Hiver
HiverReviews from AWS customer
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Great way to stay organized!
What do you like best about the product?
Hiver is a great tool to assign (and re-assign) tasks among colleagues, keep track of what everyone is working on, and organize the workload. I particularly love the chat feature, which helps discuss that specific email thread; personalized Tags help categorize the emails in a visible way to the entire team (and not just to yourself, like in regular Gmail). In my company, each client is handled collaboratively among colleagues, so Hiver is great is keeping track and avoiding missing important emails. A correct use of the 'Pending' button is also a great way to follow up on clients that did not reply.
What do you dislike about the product?
Not a dislike, but rather a suggestion: 1) Improve the shared draft. I'd love to receive a notification when a team member has shared a draft in a thread assigned to me. Also, when I pick up someone else's draft, I'd love for my signature to appear automatically (sometimes it happens, sometimes it doesn't). 2) I'd love a 'return to Inbox' feature similar to Boomerang. This would help me greatly to keep track of payment deadlines.
What problems is the product solving and how is that benefiting you?
The most crucial problem that Hiver solved is: avoid missing emails! Since my colleagues and I work collaboratively on all emails, Hiver helps us re-assigning tasks among us, and it's a great tool to manage the workload. Before Hiver, my team used Trello, which was now entirely dismissed. Thanks to Hiver, I haven't missed any important emails in months (I work for a company with a high volume of emails coming in).
It made easier to track all the emails that we handle everyday.
What do you like best about the product?
The most helpful is creating categories for the emails that we receive. It is easier for us to track the emails.
What do you dislike about the product?
The only thing I dislike is when there are times that I accidentally close some emails, and I have a hard time finding them again.
What problems is the product solving and how is that benefiting you?
We have benefited from organized email. New emails are not being mixed with older emails.
Recommendations to others considering the product:
They should use hiver.
email management made easier
What do you like best about the product?
I like how easy-to-use the UI is in handling emails from clients as well as communicating with our team members. I also love how approachable and friendly the hiver support team is when we have inquiries or concerns. We will surely recommend it to others!
What do you dislike about the product?
none so far - everything seems to be okay. Everything works smoothly. No dislikes or other concerns as of the moment.
What problems is the product solving and how is that benefiting you?
My team and I can communicate effectively and efficiently in handling various emails from our clients due to Hiver. Our overall performance and productivity as a team have increased.
Great email tool for small teams
What do you like best about the product?
Hiver brings clarity to inbox management, especially in cases where there might be many stakeholders in the same team who need to see and respond to a particular message.
What do you dislike about the product?
There is little to dislike - the system is simple and built into Gmail functionality. If I was looking for a more advanced tool, I might want a user interface that serves more unique needs, but for now, the simplicity delivers all I need.
What problems is the product solving and how is that benefiting you?
Coordinating external communication and customer support is much easier with Hiver. It has eliminated the need to ping colleagues on other channels to ensure they are on top of a conversation.
Hiver is the best Help Desk tool for Gmail, period.
What do you like best about the product?
Hiver allows us to use a Help Desk seamlessly in Gmail. Our users don't even know they are interacting with a help desk. It also is very easy to click one button and turn any email into a ticket that all agents can access. It was so much better than our old system which frequently duplicated tickets from multiple emails which never happens in Hiver.
What do you dislike about the product?
We'd love more customization around the status field to be available in the future.
What problems is the product solving and how is that benefiting you?
We use Hiver for an internal IT type help desk. It has been very useful to help monitor all the agents, and stay on top of our monthly reporting to our stakeholders.
Templates have also helped us respond quickly to common tickets.
Templates have also helped us respond quickly to common tickets.
Very simple to use
What do you like best about the product?
It is very intuitive and easy to use compared to other ticketing systems
What do you dislike about the product?
that you cannot really separate the email search when using it with Gmail.
What problems is the product solving and how is that benefiting you?
We can organize the type of tickets in our shared inbox.
The tool I needed to become more efficient and organized in my work
What do you like best about the product?
My inbox is very busy and most of my team's emails filter through my inbox, Hiver has given me the tools to manage this efficiently and be able to organize my work. I love the assigning feature where our members each have their list of tasks to do from the incoming emails, the notes and labels features, the draft templates, and the shared draft feature. The support team is also very helpful and readily available any time of the day.
What do you dislike about the product?
Nothing much I can think of, to be honest. I am very happy with the product. Perhaps a good suggestion would be to add a boomerang feature where we could set reminders on pending items. But overall I am very satisfied with the product and service.
What problems is the product solving and how is that benefiting you?
Which team member is working on what, organizes the pending email I still have, time-saving with the template and shared draft feature, less internal emails between team members thanks to notes.
Great customer service
What do you like best about the product?
Great customer service and onboarding process. We have a team of 3 and Hiver is great for us.
What do you dislike about the product?
Not sure. The experience has been pretty good
What problems is the product solving and how is that benefiting you?
Customer service communication issue
Recommendations to others considering the product:
Great for small businesses
Easy to use for customer support
What do you like best about the product?
Simple interface, easy to communicate with team members, templates make responding quick and easy.
What do you dislike about the product?
So far, nothing. Everything is working well for our team.
What problems is the product solving and how is that benefiting you?
Hiver allows us to access our Customer Support emails quickly and efficiently.
Recommendations to others considering the product:
Simple, easy to use and cost-effective option for customer support.
Hiver is the best!
What do you like best about the product?
I loved how easy it was to learn and use. The way it organized the company emails and if you needed to search for something you could do so without a problem.
What do you dislike about the product?
There was absolutely nothing that I didn't like about it. I've worked for a few company's, and I would have wanted them to have used Hiver.
What problems is the product solving and how is that benefiting you?
Our company works as a team. Hiver helped distribute tickets evenly. It helped keep track of all conversations with our customers and if we needed to go back for reference it was there.
Recommendations to others considering the product:
Hiver is the best super easy to use.
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