Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,276 reviews
from
External reviews are not included in the AWS star rating for the product.
Very simple and effective
What do you like best about the product?
With little to no extra effort, our team is able to assign tasks and replies to customers. We avoid duplicating work and we make handoffs of tasks between teammates very smoothly.
What do you dislike about the product?
Initial setup is a little confusing, but not a big issue. Once up and running, we have not experienced any significant issues. The analytics reporting is great, but there's probably room for improvement there as well.
What problems is the product solving and how is that benefiting you?
Our project management and customer support teams need to be able to hand specific tasks back and forth with each other. We avoid duplicating work, easily share internal notes, and monitor our responsiveness.
VP Systems
What do you like best about the product?
We can send emails on behalf of email aliases.
What do you dislike about the product?
When onboarding new people I have to go to each shared inbox and add them individually. I have asked why this is - as it would be much better if I could view all inboxes at once and simply check those that I want to allow access for that person. Additionally, this would be highly useful when onboarding multiple people at the same time. This is a critical feature.
Emails come in and get sent to a shared inbox (hive). If someone wants to reply as a private message and removes the shared inbox - the message is viewable by ALL. This is a HUGE liability and security issue.
We've had instances in which private information has been broadcasted to people when it shouldn't be BECAUSE Hiver always treats each email as shared amongst everyone in the Hive, regardless as to whether or not the shared email alias has been dropped. If there wasn't a reasonable solution to send emails from an email alias - we would drop this product in a heartbeat.
Emails come in and get sent to a shared inbox (hive). If someone wants to reply as a private message and removes the shared inbox - the message is viewable by ALL. This is a HUGE liability and security issue.
We've had instances in which private information has been broadcasted to people when it shouldn't be BECAUSE Hiver always treats each email as shared amongst everyone in the Hive, regardless as to whether or not the shared email alias has been dropped. If there wasn't a reasonable solution to send emails from an email alias - we would drop this product in a heartbeat.
What problems is the product solving and how is that benefiting you?
Emails are being addressed and assigned to team members, because of this we can trace back who's done what regarding an email.
Potential with some kinks to work out
What do you like best about the product?
Ability to view and maintain peers messages while on PTO
What do you dislike about the product?
The duplication of emails needs to stop and automatically closed
What problems is the product solving and how is that benefiting you?
helping to sort emails
Simple setup and implementation
What do you like best about the product?
A really great tool. A full-on ticket system within Gmail that really makes support easy to manage.
What do you dislike about the product?
too many subtabs at times that make things tight
What problems is the product solving and how is that benefiting you?
customer support assistance, time savings and efficiency
Really helpful for managing business email inboxes!
What do you like best about the product?
Being able to set several different email templates and edit them.
What do you dislike about the product?
That you can't edit an email template that you didn't make yourself.
What problems is the product solving and how is that benefiting you?
It is helping me respond to various emails much quicker than I used to be able to.
Hiver does the job
What do you like best about the product?
Hiver is great for teams of all sizes, and they have options to meet these needs.
What do you dislike about the product?
The pricing can be a bit intimidating for the larger packages that include more features.
What problems is the product solving and how is that benefiting you?
My team is using it to assign responsibility for tickets that come in via email. Hiver has been great in ensuring that our end-users receive a response to their requests, and it holds our team members accountable for each incoming request.
Recommendations to others considering the product:
Hiver is worth evaluating for your organization and can really help with incoming requests to IT or Customer Service.
Operations Associate
What do you like best about the product?
You can link different inboxes and as well you are able to collaborate on certain emails and this helps productivity and efficiency for organization.
What do you dislike about the product?
Colour but nothing I think it is very good to use.
What problems is the product solving and how is that benefiting you?
team work, and assiging emails and setting tasks todo
Hiver is very effective and helps me organize my work everyday.
What do you like best about the product?
it is very intuitive and simples to use.
What do you dislike about the product?
There is nothing in particular that I dislike on the platform.
What problems is the product solving and how is that benefiting you?
The task management between my colleague and me is more accessible every day with this platform.
We took our email organisation to the next level
What do you like best about the product?
Firstly, the onboarding of using Hiver as a new tool was very smooth and helpful, which allowed us to quickly understand how to derive value from the tool. I especially enjoy the assignee function as it allows the team to only focus on the emails being assigned to them. We ensure that all emails are being responded to in a timely manner and that no emails get lost in our team inboxes. Creating tags allows us to further organise the emails which is very helpful!
What do you dislike about the product?
There isn't really anything I dislike about Hiver. Adding a function that highlights emails that we haven't responded to in x amount of days could be useful, as it allows us to maintain a quick response rate - which optimizes our clients' experience.
What problems is the product solving and how is that benefiting you?
We solved a big problem which was a messy inbox that was overflowing with emails. Assigning the emails to certain team members ensures that our inbox doesn't get pilled up, and it further ensures that we understand who is in charge of a certain email and/or email thread.
Recommendations to others considering the product:
At the very least give it a test run and see if it suits your type of needs and organisation. It might very well solve more issues that you initially planned for it to solve. :-)
Great Shared Mailbox within Gmail
What do you like best about the product?
Hiver offers a straightforward way of efficiently processing email in a shared mailbox environment within Gmail. It is nice to be able to assign an email to individuals manually or through automation.
What do you dislike about the product?
I understand that for it to work correctly, the emails need to be tagged, but the multiple tags tied to each email can be very busy and distracting. Several email accounts are automatically created within the user's settings, which can be confusing.
What problems is the product solving and how is that benefiting you?
Since emails can be assigned to individuals, there is much less duplication of efforts when responding to customer inquiries. Automations also allow for simple tasks to be completed, which saves time.
showing 611 - 620