Hiver
HiverReviews from AWS customer
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An effective way to unify workgroups, improve information flow and provide better support
What do you like best about the product?
Hiver has amazing qualities for all work teams and brings a lot to problem solving and communication with customers. Its use as a ticket manager is extremely good and effective, it has worked well in my organization, plus the fact that work teams can set up a shared email inbox keeps the group in better sync, much less information is overlooked and improves response times; I love that Hiver can help us with all of this.
What do you dislike about the product?
Hiver may become the least suitable for smaller companies due to its high cost, on the other hand, I would be happier if they upgraded the user interface.
What problems is the product solving and how is that benefiting you?
By implementing Hiver, we have made a platform suitable for all workgroups and departments in the organization. It has been an effective weapon in improving the quality of our internal and external support and optimizing the response times of support and assistance tickets in an amazing way. Likewise, nothing is now overlooked in email, the tagging feature is very useful and has allowed us to take collaboration to another level.
Recommendations to others considering the product:
If you need to synchronize workgroups and make sure that everyone receives the same information, tickets, etc. in the same email avoiding mass forwarding, Hiver is what you are looking for; without further ado, recommended.
A shared inbox to cover various aspects of our business efficiently
What do you like best about the product?
Hiver is one of the work tools I use daily and also one of my favorites; it is a great relief for my work team and for everyone in my organization, in general, to be able to stop forwarding emails and share them directly through the same platform. Hiver is very intuitive, so we have adopted it quite quickly. It has allowed everything to be more organized when managing support tickets, tasks, customer data in the team from email. Customer service is excellent, always attentive and responsive.
What do you dislike about the product?
The only drawback I have seen in Hiver is its price; it is pretty expensive and becomes unaffordable for smaller organizations; other than that, I find nothing to dislike.
What problems is the product solving and how is that benefiting you?
Using Hiver and being able to have a shared inbox has helped us to cover multiple aspects of the organization through email; not only do we share messages without the need for mass forwarding, but we can also share tasks, product and customer data, support tickets, and much more in real-time.
Recommendations to others considering the product:
Hiver is a handy collaborative tool to manage various aspects of your business from a shared inbox, so you can say goodbye to mass email use and forwarding and start sharing and flowing information in a more efficient and organized way.
Really simple solution for shared inboxes!
What do you like best about the product?
Hiver is simple & easy to use, customer support is also outstanding.
What do you dislike about the product?
My only dislike is I'm not sure we are using the software to it's full potential.
What problems is the product solving and how is that benefiting you?
We were having tremendous issues managing shared inboxes, emails were being open and not actioned, and pre-hiver it was difficult to go through the inbox and see what my team members hadn't responded to. We were losing great leads because things were getting lost.
A good platform for those with multiple persons working within one email, I.e Customer service
What do you like best about the product?
The availability to assign emails. There have been times when multiple people need involvement on an issue, where this platform shines. The ability to work together in one email platform.
What do you dislike about the product?
I was disappointed in the customiization of the platform at first, it took several meetings to get it set up sufficient to the use we needed. But once it was finally set up to the specifications required. It worked great.
What problems is the product solving and how is that benefiting you?
They are being able to have multiple workers involved in a correspondence. So that various emails back and forth are not required. It has made it easy to correspond.
Recommendations to others considering the product:
Get it set up the way you need it, in the beginning, to avoid multiple calls to the help desk.
This has helped our company so much!
What do you like best about the product?
I am assigning emails to the correct person and holding them accountable.
What do you dislike about the product?
There is nothing that I dislike about Hiver.
What problems is the product solving and how is that benefiting you?
We are making sure that all emails get a response. We have quicker response times!
Extremely helpful for task management across a team
What do you like best about the product?
Reduces duplication of work or even just reading emails across team members by assigning each email to only one person.
What do you dislike about the product?
There are a few quirks that take some time to get used to, it also causes a slight slowdown in Gmail but overall it does run smoothly without errors.
What problems is the product solving and how is that benefiting you?
We've saved time, especially at the management level. We are also less likely to miss a client or vendor email and let something go unanswered or unresolved.
Hiver is a great way to organize emails for our company
What do you like best about the product?
Hiver helps manage emails for our team and helps productivity.
What do you dislike about the product?
So far I have no complaints about Hiver.
What problems is the product solving and how is that benefiting you?
Responding to all emails has been solved. There are no missed emails.
Great way to organize!
What do you like best about the product?
It's incredibly helpful to assign tickets to appropriate team members. We also love that we can move emails between different teams inboxes -- so much faster and easier than forwarding!
What do you dislike about the product?
The analytics could be a little bit better.
What problems is the product solving and how is that benefiting you?
We never have to worry about missing important information because of the ability to search all historical data/communications, despite who handled the interaction!
Hiver is a great tool to use for any company or business.
What do you like best about the product?
being able to assign items.
Letting me know when things have been assigned to me.
Letting me know when things have been assigned to me.
What do you dislike about the product?
when hiver re-opens the status to to open- everytime they reply back with a simple thank you comment.
I have to go back and re-close the status of the email.
I have to go back and re-close the status of the email.
What problems is the product solving and how is that benefiting you?
All benefits are great.
Excellent tool to help you stay organised.
What do you like best about the product?
Hiver is so easy to use. The presentation is clear, simple and easy to navigate.
What do you dislike about the product?
Sometimes it can take a while to load (no more than about 5-10 seconds) and requires an occasional refresh to ensure the addon is active.
What problems is the product solving and how is that benefiting you?
Organisation and general forgetfulness. Hiver is great at reminding me of emails that I have neglected.
Recommendations to others considering the product:
It's a great tool if you are using a shared inbox. Easy to assign emails and organise tasks.
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