Hiver
HiverReviews from AWS customer
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Great system to utilize & organize emails. Convenient for optimal communications all around.
What do you like best about the product?
Makes it convenient for optimal communications all around. Would recommend it.
What do you dislike about the product?
No complaints regarding this product. Works great!
What problems is the product solving and how is that benefiting you?
Have already mentioned
Recommendations to others considering the product:
I recommend
Facilis ad usum et valde commodus!
What do you like best about the product?
Permite organizar tu correo electrónico con gran facilidad. Puedes asignar correos electrónicos que no te conciernen a la persona correcta, y discutir un correo electrónico con compañeros de trabajo antes de responder.
What do you dislike about the product?
Sometimes it takes a while to load, and notifications don't show up.
What problems is the product solving and how is that benefiting you?
Able to answer emails correctly by discussing with the team beforehand. Allows you to avoid forwarding emails to different coworkers before responding. Keeps emails organized.
Recommendations to others considering the product:
Usa-lo!!! É o melhor e torna responder a e-mails MUITO mais fácil!
Great extension, but don't value customers or product consistency
What do you like best about the product?
- Ease of use. Very short learning curve.
- Beautiful and seamless UI.
- Works directly in GMAIL, avoiding the need to have to jump between different tabs or software.
- Beautiful and seamless UI.
- Works directly in GMAIL, avoiding the need to have to jump between different tabs or software.
What do you dislike about the product?
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated performance or othererwise upgrade.
- In November 2023 they randomly added a feature that inserts Hiver branding/marketing into your emails. Their messaging about this is it "Reinforces the trust between you and your email recipients...". You can't turn off their hijacking of the email, the adding of this watermark or advertising without upgrading.
- Searching in your own inbox requires some additional search parameters since shared inboxes are now essentially integrated with your own. We would have more team members use it across different departments if the pricing model was different.
- In November 2023 they randomly added a feature that inserts Hiver branding/marketing into your emails. Their messaging about this is it "Reinforces the trust between you and your email recipients...". You can't turn off their hijacking of the email, the adding of this watermark or advertising without upgrading.
- Searching in your own inbox requires some additional search parameters since shared inboxes are now essentially integrated with your own. We would have more team members use it across different departments if the pricing model was different.
What problems is the product solving and how is that benefiting you?
- Not duplicating effort.
- Can discuss matters internally without creating large threads or risking internal chatter with external responses.
- Can discuss matters internally without creating large threads or risking internal chatter with external responses.
Awesome collaboration tool
What do you like best about the product?
I have to admit that I was resistant to using this tool at first but have found it to be quite useful. It offers an organized way to assign tasks. Members of our various teams can weigh in to be sure that our responses to client requests are thorough and accurate. Not only does it increase our response rate to our clients but it's a great way to keep notes in one location for our entire team's access.
What do you dislike about the product?
Having to use conversation view in email, but I got used to that so not a problem now.
What problems is the product solving and how is that benefiting you?
Bid requests
Recommendations to others considering the product:
If you plan to write a Review allow for plenty of time. They ask a LOT of questions.
Integrates well with gsuite
What do you like best about the product?
I was surprised with the easy installation of the chrome extension. I was also pleasantly surprised with how well hiver natively integrates with g suite. The support has been very good as well.
hiver has fulfilled my need for a collaborative inbox email experience I also appreciate the ability to write notes and share them with team members about specific emails.
hiver has fulfilled my need for a collaborative inbox email experience I also appreciate the ability to write notes and share them with team members about specific emails.
What do you dislike about the product?
the one thing I haven't quite figured out yet is how to search a group inbox for content I know there's an easy way to do it but it just has been clunky for me so far I just need to spend more time with it.
What problems is the product solving and how is that benefiting you?
Before, I was getting lost in a slew of emails. I also had no way to know if myself were a team member was working on the same problem concurrently. However provides the opportunity to assign emails so there's no repetition of work
Recommendations to others considering the product:
Just try it. Great for teamwork. Notifications are great within the system.
Hiver has blown me away with its practical functionality. I am very impressed :-)
What do you like best about the product?
Seamless communication amongst the team.
What do you dislike about the product?
The inability to modify bell notifications. It would be great if you could change it so that only message notifications from teammates show up under the bell. Considering you see the emails you've been assigned in your inbox, seeing it also under the bell can be a bit redundant.
What problems is the product solving and how is that benefiting you?
- Resolving issues in a timely, elegant manner
- Enhancing communication amongst the team
- Enhancing communication amongst the team
Recommendations to others considering the product:
If you have a team of more than 5 people, give Hiver a shot!
It's an excellent tool for communication and resolving issues faster. I can't recommend it enough :-)
It's an excellent tool for communication and resolving issues faster. I can't recommend it enough :-)
Hiver has been a great tool for organization between my team!
What do you like best about the product?
The simplicity of the software makes using it very easy!
What do you dislike about the product?
Sometimes it takes a while for the software to load the emails.
What problems is the product solving and how is that benefiting you?
My team and I are able to redirect messages to the appropriate user with Hiver!
Love Hiver, made my team's inbox management so much easier.
What do you like best about the product?
We are able to organize team inbox a lot more efficiently
What do you dislike about the product?
Nothing at all to complain about Hiver. Meets our expectation.
What problems is the product solving and how is that benefiting you?
Assigning actionable emails tot team members.
Great for assigning work
What do you like best about the product?
The ease of being able to assign work to myself or my colleagues. I also like being able to have conversations with colleagues.
What do you dislike about the product?
When a colleague is OOO it is somewhat difficult to manage their work. I am unaware of any OOO features with Hiver that transfer assigned work to other coworkers. Also, it can be tricky to manage the passing of work between colleagues. If you need to have a colleague complete a task pertaining to a thread you have to assign it to them and then manually tell them to assign it back to you in order to complete it? I feel like this could be easier.
What problems is the product solving and how is that benefiting you?
Getting through emails and assignments quicker.
Recommendations to others considering the product:
Get training
Perfect solution for our customer service department!
What do you like best about the product?
No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip through the cracks.
What do you dislike about the product?
I wish it was more cost effective to add employees that only occasionally need to be in the Hiver loop.
What problems is the product solving and how is that benefiting you?
- Reduced time in customer communication
- Complete oversight as to how my employees are handling customer communication
- No more "lost emails"
- Complete oversight as to how my employees are handling customer communication
- No more "lost emails"
Recommendations to others considering the product:
If your customer service department depends on someone forwarding each incoming email to the appropriate employee to handle then Hiver is the perfect solution. You can now have complete oversight and accountability for everyone on your team. It's certainly a win for your customer service department and a definite win for your customers.
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