Hiver
HiverReviews from AWS customer
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Excellent solution for large shared mailbox for processing transactions
What do you like best about the product?
Seamless integration with Google suite. Easy to use interface and setting menus. We primarily use email sorting and shared inboxes. It's the best solution on the market right now.
What do you dislike about the product?
Not much to dislike. We would like a feature to create a backup receiver of emails when a person is on PTO.
What problems is the product solving and how is that benefiting you?
We now have a robust solution to have 30+ individuals manage our primary mailbox for order management. This has improved productivity and reduced potential for miscommunication.
Using Hiver in the Workplace
What do you like best about the product?
The workflow has become much easier when emails are assigned. You can easily see what is assigned to you and the notes section is very helpful!
What do you dislike about the product?
I have no issues using Hiver. Easy to use!
What problems is the product solving and how is that benefiting you?
When tasks are assigned with a tag of what client you need to work on, it is much easier to locate the email and solve the problem. Using Hiver is a lot easier than using regular email. You can locate emails by looking up tags or what is assigned to you to wherein email you would have to scroll through all emails or search and it takes longer to research.
Great for time management!
What do you like best about the product?
The ability to program Hiver to auto-assign emails to team members saves a lot of time. In addition, going into other coworkers' emails when they are out of the office is a helpful feature we have used numerous times.
What do you dislike about the product?
Searching for emails can be a bit of a chore. When you close an email, and it disappears, it would be nice to have the option to file emails automatically to find it faster later.
What problems is the product solving and how is that benefiting you?
With the tagging feature in the notes sections of emails, our teams can quickly loop in other team members when they need assistance with a client. This feature saves time since we used to slack a team member and have them find their email. Now we can tell them to look at their Hiver notifications, and they see the email right away.
Recommendations to others considering the product:
Set up the auto-assign feature based on which emails you can assign to team members. This feature will save a lot of time.
Great for Team Communication
What do you like best about the product?
Hiver works excellent for our small team. It allows us to share and organize emails that have been getting lost for years. We were printing out and filing emails on paper before! The tagging and comments section is especially useful when trying to manage orders across multiple clients and vendors.
What do you dislike about the product?
I occasionally have isues searching the Hiver notes. When I use the search bar on Gmail it will sometimes show the "search notes" option and sometimes not. I have to refresh several times to get the option. Searching with the "notes:" prefix does not always work.
What problems is the product solving and how is that benefiting you?
With Hiver, we no longer lose important emails. We are able to quickly and efficiently answer inquiries because our whole team has access to them. It has also helped us strive towards being more paperless.
Hiver helps
What do you like best about the product?
Hiver reaches its target and business target to bring collaboration and organization to your platform and communications.
What do you dislike about the product?
I can not think of anything that this account lacks. Very happy with what it does and how it fits in the organisation and line of work
What problems is the product solving and how is that benefiting you?
Easier to collaborate with teammates and all parties that are involved with a particular job
Recommendations to others considering the product:
Get it asap
Fantastic!
What do you like best about the product?
I like that Hiver gives our team the ability to easily collaborate on communications from customers without having to pass around emails or have people all login to one account.
What do you dislike about the product?
I wish there were easier ways to do bulk actions with past emails.
What problems is the product solving and how is that benefiting you?
Hiver gives the whole team oversight on incoming communications with customers and lets the team know who is working on it and where things are at.
Easy to Use & Stay Organized
What do you like best about the product?
The best feature I like about Hiver is that if you close the email out in Hiver, it will also close out in your primary inbox. Not many add-ons do that, so this is helpful and creates an efficient workflow. I also appreciate the tags you can create, along with a color selection which I use to label each client. This feature helps quickly identify the recipients.
What do you dislike about the product?
Not dislikes, but more like suggestions are (1) status like "Waiting on Response" would co-exist and it would not count against a user for not closing out the email yet within the SLA (2) improve the mobile app to be more user friendly. It is a great idea, and I'd like to use the feature more often (3). It'd be great to see my stats (maybe a quick glance feature) as a push incentive to do better and be on top of my game.
What problems is the product solving and how is that benefiting you?
Hiver makes it easy to keep track of what items are still pending; therefore, it is easier to follow up later. Being able to assign some tasks to other members and leave notes on the side for their view has been a huge plus for me.
Hiver is an extremely valuable too for any business with an emphasis on teamwork.
What do you like best about the product?
I enjoy the fact that anyone in the office can step in to help someone out with their emails.
What do you dislike about the product?
I do not dislike any aspect of Hiver. Nothing is missing. Everything works properly. Nothing could be better.
What problems is the product solving and how is that benefiting you?
We have increased the efficiency of our teams. We have benefited financially.
No more duplicate work!
What do you like best about the product?
Clearing out our inboxes by having the inbound emails auto-assign has been a huge win for our team. Additionally, getting a pop up letting me know someone else already started replying to a thread eliminates double work.
What do you dislike about the product?
The notifications could be better. I don't need to be alerted that someone assigned an email to me, rather I'd prefer to have less noise with that and allow the notifications to focus on notes that I've been tagged in.
What problems is the product solving and how is that benefiting you?
We solved the problem of a cluttered inbox and perception of response times. With the analytics, we know exactly how we're performing as a team and where we can improve.
Excellent experience
What do you like best about the product?
The fact everything is integrated to achieve a great teamwork workflow is incredible. You have a lot of features and tools that will make things way easier when sharing emails, files, and more. If you're looking to integrate shared mailboxes, aliases, and different email addresses all in one, Hiver is the best option for you and your company.
What do you dislike about the product?
Pricing may be a bit high compared with other options, but we ended signing up anyway because the features you get through Hiver are not usually included in other apps.
What problems is the product solving and how is that benefiting you?
Having a lot of email addresses login details separated, and we're having all together and shared now.
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