having to do go into that email account at all. It also allows the whole team to see how the different emails are being parsed out and what is being done with them. This is all done from the comfort of their own individual Gmail account.
Recommendations to others considering the product:
I think it is a no brainer to use Hiver if you have more than 3 people sharing an inbox.
How to get Outlook in Gmail
What do you like best about the product?
It's similar to Outlooks shared inboxes, but has more features.
What do you dislike about the product?
Expensive, and missing a lot of use cases for us
- Dont send auto-reply to system generated messages to a group inbox
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesnt support Gmail app, requires additional app for group email
- Nested tags not supported
- Dont send auto-reply to system generated messages to a group inbox
- If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox.
- Threaded messages required
- Doesnt support Gmail app, requires additional app for group email
- Nested tags not supported
What problems is the product solving and how is that benefiting you?
Staff complained about not having drag and drop to shared inbox folders from Outlook. Now they can.
Recommendations to others considering the product:
Go for another solution
Hiver is a game changer.
What do you like best about the product?
I love the fact that we can route emails easily to the right person and the tagging and comment feature on the right column makes it easy to talk about customer inquiries without building an insanely long and confusing email chain. I love the access to data. I love the templates feature.
What do you dislike about the product?
I don't like that pending items aren't visible in my hiver inbox - they're easy to forget about.
What problems is the product solving and how is that benefiting you?
Before Hiver, we'd lose track of team conversations about specific clients, we wouldn't know if a situation was handled or who handled it, and we had no data on customer service. Now we have a clear routing systems for requests and emails that come in, easy to use response templates, and we know when something's handled. I can let go as a CEO and know that things are handled and I can easily progress monitor. We have great data and as a team, we're more organized and focused than ever. Most importantly, we can handle way more customer requests than before with very little slipping through the cracks.
Wonderful Way to Manage a Shared Inbox
What do you like best about the product?
Hiver has greatly improved our response time to emails and our organization of how they are divided out amongst our team.
What do you dislike about the product?
My only comment is there seems to be a lot of upgrades I have to install. Overall, Hiver is wonderful.
What problems is the product solving and how is that benefiting you?
Our efficiency and response time to emails has greatly improved. Gmail alone is a difficult platform to manage a shared inbox and Hiver has helped greatly.
Hiver was the foundation of our business
What do you like best about the product?
I liked how it was intuitive for everyone to use. With minimal training the whole team was up to speed and productive. In fact, we had the least technical person in the company write up the usage docs. It truly was a triumph of usability.
Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our customers really enjoyed our faster and more organized responses.
Hiver customer support rocks. Can't say enough good things about them, they are the secret heroes of the company. Not that we needed them often, but when we did they were there for us.
Unfortunately for us, the pandemic was a mortal blow to our company. Going forward when it's my choice I'm going to use Hiver. When it's not my choice I'll advocate for it.
Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our customers really enjoyed our faster and more organized responses.
Hiver customer support rocks. Can't say enough good things about them, they are the secret heroes of the company. Not that we needed them often, but when we did they were there for us.
Unfortunately for us, the pandemic was a mortal blow to our company. Going forward when it's my choice I'm going to use Hiver. When it's not my choice I'll advocate for it.
What do you dislike about the product?
Periodically gmail would make changes to their interface which caused minor issues with Hiver. Nothing every stopped working, and Hiver would fix the glitches within a couple hours. For this we blamed Google for making unannounced changes, not the good people at Hiver.
What problems is the product solving and how is that benefiting you?
We had problems managing customer and vendor requests. Routing people to the right staff member was so much easier with Hiver.
A Useful Tool For Project Management
What do you like best about the product?
Hiver has become a useful addition to our project team. It allows us to assign work within a shared inbox. We always have coverage for our clients even if someone has vacation or is out sick. This tool allows us to coordinate all of our projects. We use the Hiver tag feature every day to organize all of our client communications efficiently.
What do you dislike about the product?
We have had a few challenges with Hiver and their support team is really quick to contact and takes time to listen to our concerns and ideas. One of our biggest challenges with Hiver is the use of templated emails which, while it is extremely useful, we have experienced challenges when making changes to our templates, where it resets our custom email styling. It would be nice to have the templates not auto pad and retain our custom styling. So we can send more professional templated emails with our logo and customizations. Another hope we have is that we would be able use the automations function to tag outgoing emails, we reached out to support and they said that they are not able to complete that as it is an “engineering complexity”. At this time we have stopped using the automatic tagging feature because it isn’t able to perform this function and therefore isn’t really more effective than manually tagging.
What problems is the product solving and how is that benefiting you?
Overall me and my team would recommend Hiver to others who are looking to share an inbox and organize work and hopefully they will continue to improve upon the software and make it even more useful.
Recommendations to others considering the product:
Overall, my team would recommend Hiver to others who are looking to share an inbox and organize work, and hopefully they will continue to improve upon the software and make it even more useful.
Solution for High Volume Collaborative Email Inbox
What do you like best about the product?
The ability to assign email to another teammate along with adding "Tags" and even notes to each email.
What do you dislike about the product?
You can remove emails from your Hiver inbox without any notification. This has happened a few times on accident.
What problems is the product solving and how is that benefiting you?
Our team has a shared inbox and we spent a lot of time forwarding every email, but with Hiver's assign feature, we're able to do that seamlessly.
Highly recommend
What do you like best about the product?
The ability to tag team members and communicate about the email before responding to customer.
What do you dislike about the product?
Notifications can sometimes be missed, but that's more operator error
What problems is the product solving and how is that benefiting you?
Better team communication and tracking when clients submit requests
Very satisfied...cant' operate without it anymore
What do you like best about the product?
accountability with assigning and completing tasks.
What do you dislike about the product?
I have not found any downsides to using Hiver...but I could list 20 upsides.
What problems is the product solving and how is that benefiting you?
working from home employees during covid have better access to the shared inboxes. allows for more collaboration.
Recommendations to others considering the product:
Just use it! it has been a game changer for us. Customers get responses quicker and we are more organized. A shared mailbox gives you the ability for every user to see the history of an order from inception to delivery and after if there is any follow up.
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