Hiver
HiverReviews from AWS customer
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Great tool!
What do you like best about the product?
Hiver is a great tool to keep track of incoming customer emails!
What do you dislike about the product?
Sometimes when you mark an email closed, it does not save, and you have to do it again.
What problems is the product solving and how is that benefiting you?
Keeping track of incoming customer emails
Great App, works great for our purposes!
What do you like best about the product?
I LOVE that I can handle tickets within Gmail. I switched after dealing with Freshdesk then Zendesk. Both a very clunky, the ticketing email threads they create are completely unnecessary and annoying, not to mention long and confusing to customers. Sorting tickets is super easy. I like the note system they have on each email, and they integrate with Slack.
What do you dislike about the product?
It's not really a dislike per se, but more of a wish. I wish they could implement a note thread system like Slack so I can get rid of Slack altogether. Its a nice system thats necessary but I would like to have both in one place, I would be willing to pay extra for this feature. So if they could create a tab at the top that would take you to another screen (like they do for Hiver settings) where you can start conversations/threads independently of the emails and when a note is placed in an email it would open a thread in this area with the permalink, much like how our Slack runs now.
What problems is the product solving and how is that benefiting you?
The phone app is a little annoying, it would be nice to integrate within Gamil like they do on desktop. Not sure if this even possible though
very helpful
What do you like best about the product?
Ability to share email inbox as a group/company as well as being able to mark which emails are handled by who or assigning to the correct person to handle.
What do you dislike about the product?
not much, very handy to have for small teams to communicate together.
What problems is the product solving and how is that benefiting you?
communication is much improved, and less likely for multiple people to handle the same task unknowingly as people can assign to themselves so that nobody else sees the email and duplicates the work
10/10!!!!
What do you like best about the product?
The most helpful thing for my team and I is the "assign" feature. One email thread can involve multiple people on our team, but their input is needed at different times. Assigning the thread to individual team members makes this very easy!
What do you dislike about the product?
I can't think of anything to dislike. Hiver is user-friendly and integrates with the systems we already have in place. It was easy to incorporate with our existing process.
What problems is the product solving and how is that benefiting you?
The most helpful thing for my team and I is the "assign" feature. One email thread can involve multiple people on our team, but their input is needed at different times. Assigning the thread to individual team members makes this very easy!
Easy to use
What do you like best about the product?
The templates are excellent, and it's easy to use.
What do you dislike about the product?
When logging in, it takes a long time to load.
What problems is the product solving and how is that benefiting you?
It makes it easier to find the email as well as write an email.
Awesome Product
What do you like best about the product?
This keeps all of my items separated into the folders that we need to access. Easy to view what tasks remain open and what is pending waiting for an answer. I love the ability to leave notes for my collegues on individual emails.
What do you dislike about the product?
Currently, we are limited to 5 sub folders under a main folder. I would like to see this opened up for more subfolders in the future. Sometimes its required, so we have to combine items into folders which in turn causes more to be loaded into a single folder that should in reality be separated.
What problems is the product solving and how is that benefiting you?
Customer service response times have decreased. allowing us to improve our customer service
Good in parts, can be difficult for beginners
What do you like best about the product?
The allocation of emails/ tagging funciton is good for our teams so that emails are owned to certain departments!
What do you dislike about the product?
I find it can be challenging to find certain emails in the inbox, due to the Conversation function of Hiver.
What problems is the product solving and how is that benefiting you?
It's a nice function to have for group inboxes. but is it an absolute game changer for our business? Not at the minute
I love Hiver!!!
What do you like best about the product?
The ability to assign an email to a specific user is a great feature! Labeling capability is a perfect idea for archiving, sorting, and organizing emails.
I like how you can create groups and assign emails to members of your team working on a project
I like how you can create groups and assign emails to members of your team working on a project
What do you dislike about the product?
Nothing to dislike, I really love Hiver!
What problems is the product solving and how is that benefiting you?
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good tool for optimisation of emails
What do you like best about the product?
tagging people // define urgency of email //
What do you dislike about the product?
Nothing to be sincere.
I believe hiver is a well rounded tool.
I believe hiver is a well rounded tool.
What problems is the product solving and how is that benefiting you?
Organising my email per client and per account.
Hiver has truly made our lives easier!!
What do you like best about the product?
Not only is it straightforward to download and implement, but it is also effortless to use.
As our team grew, it was no longer efficient for multiple team members to log into one inbox. Thanks to Hiver, we were able to assign specific emails to certain team members and just manage the workload so much better!
We no longer have to worry about missing important deadlines because we are always on top of all the emails!
As our team grew, it was no longer efficient for multiple team members to log into one inbox. Thanks to Hiver, we were able to assign specific emails to certain team members and just manage the workload so much better!
We no longer have to worry about missing important deadlines because we are always on top of all the emails!
What do you dislike about the product?
I can't think of anything that I dislike about Hiver, but perhaps one thing that was a little inconvenient is that "rules" cannot be back-dated. They are only applicable to emails coming into the inbox in the future.
Other than that, Hiver is AMAZING!!!
Other than that, Hiver is AMAZING!!!
What problems is the product solving and how is that benefiting you?
No emails are ignored or left behind because we can assign emails to specific team members!
There is also some satisfaction when you see the number of "unassigned" emails go down to nil.
Everyone is now responsible for going through the emails that are assigned to them!
There is also some satisfaction when you see the number of "unassigned" emails go down to nil.
Everyone is now responsible for going through the emails that are assigned to them!
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