Hiver
HiverReviews from AWS customer
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User-Friendly and gets the job done!
What do you like best about the product?
Hiver allows smooth communication and successful teamwork. Hiver makes problem-solving easy!
What do you dislike about the product?
I haven't experienced any downsides of using Hiver.
What problems is the product solving and how is that benefiting you?
My company uses Hiver for customer service issues and allows all involved to easily communicate and track where each issue is in the process of getting solved.
Great for program emails
What do you like best about the product?
We have multiple emails set up for our organizations programs. It's wonderful that we can assign the email to a unique person within the department. I also love that it keeps all my shared in one place so I can see what's assigned to me.
What do you dislike about the product?
I don't get the alerts on my phone like I do with my regular Gmail account. I probably could research the setting to fix that. Otherwise everything is great with the program.
What problems is the product solving and how is that benefiting you?
We have multiple people working on each program so it's wonderful when you don't have to manual forward emails. You just assign them to people. You can also leave notes about why you're assigning them.
Great product
What do you like best about the product?
Easy to use - allows my whole team to cover emails easily and monitor efficiency
What do you dislike about the product?
Nothing - works really well. Would like customisable stages perhaps
What problems is the product solving and how is that benefiting you?
Allowing a shared visible inbox solution
A team essential
What do you like best about the product?
Hiver allows us to work more collaboratively as a team and helps with cover - its great to be connected via Hiver
What do you dislike about the product?
There was a learning curve when setting Hiver up but overall its been a great addition.
What problems is the product solving and how is that benefiting you?
The shared inbox is essential for team cover and open communication.
Useful tool with occasional bugs.
What do you like best about the product?
Super easy implementation to turn your inbox into a real support ticketing system. Works like a charm and I love the ability to create templates for common tickets.
What do you dislike about the product?
We've had it crash a few times which just requires a simple page refresh to fix so not a bit problem.
I'd love it if it worked on Mobile too for working on the go.
I'd love it if it worked on Mobile too for working on the go.
What problems is the product solving and how is that benefiting you?
Means my team and I can easily see all information related to a ticket in one place and makes it very easy to find everything that's currently on my plate/
An amazing and helpful tool !
What do you like best about the product?
Hiver has enabled us to efficiently oversee communication within our remote team! Our search for a tool to create a shared inbox within our Gmail accounts brought us to Hiver, and it has admirably met all requirements so far. We rely on it daily!
What do you dislike about the product?
Nothing to report here - very happy with the tool and Hiver's support ! Our team uses the basic plan so I can't report on the advanced ones.
What problems is the product solving and how is that benefiting you?
Hiver significantly enhances productivity by enabling us to distribute requests evenly among the team. It's especially beneficial for customers who can reach out to one email and promptly receive assistance from any of our available team members. The notes section is also a favorite, aiding in keeping our team well-informed about various tickets!
Makes working with a team and sharing information simple and efficient
What do you like best about the product?
I like the ability to assign mails to team members and have the notes section attached to each mail.
What do you dislike about the product?
It would be nice to either have multiple people assigned to an email or to be able ot remove myself from notifications when I'm no longer assigned.
What problems is the product solving and how is that benefiting you?
How to share information among team members without losing track of emails.
Effecient extension
What do you like best about the product?
The mailbox organization, the emails are well distributed
What do you dislike about the product?
We can't open the attached eml files, needed to be opened in native gmail
What problems is the product solving and how is that benefiting you?
Assigning the emails to the correct receipient
Exactly the product I've been searching for!
What do you like best about the product?
My customer success team needs to ticket, tag and assign emails all the time and no other Gmail plugin was nearly as effective in this regard as Hiver.
What do you dislike about the product?
I'd like to be able to customize a bit more, specifically for automatic responses. But nothing major.
What problems is the product solving and how is that benefiting you?
Can stay way more organized with my team and know who is dealing with what thread. As the team lead, it also gives me access to see other ongoing threads from my teammates.
Easy to use and more organization for team work
What do you like best about the product?
I like the organization of it including the ability to add tags and notes to emails allowing for other colleagues to see information easily.
What do you dislike about the product?
I think it can sometimes be a little sllow, but very rare
What problems is the product solving and how is that benefiting you?
sorting emails into queues
adding relevant tags
providing email templates.
adding relevant tags
providing email templates.
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