Hiver
HiverReviews from AWS customer
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Great for keeping group email organized
What do you like best about the product?
We are a small office of 6 people with a shared Google email group. Before Hiver, it was challenging to know who is taking care of what email. Now it is straightforward. I also like the email template function.
What do you dislike about the product?
I can't think of anything I dislike. It would be nice if the Hiver Inbox was right below the regular Inbox instead of below Send and Drafts, so it is in your face more.
What problems is the product solving and how is that benefiting you?
We solved the problem of figuring out who is taking care of which email in a shared inbox
Excellent way to sort your inbox when multiple colleagues are working on the same projects
What do you like best about the product?
I like that Hiver sorts your emails into relevant folders which can be shared between colleagues. It makes life far easier to find relevant information and automatically files your emails once. Especially useful when you forget to forward emails but instead, it can be searched in the folders.
What do you dislike about the product?
Nothing to dislike that I have come across as of yet.
What problems is the product solving and how is that benefiting you?
Using it to sort out the relevant files straight into shared folders for and my colleagues. With the benefits being that!
Works so well, right inside of Gmail!
What do you like best about the product?
Very simple to use, intuitive. Hiver takes the complexity out of email-based customer service/tech support. It's very easy to assign emails and chat/collaborate with others on your team. The tagging system and status options on tickets give you a clear picture of what's being worked on, by who. We have multiple shared inboxes and using Hiver i conjuction with them makes makes a big difference in customer experience.
What do you dislike about the product?
My only complaint is that Gmail's conversation mode setting must be on to enable hiver to work correctly. I'm not too fond of the setting personally, but I understand why Hiver works the way it does.
What problems is the product solving and how is that benefiting you?
Inbox overload, mainly. Hiver gives us the ability for multiple team members to collaborate and work on issues to get them solved promptly.
Boosts the efficiency and productivity of our Team
What do you like best about the product?
Hiver has helped our team easily place our customer service emails into the proper team members Inbox. This allows each team member to focus on their specialty. Hiver also helps us communicate easily behind the scenes without having to send numerous emails. This is essential when our entire team works virtually all across the country. Hiver has increased our efficiency in responding to our customers.
What do you dislike about the product?
Occasionally, Hiver software slows the system down and makes emails hard to load.
What problems is the product solving and how is that benefiting you?
We have streamlined our customer service with Hiver, and it has made our team more efficient, on task, and productive.
Organized and Efficient!
What do you like best about the product?
Being able to keep my emails organized with notes and easily assigning emails to the right people.
What do you dislike about the product?
Notifications that come through separate from my email.
What problems is the product solving and how is that benefiting you?
Organization and Efficiency have been the most significant improvements.
So Helpful!
What do you like best about the product?
Hiver has made organizing our group work email so easy. It's user-friendly so anyone can use it. I love that you can assign an email to any of your coworkers, and you can also access any of your coworkers' emails which is convenient when they are away from the office.
What do you dislike about the product?
I cant think of anything I dislike honestly.
What problems is the product solving and how is that benefiting you?
It helps eliminate confusion on who needs to handle what. You can directly assign each email to the proper person. And when someone closes an email...it shows the status on your end so that you are never left wondering if an email has been taken care of.
We couldn't do what we do without Hiver.
What do you like best about the product?
We can collaborate with speed on any email that was sent to our inbox.
What do you dislike about the product?
I can't really think of anything that I dislike, the software just works well.
What problems is the product solving and how is that benefiting you?
We're able to cross-collaborate within the company for all support emails.
Great tool for collaborating with your team
What do you like best about the product?
It's practical, intuitive, and helpful. With just 1 click I could assign any email or add a comment within my team.
What do you dislike about the product?
I don't have any negative feedback about the tool.
What problems is the product solving and how is that benefiting you?
Assigning emails, controlling SLA, commenting on emails, answering from a common mailbox
Very Convenient and Organized
What do you like best about the product?
How you can organize and tag your emails to find them right away and to close out emails that are no longer needed. I also love that it has a pending option to put away the emails we are waiting on for a response.
It's great to have teams to assign emails.
It's helped out so much!
It's great to have teams to assign emails.
It's helped out so much!
What do you dislike about the product?
I cannot think of anything I dislike.
It is all very savvy to use.
It is all very savvy to use.
What problems is the product solving and how is that benefiting you?
I do not have any problems with Hiver.
All is working well on my end.
All is working well on my end.
TWO THUMBS UP!
What do you like best about the product?
Using Hiver has changed my life. 80% of our daily tasks are received through email. Hiver allows me to very easily delegate all of those tasks.
What do you dislike about the product?
The only thing I struggle with is finding emails after their completed or old emails that don't ever get assigned.
What problems is the product solving and how is that benefiting you?
Using Hiver has completely changed the way we do business. My team is so much more efficient and we're able to maintain a more even workload because of the ability to easily assign incoming emails to specific team members.
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