Hiver
HiverReviews from AWS customer
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Very usefull
What do you like best about the product?
For our company it's very suitable, it's super clear and it functions without problems. For the Customer Service team it provides a great overview and tasks can be assigned easily. I really like the fact that you can easily write notes besides an email, so that everyone in the team can easily be updated about something relevant.
What do you dislike about the product?
We didn't experience downsides so far. The questions that we had in the beginning have been answered very well through their support employees.
What problems is the product solving and how is that benefiting you?
Efficiency in email assignment, creating clear overviews in to do's and who is resposible for what.
Does the job
What do you like best about the product?
Helped us sort out our team box - assigning emails is helpful
What do you dislike about the product?
It feels quite clunky and emails seem to disappear at times.
What problems is the product solving and how is that benefiting you?
Before we were all in the box or none of us, now one person assigns as needed.
Game changing
What do you like best about the product?
Beautiful design, easy to use, we love the automations and collaboration
What do you dislike about the product?
Nothing, we love all the features, team are responsive to requests as well
What problems is the product solving and how is that benefiting you?
Email collaboration, templates, automation
Helped us navigate change
What do you like best about the product?
The ability for our global and remotely located team to access a common sales inbox and then to manage and own cases from beginning to end. Greenwich College also use Hiver in at least two other teams across the organisation.
What do you dislike about the product?
For our purposes we are happy, no downsides. My team are comfortable using the platform.
What problems is the product solving and how is that benefiting you?
We set Hiver up to manage a common inbox during the COVID pandemic. It allowed us to make internal changes without compromising customer service across multiple time zones.
A must for departments to organize their work
What do you like best about the product?
Helps eliminate double work with more than one person addressing the same emails and helps with the delegation of tasks and emails.
What do you dislike about the product?
It would be of great help to be able to search references left in the noted section
What problems is the product solving and how is that benefiting you?
Delegating certain emails and tasks is much easier as well as being able to follow up without reaching out to anyone.
Recommendations to others considering the product:
A must for organizing and following up on certain emails and tasks
Great extension!
What do you like best about the product?
Hiver makes it very easy to manage team inboxes. We do most of our work out of these inboxes and our notes, email chains, etc., are always easily accessible and organized.
What do you dislike about the product?
Sometimes Hiver automatically puts a stray email in the wrong inbox. It will also self-correct itself, but at times I have noticed that.
What problems is the product solving and how is that benefiting you?
Solving the paint points of our customer and doing client outreach is super easy with Hiver. It's also incredibly easy to maintain and track our thoughts in our group inboxes as various emails, threads, chains, tickets, etc. bounce from teammate to teammate.
Recommendations to others considering the product:
Definitely worth it! It's always improving and in the time I've used it, they've ironed out the frustrating aspects. Overall a well designed and useful extension to my work life.
Helpful Collaborative Inbox Tool
What do you like best about the product?
When we were still open (currently closed due to pandemic), Hiver was a huge help to our Box Office staff in managing a shared inbox and keeping track of who was taking care of each patron. It also allowed our staff to pass patrons back and forth as needed, and communicate on the side of messages without risk of patrons getting copies of our internal discussions. It's very intuitive to use and easy to teach to our staff. Hiver support is also excellent. They are easy to get in touch with and helpful in resolving issues or questions. They have also provided training for our staff members to help them learn how to use the system.
What do you dislike about the product?
We are a non-profit, so I do wish it was available at a little lower of a price point so we could add more users, but other than that, it does exactly what we need.
What problems is the product solving and how is that benefiting you?
We have a single email address for patrons to email with ticketing concerns with multiple people responding from that address. Hiver allows us to do that much more efficiently than standard Google Groups did, and helps us make sure we're not missing or forgetting about messages from patrons because we can assign them to staff members and ensure they get resolved.
Recommendations to others considering the product:
Definitely worth giving it a try. I was skeptical at first that this product would help us manage Box Office operations with our patrons, but it really streamlined our efforts and made staff communication much easier. It also helped since everyone is able to easily work remotely now.
Very nice, makes teamwork possible for fully remote companies
What do you like best about the product?
Being able to assign team members and then have it assigned back once a task is completed. Being able to leave a note with a link etc. Being about to assign personal emails to various Hiver emails.
What do you dislike about the product?
1) Not being able to schedule when the automatic responder turns on or off for each hiver email. 2) The glitch that happens with some emails being sent to a personal email that is not including any Hiver email and a Hiver automatic response is sent as the person's out-of-office is turned on but that should not make the Hiver auto responder come through. That also makes it now public.
What problems is the product solving and how is that benefiting you?
Hiver is helping with clearer communication and less emails being sent!
Great Product, Easy to Use, Good Support - Needs to Support More Browsers
What do you like best about the product?
Ease of use: it plugs into gmail so hardly any training needed. We are small and do need a ton of features in a help desk solution like Jira. The tagging and statusing features are simple but work well!
What do you dislike about the product?
Only supported by Chrome, my staff uses other browsers as well and I am having to browbeat them into using Chrome. I also wish that the auto-replies weren't visible in the email chain; auto-replies in gmail do not show up. It is distracting to see a response to every single mail in an inbox.
What problems is the product solving and how is that benefiting you?
We tried using Google Groups to manage shared mail, and it was a disaster due to the limited functionality. Having simple shared inbox management allows me to ensure that invoices are paid and customer questions are answered via statusing, and I can search all mail we receive across inboxes.
Helped our team be more efficient
What do you like best about the product?
The feature to assign to team members, and to add notes.
What do you dislike about the product?
The cost is a little high for the subscription/
What problems is the product solving and how is that benefiting you?
I really like the reminders when an email has not been answered or there are pending messages in your inbox
Recommendations to others considering the product:
Highly recommend if working remotely or in person
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