Hiver
HiverReviews from AWS customer
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Easy to use!
What do you like best about the product?
I like that Hiver is easy to navigate. I don't have to dig to find what I'm looking for and it's very user-friendly.
What do you dislike about the product?
I don't necessarily like the auto-assigning feature. I'm sometimes assigned emails from inboxes that I don't check often.
What problems is the product solving and how is that benefiting you?
We're able to quickly look up resident emails that interface with our own system and it's easy to locate those accounts so we can quickly address those concerns.
Really easy to share emails within our team
What do you like best about the product?
Very helpful for a team now working remotely. We can decide who needs to answer what email, and once answered the same person is able to keep track of their conversation with the customer.
What do you dislike about the product?
One of the downsides that I experienced when we first switched over, was getting used to not sorting emails into folders. However tags has replaced this so no bother.
What problems is the product solving and how is that benefiting you?
Asking questions about emails within the team by using the tagging feature, and being able to assign emails to certain staff members.
Easy to use!
What do you like best about the product?
Extremely easy navigation and allows for your emails to have efficient organisation. The tag feature allows for email queries to be solved much easier and faster.
What do you dislike about the product?
Once a ticket is closed in a certain inbox, it reopens if you get another reply. There should be an option to close the ticket regardless of if another reply is received.
What problems is the product solving and how is that benefiting you?
Efficient and organised integration between all areas of the company.
Great way to organise and allocate work. User friendly, integrates well with existing emails
What do you like best about the product?
The connection with Gmail. It is very easy to use.
What do you dislike about the product?
Notifications can be duplicated sometimes
What problems is the product solving and how is that benefiting you?
Shared emails that need allocating to different team members
A user friendly and effective email management software which has all the features you need
What do you like best about the product?
The software is easy to use and has plenty of features to help manage customer service and sales emails swiftly an effectively. It also helps to distribute the workload.
What do you dislike about the product?
I would like to be able to see what each of my team members have assigned to them in total, without going into each individual inbox. I would also like the ability to assign emails to multiple people or sub-assign them.
What problems is the product solving and how is that benefiting you?
The tag system is simple and effective for putting emails into folders and allocating emails is simple. We also use WhatsApp and LiveChat for instant responses.
Great software, simple to use!
What do you like best about the product?
Hiver is the perfect solution for a group email situation. Having hiver in the same UI of the Gmail inbox makes it so easy!
What do you dislike about the product?
Hiver occasionally just logs out, and you have to re-login. But my Gmail also does that, so I don't feel like it's a specific hiver issue.
What problems is the product solving and how is that benefiting you?
Having a global inbox that our clients can communicate with our team makes life so much easier. With some of our team working part-time, we occasionally missed emails from clients when emails were not being checked. Now with Hiver, we aren't missing any emails or essential information.
Easy to use!
What do you like best about the product?
Hiver integrates so well with G-mail, allowing us to pull multiple inboxes in together to take care of our customers.
What do you dislike about the product?
It is difficult seeing everyone's responses in the "Sent" folder and not only seeing emails that only you have sent.
What problems is the product solving and how is that benefiting you?
We are able to stay organized while handling the increased workload that we have taken on.
Recommendations to others considering the product:
If you have multiple inboxes that you need to pull together to have it all in one place, and need to keep it organized by being able to assign it out to specific team members, then Hiver works wonderfully for that.
Hiver is next generation Awesome!!!
What do you like best about the product?
I love the way that it structures the timelines and how easy it is to use.
What do you dislike about the product?
Sometimes you can only send and archive the email and that frustrates me
What problems is the product solving and how is that benefiting you?
It makes it easier to connect with our clients.
Recommendations to others considering the product:
None so far
hard to use without proper training
What do you like best about the product?
ability to share draft emails and assign emails to others
What do you dislike about the product?
interfaced looks messy and there's no tooltips
What problems is the product solving and how is that benefiting you?
delegating tasks and reducing overlap
A Great Tool for Teams
What do you like best about the product?
The platform is excellent for teams that need to collaborate and share email access.
What do you dislike about the product?
The analytics function is tricky to figure out.
What problems is the product solving and how is that benefiting you?
Better coordination amongst team members sharing the same email address. It's been much easier to organize ourselves and assign team members to specific emails.
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