Hiver
HiverReviews from AWS customer
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Hiver has vastly improved our response times and accuracy
What do you like best about the product?
I love how seamlessly Hiver integrates with our existing email managed by Gmail. I also love how the email trail is stored with our shared inboxes. I can easily find a particular customer's history if the coworker who originally responded to it is not available.
What do you dislike about the product?
Every once in a long while, Hiver won't load correctly, and I will need to close and reopen my browser. This happens infrequently and has not been an issue.
What problems is the product solving and how is that benefiting you?
Hiver's shared inboxes also allow us to collectively respond to queries and issues promptly without causing double-ups in our work. We no longer receive multiple copies of each other's emails, as instead of cc'ing each other, we can all see each message's history.
Recommendations to others considering the product:
I would wholeheartedly recommend Hiver if you are looking at a Gmail-integrated solution for managing shared inboxes.
Great Solution for Small Teams
What do you like best about the product?
Coming from a certain other ticketing system - the pricing is unbeatable and it is like a more natural use - no need for ticket numbers - everything is nicely threaded in e-mail conversations. Team like it more, as almost everyone knows how to use gmail and it saves us time onboarding new people.
What do you dislike about the product?
Not much - maybe we haven't discovered it yet, but it would be nice to apply some filters to incoming messages and assign them to user or mark as solved if the filter condition is met.
What problems is the product solving and how is that benefiting you?
Price and complexity. Hiver has reduced both for us.
Recommendations to others considering the product:
Just give it a try - it is sure to replace sometimes clunky and expensive email management systems.
Great help for our customer service team
What do you like best about the product?
We very much appreciate having multiple mailboxes at hand in one place, shared drafts, the internal communication tool and e-mail templates. And the analytics that keep us updated about the numbers. If we experience any difficulties, the Hiver team is always ready to help.
What do you dislike about the product?
We are missing the possibility to share images within the shared drafts. Our customers often need to see the feature they're looking for in our application, and it is difficult to pass this information to someone else just in words.
What problems is the product solving and how is that benefiting you?
We are a small but growing business and the volume of customer requests had become difficult to handle at one point. Since we started using Hiver 18 months ago, the tool put our customer emails in perfect order and at the same time enabled us to keep the personalized attitude of the e-mail communication, which is so important to us.
Hiver Is User Friendly
What do you like best about the product?
The seamless integration between Hiver and Gmail
What do you dislike about the product?
I have not found any downsides as of yet.
What problems is the product solving and how is that benefiting you?
We are able to quickly respond to the guest using the tools available. The benefits are rooted from the integration with Gmail.
LOVE IT
What do you like best about the product?
It really helps us with communication and time saving.
What do you dislike about the product?
I don't quit understand why you can tag someone and @ them.
What problems is the product solving and how is that benefiting you?
Keeps us from all having to look at the same emails, which saves a lot of time!
Simple and easy to use
What do you like best about the product?
You can easily assign emails to members of the team
What do you dislike about the product?
Haven't come across any yet, it seems to do exactly what it says
What problems is the product solving and how is that benefiting you?
It makes assigning emails very clear and concise
Easy and functional tool for gmail
What do you like best about the product?
It's easy to organize emails and makes the team work easier, since I'm able to assign the tasks my needs to handle.
What do you dislike about the product?
There is nothing I would change at the moment
What problems is the product solving and how is that benefiting you?
The email organization, it gets easier to assign emails my team needs to work with.
Game changer!
What do you like best about the product?
It's relatively easy to learn and use. The features have helped our company's knowledge management efforts when it comes to servicing our community.
What do you dislike about the product?
It takes a while for those who are technically challenged to learn the features.
What problems is the product solving and how is that benefiting you?
How our community can get quicker responses and more accurate results. It's much easier to share the concerns from different stakeholders for effective resolutions.
Recommendations to others considering the product:
If they are looking for a Google-supported customer service solution, Hiver is certainly an excellent platform.
Hiver has helped our business' internal and external communications
What do you like best about the product?
Hiver's ability to help handle customer emails and pass along important information.
What do you dislike about the product?
The initial concept of staff being confused by the concept of Hiver. However, in the end they thanked me for bringing it into our workplace.
What problems is the product solving and how is that benefiting you?
Customer e-mails are handled only once. Important e-mails get escalated to the right people.
Great tool for sharing info!
What do you like best about the product?
I like being able to assign my emails to other members of the team. It's a great tool for when different departments need to see the information sent in an old email or for simply passing the thread onto the next step.
What do you dislike about the product?
The only real downside seems to be when you log out of Hiver inadvertently. There's always a brief moment of panic.
What problems is the product solving and how is that benefiting you?
We're solving communication problems between departments. Now, when someone has new eyes on a project, they can get all of the information that has been relayed instantly
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