Hiver
HiverReviews from AWS customer
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Hiver is a great organizational tool!
What do you like best about the product?
I love how easy and quickly you can assign emails to colleagues. It makes organizing emails an effortless experience.
What do you dislike about the product?
On occasion, Hiver will require you to reselect an assignee or a status after being selected.
What problems is the product solving and how is that benefiting you?
Ensuring that all support emails are promptly responded to and resolved. Time-saving tool, when you can quickly locate emails that require your attention.
Helps me prioritize and keep my inbox clear, while not losing important threads to the email void.
What do you like best about the product?
I absolutely love fact that I can archive an email out of my inbox, but still access it in Hiver. In the sales industry where I work, there's always quote, order, and tracking emails flying around, and I often don't have time to get to all of them in a timely manner, which means prioritization is a vital skill. Hiver lets me look at my full inbox, say "okay, these seven emails can wait until the afternoon," and archive them, but still leave them available in my assigned box. This lets me treat Hiver as essentially a drawer for stuff that I don't have time to get to in the moment.
What do you dislike about the product?
I really wish there was a third status that was somewhere between "Open" and "Pending," that I could apply to emails to which I am awaiting a response, but, unlike "Pending" status, doesn't make the email effectively disappear from Hiver until I receive a reply. Folks are very busy in sales, and often need several reminders. I can't just leave a single request out there and wait for a response, I need a drawer that lets me see all my outstanding requests for info, so I can follow up on them.
What problems is the product solving and how is that benefiting you?
Hiver has helped most with keeping my inbox clear, helping me keep track of what requires action and what does not, workload management, delegation, and most of all: it's helped with keeping threads from getting lost in the void.
Great Platform! Helps me stay extremely Organized!
What do you like best about the product?
Hiver's easy-to-use platform helps me to stay on top of all my outstanding tasks in an organized manner, allowing me to complete all my deadlines on time!
What do you dislike about the product?
There is nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Hiver allows me to manage the numerous tasks I have daily and stay very well organized.
Easy to use and good customer approach
What do you like best about the product?
In hiver we can have 24*7 support that helps me to get immediate resolution whenever I get any issues; that's the thing I love the most.
What do you dislike about the product?
There is nothing too big issues to dislike, but using hiver, requires more storage space, but that's not a big deal.
What problems is the product solving and how is that benefiting you?
We have shared mailboxes using hiver, thorugh which i can easily get to know what is going on in the email chain , even i get mails where we not in loop but we can see the responses received, it is very helpful to understand what is going on ini the mail currently.
Recommendations to others considering the product:
If they can able to implement hiver in their process, the thing I say is dont think too much, just say yes and they will able to see the magic.
10 out of 10, would recommend!
What do you like best about the product?
The ability to assign an email to a specific user is an EXCELLENT feature! The tagging ability is a game-changer for filing, sorting, and organizing emails.
What do you dislike about the product?
The most frustrating thing to get used to was that closing an email in one section will close it in another section. So, if I close an email in my main Inbox, even if it is assigned to someone else in another inbox, it will close there as well. It takes some getting used to, but I think that's the worst of it.
What problems is the product solving and how is that benefiting you?
The organization of emails is essential, especially when our team has 5+ different email addresses that need to be managed by 6+ people. I can assign an email to a user or move it to another inbox without forwarding it at all. We can tag emails with customer names, vendor names, subjects, or anything else you decide is worth organizing by. It's a next-level organization program for emails.
Very helpful and easy of usage
What do you like best about the product?
I really like the integration inside GMAIL Platform. This approach helped our organization to implement and use the solution quickly.
What do you dislike about the product?
Not possible to create a custom status for the emails.
What problems is the product solving and how is that benefiting you?
In our organization, we have many shared mailboxes with at least five people acting on them. With Hiver we could better manage all the demands very easly.
Organized and Easy to use
What do you like best about the product?
Highly efficient, organized, and easy to learn and set up for the team to learn, allows automation to have most of the emails auto-assigned correctly and there is no need to have different tabs open as everything can be found on the same tab.
What do you dislike about the product?
Not being able to view the emails we close when they are in someone else space unless we go one by one.
What problems is the product solving and how is that benefiting you?
Emails assignment.
Efficiency.
Timely responses.
Efficiency.
Timely responses.
Recommendations to others considering the product:
Extremely efficient at organizing shared mailbox and allows to keep track of people making changes on emails.
The only downside is that it does not allow to add business hours per user.
The only downside is that it does not allow to add business hours per user.
Hiver is a great solution for team inboxes!
What do you like best about the product?
That you can see emails that other team members sent.
What do you dislike about the product?
The right to left for templates is unstable and can be edited only by source.
What problems is the product solving and how is that benefiting you?
Our team collaboration is better since we used Hiver's solution.
Excellent email app, it's best for organizations to collaborate from their email inboxes
What do you like best about the product?
Easy to use, ticketing feature, email template.
What I like best is its feature where the team can easily manage shared email accounts. In our company, we do have 5 shared emails. But Hiver resolves it to integrate all emails thru 1 app.
What I like best is its feature where the team can easily manage shared email accounts. In our company, we do have 5 shared emails. But Hiver resolves it to integrate all emails thru 1 app.
What do you dislike about the product?
Perhaps, when I'm using Hiver on mobile, there is no settings to filter what inbox I only want notifications to appear.
What problems is the product solving and how is that benefiting you?
multiple logins to different email accounts have been solved. It integrates everything about multiple emails
Recommendations to others considering the product:
great product
Excellent platform, very useful on our daily basis business. Smooth, and user-friendly!
What do you like best about the product?
How organized it is, I can keep track of all my emails and even create templates to quickly send follow-up emails.
What do you dislike about the product?
Nothing so far, I have enjoyed the app and it has not given me any trouble.
What problems is the product solving and how is that benefiting you?
Was difficult to keep track of all your emails within Gmail, with hiver you can organize them into different folders and get the emails straight to those folders.
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