Hiver
HiverReviews from AWS customer
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Great for managing lots of emails
What do you like best about the product?
I like being able to see whos assigned to an email within my company
What do you dislike about the product?
at the moment, i do find it dificult to search for an email within hiver. it just takes a little time
What problems is the product solving and how is that benefiting you?
ive massively benefited from keeping my emails at a manageable level. Its great for annual leave too, where we can pick up on a colleagues email and pending threads whilst they are away
It was a very smooth process
What do you like best about the product?
The service it provides to onto my Gmail. I'm able to distribute information more efficiently.
What do you dislike about the product?
There's nothing that I particularly dislike
What problems is the product solving and how is that benefiting you?
I was able to work with my accounting group in a more efficient way
Recommendations to others considering the product:
use it, it's a good tool to have in your inbox
Great Collaborative Tool for Teams; Some Room for Improvement
What do you like best about the product?
Our small business uses the platform to help organize our influx of emails from clients, etc. The tool makes collaborative teamwork possible and helps streamline requests - keeping things organized and manageable.
What do you dislike about the product?
Receiving error messages about hiver experiencing problems and timing out. While this does not usually last too long, it does impact our workflow as we rely heavily on the various features. The hiver name tag notifications are easy to miss, if there was a way to visually separate general notifications from the ones specific to the user, would be a great improvement.
What problems is the product solving and how is that benefiting you?
Improves productivity and efficiency. Client requests are viewable by all team members so someone can always respond in a timely manner.
A great and efficient organizational tool for customer support
What do you like best about the product?
For a multiple-person team, it allows us to manage the support inbox on time, keep up with when and who are answering emails, keep up-to-date records about tricky inquires, and use email templates with dynamic fields. It's made my role more cost-effective and enjoyable for a sometimes stressful task. I like being able to mark emails as open, pending, and closed and labeling them rather than the traditional starring or keeping separate inboxes.
What do you dislike about the product?
I wish the analytics aspect of the extension was more applicable or was tracked differently or labeled so I could better understand.
What problems is the product solving and how is that benefiting you?
We manage support inquires with Hiver, and multiple points on our website have the support email, so we get quite a few. But we can have numerous people on customer service at once without redoing each other's work and being more cost-effective.
Great service for managing day to day emails
What do you like best about the product?
Being able to leave notes between teammates
What do you dislike about the product?
Not being able to find emails after marking pending or closed. I wish when selecting 'pending' that the invoices still stayed in the general box until completed
What problems is the product solving and how is that benefiting you?
I like the option of closing an email but going back to find later if necessary.
Very Organized.
What do you like best about the product?
It keeps all emails and tough situations organized. I use it daily and it seems to never have an issue with keeping all things together and separate when needed. The way the program is set up to help provide the best stability is perfect for my use on the computer. The performance that comes with the way Hiver works is very good and well put. I would recommend this to anyone needing a program to support a large number of emails, tasks, or anything of that sort. Extremely organized and well-rounded.
What do you dislike about the product?
Sometimes logs me out. It's okay though!
What problems is the product solving and how is that benefiting you?
A lot of organization to help with emails and assignments in a big workgroup. As I use this with my coworkers, the way it runs keeps all necessary emails and documents together so they're easy to find. We create folders or groups where tasks can be automatically sent to get organized so they are easy to find or lookup. When you're done with a task, the way to close out and remove the task is simple and easy to use as well. I recommend this.
Recommendations to others considering the product:
If you would like to stay organized with many tasks or emails or assignments, Hiver will provide the necessary program to help.
Best Gmail extension
What do you like best about the product?
The functionality and easy transition between messages and reading threads is my favorite aspect. Hiver makes it easy to follow along with long threads and find attachments easily.
What do you dislike about the product?
Nothing! Hiver is great and is always working exceptionally.
What problems is the product solving and how is that benefiting you?
So many unmissed emails and the ability to prioritize and set reminders. Benefits are unending but I always get my notifications and can create folders easily.
Janichev review on Hiver
What do you like best about the product?
I love how organized it is. It saved us a lot of time and misscomunication issues in our team
What do you dislike about the product?
Sometimes it goes down or you accidentally delete a hiver tag
What problems is the product solving and how is that benefiting you?
We know who is responsible for what and that allows us to do a better work and have a better response
Recommendations to others considering the product:
Its the best!
Hiver makes my job more enjoyable
What do you like best about the product?
What I like the most about Hiver is the ease of organizing my emails and tasks, as well as allowing me to communicate with my team efficiently.
What do you dislike about the product?
I've experienced a couple of minor problems on the system, but the support team was able to solve it amazingly quick.
What problems is the product solving and how is that benefiting you?
Assigning a large number of emails among the members of our teams, this helps us to respond to the enquires of or customers in a timely manner.
Helpfull and easy tool
What do you like best about the product?
Native implementation in Google Ads. No separate logins
What do you dislike about the product?
It requires Gmail to use setting 'conversation view'
What problems is the product solving and how is that benefiting you?
Aliging the email flow to those responsible in shared mailboxes
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