Hiver
HiverReviews from AWS customer
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Changed our team process in such a good way
What do you like best about the product?
Hiver has made it so easy to organize our shared inbox, and also collaborate with team on replies and answers. With a team of 14 people, it was taking us so much longer to discuss emails. We can now have one person sort emails to each inbox for us to each reply on our own. We also have had great experience with the support team anytime we needed it.
What do you dislike about the product?
The thread view was something I had to adjust to in my inbox, but now that I am used to it, it's great! Also, searching sent emails has been a little bit clunky since EVERYONE's email are showing in our sent. The only other thing to remember is tagging emails after you send so they can quickly come into your inbox without having to be tagged.
What problems is the product solving and how is that benefiting you?
We now can have one inbox with everyone replying on their own. Draft replies before sending and internal notes. Also saving a lot of time!
Recommendations to others considering the product:
Make sure you have a dedicated person or organized team member and have everyone train/learn or else emails will be missed!
Confusion Reduced!
What do you like best about the product?
I really like the level of organization Hiver brings to our email. Separating, sorting and assigning our incoming email has greatly reduced the clutter and confusion of a inbox with over 30k emails in it.
What do you dislike about the product?
Not much - the biggest issue is when there are mis-assigned emails, but that is typically less Hiver issues and more human error or oversight.
What problems is the product solving and how is that benefiting you?
The biggest help is in being able to assign specific items or tasks to individual employees. When emails to the general inbox are divided up and specific employees are assigned specific emails and their associated tasks, it greatly reduces confusion, and those tasks are handled much more efficiently and completely. For example, when a field Technician cancels a Work Order on-site, an email is generated. That email is then assigned automatically to a specific employee, who has certain tasks associated with it. The Hiver end also allows for accountability as those tasks are noted and the email is closed out.
Overall, Beneficial.
What do you like best about the product?
Hiver has helped with keeping my team more organized and overall more efficient.
What do you dislike about the product?
If it could be more obvious when you get a "mention" or are tagged on an email, it would be helpful. Currently, it just shows up if you go through the notifications at the top of your screen and is easily lost if you get a lot of emails.
What problems is the product solving and how is that benefiting you?
It is helping with keeping different email accounts for our company categorized so that we can respond in a timely manner.
Recommendations to others considering the product:
Any company that receives incoming calls and/or emails.
Very organized and useful tool
What do you like best about the product?
I appreciate the ease of maneuvering through hiver. The email template tool is a lifesaver!
What do you dislike about the product?
I dislike that sometimes there is a glitch where emails may not come through at certain times, or are delayed by the program.
What problems is the product solving and how is that benefiting you?
We are able to solve customer service issues in every way. It's beneficial to be able to group emails and assign them accordingly.
Great way to stay in touch with coworkers and check in on what's been going on throughout the day.
What do you like best about the product?
Staying in the know regarding daily tasks
What do you dislike about the product?
sometimes the page can just seem to cluttered
What problems is the product solving and how is that benefiting you?
communication with co workers.
Recommendations to others considering the product:
Great way to stay organized
Solid communication resource
What do you like best about the product?
The ability to link teammates in on important emails, tag them, and then respond from multiple emails.
What do you dislike about the product?
They key to success with this is making sure the team is using it.
What problems is the product solving and how is that benefiting you?
We have been using hiver for several months now and found it to beat great resource for maximizing communication and project follow-through. We are a company of 20 and although we each have our own emails, there is a main email that many vendors and customers use. Hiver has allowed us to turn that email into a hub that passes the info on to the responsible parties without missing a beat. No more forwarding emails or having to track who is handling what.
Extremely helpful in delegating emails to certain people. Would highly recommend.
What do you like best about the product?
Transparency in knowing who is accomplishing what task, what has been assigned and what still needs to be done.
What do you dislike about the product?
Not much in way of dislike. I did have to re set it up in my email a couple weeks after it was initially installed. The Hiver team was quick to help me get back up and running and I have not had any issue since.
What problems is the product solving and how is that benefiting you?
The email templates are very helpful for quick responses, being able to attach notes to certain emails is also very helpful.
Recommendations to others considering the product:
Go for it and let the work speak for itself.
Very useful email format when working on a collaborative team
What do you like best about the product?
Hiver allows me to work on emails, organize emails, prioritize work and collaborate with other users on my team. The ability to work independently or with colleagues is essential. It is also very user friendly and it is updated regularly with useful improvements by the developers at Hiver.
I oftentimes dread updates to tools such as these because there are usually issues after an update. I can say that with Hiver, when there are updates applied there is little to no glitching at the time you launch the update. This helps me stay productive and minimizes delays in supporting my customer.
I give Hiver a High Five all Stars!
I oftentimes dread updates to tools such as these because there are usually issues after an update. I can say that with Hiver, when there are updates applied there is little to no glitching at the time you launch the update. This helps me stay productive and minimizes delays in supporting my customer.
I give Hiver a High Five all Stars!
What do you dislike about the product?
I have no issues with Hiver. It is user friendly and provides all the tools I need.
What problems is the product solving and how is that benefiting you?
I think the most essential function is the collaboration with colleagues. It enables me to answer customers more quickly and now that we are all basically working remotely, it is easier to reach out to teammates for quick turnaround.
Recommendations to others considering the product:
If you need a colloborative shared email system, this is it. I would recommend this to businesses both large and small because it is easy to use, provides all the tools I need to stay organized and the support is excellent.
Hiver is a perfect way to manage office work very efectivly.
What do you like best about the product?
It is extreamly useful for our team especially in this period when we work mostly from home. Our team is able to assign emails, share notes, and it is a great way to increase the productivity at work. Enquiries and orders are dealt very quickly and efficiently.
What do you dislike about the product?
The only thing that could be better is if it could block spam emails.
What problems is the product solving and how is that benefiting you?
I respond with an offer to an incoming sales email. Hiver helped me increase the productivity at work .
Absolute Time Saver
What do you like best about the product?
Hiver was so incredibly easy to setup, it took about 5 minutes! Hiver has saved me hours of work time and has kept my emails super organized.
What do you dislike about the product?
I wish there were a little more ease in searching, but honestly after you figure out how to do it, it isn't too difficult.
What problems is the product solving and how is that benefiting you?
I honestly wasted hours going through emails that I didn't even need to read. We have a team at work and we all get the same emails, however if 1 person read it and started working on it, the others didn't know it. We were all wasting time in email land. I also had a hard time keeping track of what emails others were working on and which ones I had done, needed to do or were already working on. Hiver has allowed us to easily assign emails, track them and talk about them all inside our email. We have improved our overall progress by leaps and bounds simply because we all have so much more time that isn't being wasted on duplicate work.
Recommendations to others considering the product:
Just do it, you will not regret it. You will see benefits from it the very first day you use it.
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