Hiver
HiverReviews from AWS customer
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Huge help for GMail teams
What do you like best about the product?
Very easy integration with Gmail, simple concept that's easy to learn and overall helpful features. Love collision control and leaving notes that definitely stay as internal notes or add internal links etc for easy reference.
What do you dislike about the product?
Couple of small issues; collision control works great but straight after my colleague has sent an email that email won't automatically come up in my feed sometimes (I know that's probably a gmail issue, but the collision detection disappears). When you save a shared draft it can sometimes pick up other parts of the email thread that you might not have planned to be in it (like emails to contractors for the job etc).
What problems is the product solving and how is that benefiting you?
We now mostly avoid double work, it is also very quick to go through the emails and decide what is finished, what we are waiting for, and what reference number in our external ticket system those email threads follow.
Great for team emails
What do you like best about the product?
Being able to assign emails to an individual with an option to add internal notes about the email
What do you dislike about the product?
New emails do not always go to top of intray
What problems is the product solving and how is that benefiting you?
Avoids having the same email duplictated in each team member's individual intray. Can see if an email has been handled by teammates so avoids duplication of work and emails being missed
I'm so happy that Hiver helps me
What do you like best about the product?
Hiver brings order to my work, it has much more result!
What do you dislike about the product?
A very long dialog when we treat one matter, it is diffucul to find out inside of one mail. (but it is not fault of Hiver I think)
What problems is the product solving and how is that benefiting you?
Hiver gives me a possibility to order my work, and to put in order all mails for other collegues.
Recommendations to others considering the product:
I don't have any special advice, I'm happy like that.. :)
High effiency use Hiver
What do you like best about the product?
Use hiver to filter email like Email subject, email sender, and assign to different people, make our work easy. In the past, we need to read over all the email and then forward it to the right person, but hiver can do that automatically. That is the best practice I got from hiver. Save more and more time to assign email which means we can use the time to create other great value jobs.
What do you dislike about the product?
Hiver only supports more than four characters filter text, but sometimes we just need to filter the two or three characters.
What problems is the product solving and how is that benefiting you?
Assign an email to different owners.
Makes collaborative email sharing so much easier
What do you like best about the product?
Hiver is really great at sharing emails between a set group of people. It allows all members to see the email, assign it to someone and have them say its open, pending or closed. I work in an IT company, and we used to sometimes accidentally double reply to a client because we didn't know who was going to help them. But now, we can assign an email to ourselves or someone else, and the confusion between ourselves and the client is avoided. Another feature I like is when an email is labelled as "Closed", it will be removed from your inbox which is a nice quality of life adjustment.
What do you dislike about the product?
Good things always have their downsides. For Hiver, you need to install it into your Gmail browser as an addon. If you use delegated Gmail inboxes, you won't be able to see that users Hiver inbox unless you sign in as them as well which isn't a major problem, but it is a little inconvenient. To use Hiver for your phone, you must download a separate app that links to your email. The app will only show you emails already in the Hiver system and won't let you assign anyone through the Gmail app on the iPhone. This hasn't been tested on an Android but I imagine it to be the same. It's not horrible as our company mostly use it on the computer, but it is another small detail that's important to address.
What problems is the product solving and how is that benefiting you?
Hiver helps our business to organise and assign emails efficiently. Before we would have to forward and cc staff members in emails to keep everyone in the loop, and then make sure they "Reply to all" so everybody stays updated with the email. This doesn't always happen, and Hiver allows us to see everyone's emails even without forwarding them to people which can get messy. It really streamlines our workload so everybody knows who is taking what emails.
Great experience in using Hiver
What do you like best about the product?
Before I use Hiver, I need to forward the email to someone who needs to follow up on this email. Hiver helps my team to assign the email more conveniently. It can help us save time and improve productivity.
What do you dislike about the product?
I don't like the pending function. It is not convenient for me to check which email is pending now. I need to go to "all views", then click "pending" for checking the pending email. I think Hiver can do it better on this issue. Thanks.
What problems is the product solving and how is that benefiting you?
Easy for my team to assign tasks to each colleague.
Recommendations to others considering the product:
no
Great for collaboration and building processes
What do you like best about the product?
The ability to take a very high volume inbox with a large user base and be able to delagte work and avoid duplication. The automation tools provide flexibility and allow us to do everything from building new processes utilizing them to autoclosing roboresponders
The analytics tool is great as well and continues to add features
The analytics tool is great as well and continues to add features
What do you dislike about the product?
Occasionally it will open year + emails or autoresponder to threads that were closed over a year ago
What problems is the product solving and how is that benefiting you?
Hiver provides scalability as well as allowing us to improve workflows and efficiency while also measure productivity and workload growth through on-demand analytics
Hiver honest review
What do you like best about the product?
easy notifying people for their assigned emails
What do you dislike about the product?
hopefully you can address only addressed people can see the assigned emails
What problems is the product solving and how is that benefiting you?
you can easily track the emails assigned to you. easy on the eyes and easy to manage
Compliance Lead
What do you like best about the product?
I manage a team of seven. I like that we can assign emails to each other based on region. Prior to Hiver, if we had an email inquiry, we would copy our team email, so we would know someone was taking care of the inquiry - this lead to A LOT of duplicate emails and it was really hard to keep track of what was going on. After Hiver, I felt like I could breathe! Everything outside of our email began to be more organized and clearer.
What do you dislike about the product?
I'd like to automatically add people vs invite people, but not a big deal.
What problems is the product solving and how is that benefiting you?
We are solving how to answer email inquiries and with Hiver are able to assign emails based on our regions.
Good
What do you like best about the product?
I like how it makes it easy to keep of certain tasks within the Gmail browser
What do you dislike about the product?
There's been nothing that I have run into that is bad
What problems is the product solving and how is that benefiting you?
I use it to open and close tasks for my work. It makes it quick and easy to show to my superiors that I finished
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