Hiver
HiverReviews from AWS customer
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A tool designed to simplify communication with your customers
What do you like best about the product?
Hiver is a help desk solution that integrates with Google Workspace and Gmail, making it familiar and easy to learn, especially for those already using Google Workspace.
+ Collision Detection to prevent multiple responses to the same email.
+ Shared Inboxes for centralized email management.
+ Automated Workflows to boost productivity.
+ User-friendly design.
+ Great customer service.
+ Collision Detection to prevent multiple responses to the same email.
+ Shared Inboxes for centralized email management.
+ Automated Workflows to boost productivity.
+ User-friendly design.
+ Great customer service.
What do you dislike about the product?
Regarding pricing, Hiver's Lite plan starts at $15 per user per month when billed annually, but it does not include all features, which can be a significant limitation. The higher-tier plans are disproportionately more expensive compared to the features they offer, which can be a particular issue for small and medium-sized businesses (SMBs). For these businesses, the costs associated with using Hiver may prove too high, potentially limiting their ability to fully leverage the tool's capabilities. But I still think it's worth it!
What problems is the product solving and how is that benefiting you?
Hiver helps us manage customer communications.
Hiver has been a lifesaver!
What do you like best about the product?
Hiver has made organization for our law firm so easy. Before Hiver, we were constantly struggling with making sure that everyone was on the same page, as far as communicating with clients goes. It is easy to keep everyone updated, communication clear, and streamline our processes! Hiver is very simple to use, which makes things move even smoother.
What do you dislike about the product?
The only issue we have with Hiver is when it stops working and won't add emails to Hiver. Although this doesn't happen very often, it causes issues for us.
What problems is the product solving and how is that benefiting you?
The communication issues that come with having dozens of clients. Hiver has effectively eliminated our previous issues with communciation.
Streamlining Gmail Like Never Before - A Hiver Review
What do you like best about the product?
Hiver has revolutionized the way I manage my Gmail inbox, and I couldn't be more impressed. The standout feature for me is the seamless collaboration it enables within Gmail. Shared inboxes and the ability to assign emails to team members have transformed our communication workflow. It's incredibly easy to track who is handling what, ensuring that nothing falls through the cracks.
The snooze feature is another game-changer. With a single click, I can temporarily remove an email from my inbox and have it return at a time of my choosing. This has significantly improved my productivity by helping me prioritize tasks effectively.
The shared notes and tags feature is a brilliant addition, making it effortless to leave comments and provide context within the email thread. It's like having a built-in communication platform right within Gmail, enhancing collaboration without the need for external tools.
The real-time activity feed is the icing on the cake. Being able to see who's viewing or responding to an email in real-time fosters a sense of transparency and accountability among team members.
Hiver's user interface is intuitive and user-friendly, requiring minimal training for the team to get up and running. The responsiveness of the customer support team is commendable, with quick and helpful responses whenever we've had inquiries or issues.
The snooze feature is another game-changer. With a single click, I can temporarily remove an email from my inbox and have it return at a time of my choosing. This has significantly improved my productivity by helping me prioritize tasks effectively.
The shared notes and tags feature is a brilliant addition, making it effortless to leave comments and provide context within the email thread. It's like having a built-in communication platform right within Gmail, enhancing collaboration without the need for external tools.
The real-time activity feed is the icing on the cake. Being able to see who's viewing or responding to an email in real-time fosters a sense of transparency and accountability among team members.
Hiver's user interface is intuitive and user-friendly, requiring minimal training for the team to get up and running. The responsiveness of the customer support team is commendable, with quick and helpful responses whenever we've had inquiries or issues.
What do you dislike about the product?
While Hiver is an excellent tool, there are a few areas where it could see improvement. The mobile app, while functional, lacks some of the features available on the desktop version. Enhancing the mobile experience would be a significant benefit for users who need to manage their emails on the go.
Additionally, while the pricing is reasonable for the value provided, it might be a consideration for smaller teams or individuals. Offering more flexible pricing plans or a free tier for basic functionalities could make Hiver more accessible to a wider audience.
Despite these minor drawbacks, Hiver remains an indispensable tool for optimizing Gmail for collaborative work environments. The positives far outweigh the negatives, making it an essential asset for any team relying on Gmail for their communication needs.
Additionally, while the pricing is reasonable for the value provided, it might be a consideration for smaller teams or individuals. Offering more flexible pricing plans or a free tier for basic functionalities could make Hiver more accessible to a wider audience.
Despite these minor drawbacks, Hiver remains an indispensable tool for optimizing Gmail for collaborative work environments. The positives far outweigh the negatives, making it an essential asset for any team relying on Gmail for their communication needs.
What problems is the product solving and how is that benefiting you?
Hiver addresses these challenges by providing a collaborative, transparent, and efficient platform for managing emails within Gmail. The benefits include improved teamwork, enhanced communication, and increased productivity in handling email-related tasks.
Improvement acomplished
What do you like best about the product?
It has helped a lot to direct specific tasks to the right people, saving a lot of time and preventing mistakes
What do you dislike about the product?
Nothing specific, maybe only that the notification of assigned emails won't go away if you open it directly from the inbox and not from the Hiver Notifications
What problems is the product solving and how is that benefiting you?
Directing emails to the correct people, resulting in more efficient work flows
Perfect tool for productivity and Workflow administrator
What do you like best about the product?
It provides individuality without losing visibility.
What do you dislike about the product?
It might be a challenge to get used to using the tool sometimes it takes a few minutes to be connected correctly.
What problems is the product solving and how is that benefiting you?
Accountability for tasks on the team an productivity
Team Collaboration and Organization
What do you like best about the product?
It allows our team members to collaborate easily and quickly within a single space versus forwarding emails, etc. It has improved the overall lifecycle time of our customer interactions. We use Hiver daily and it was an extremely easy solution to switch over to. Hiver's support has been invaluable and so helpful.
What do you dislike about the product?
We have some team members who do not utilize Hiver but still access the email inboxes. Hiver does not communicate with Gmail to archive emails that we have responded to already within Hiver so the regular Gmail inboxes look messy and as if no one is actually taking care of the emails at first glance.
What problems is the product solving and how is that benefiting you?
We previously had multiple email inboxes that we accessed as well as multiple team members who accessed them. This has allowed us more transparency in our communication, an easier support experience for customers, and also a much easier experience for us instead of having to forward emails all the time, etc.
One of the best Gmail add-ons ever
What do you like best about the product?
It's very helpful for daily tasks.Simple.
What do you dislike about the product?
I appreciate all features and the way it works.
What problems is the product solving and how is that benefiting you?
Help Desk tasks for many company areas.
Simple, Effective, Great support
What do you like best about the product?
Simplicity. After using Zendesk Zoho and Freshdesk, I undertood our business needs were a lot "smaller" than most of these desk platforms offer. For a small team like ours Hiver was exactly the solution we needed: stay in gmail and have access to shared inbox with the same logic: ticket status, notes, and analytics.
Plus, connecting Chats Whatsapp and email in one place for 39$ per user, noto only a lot cheaper than the competitors but also way easier. Highlight to their 24hours chat support, that was probably the most important thing. Crazy that you "need support to provide support", anytime I need anything from Hiver team, 2 clicks and I'm on a chat with them. I was tired of waiting for days, any answer from Zoho team.
Plus, connecting Chats Whatsapp and email in one place for 39$ per user, noto only a lot cheaper than the competitors but also way easier. Highlight to their 24hours chat support, that was probably the most important thing. Crazy that you "need support to provide support", anytime I need anything from Hiver team, 2 clicks and I'm on a chat with them. I was tired of waiting for days, any answer from Zoho team.
What do you dislike about the product?
Nothing reveltant to dislike, and most important: Hiver Support was always available and being flexible to solve my needs.
What problems is the product solving and how is that benefiting you?
Sharing our support inbox with our small team. Connecting Email + Whatsapp + Web Chat in one place
Hiver is great for sharing important information/emails
What do you like best about the product?
The fact that is not necessary to CC everyone you need to have access to an email information, just having it at a shared inbox and have that person as an user of the box is enough.
Notes are pretty cool, that way the team can let other team members important info without sending emails
Notes are pretty cool, that way the team can let other team members important info without sending emails
What do you dislike about the product?
Not exactly dislike, but Automations are a braintest
What problems is the product solving and how is that benefiting you?
Sharing emails with the team without going back and forth.
This reduces effort and improves my time usage.
This reduces effort and improves my time usage.
Easy to Use But you need the right License
What do you like best about the product?
There are a lot of great features, including the automations, round-robin assignments, approval workflows, knowledge base, and more. However, many of these are locked behind the highest license level.
What do you dislike about the product?
The reporting is hard to understand or they don't take enough time during onboarding to help you understand what you want to track and guide you how to get it. Also, any custom reports are locked until you get the highest license.
What problems is the product solving and how is that benefiting you?
It's helping things not get lost in a shared inbox. Being able to quickly see what is still unworked has been amazing.
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