Hiver
HiverReviews from AWS customer
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Organizing your workspace x10!
What do you like best about the product?
I like the fact that we can not only track trends in our clients concerns/feedbakx, but also monitor the metrics behind our inbox. We can see how often we are closing emails in a specific tag bucket and utilize this information to better assist our clients needs.
What do you dislike about the product?
I'm not sure it is a dislike but I am still getting used to the reminder notifications that are set on Hiver for when an email doesn't get responded to.
What problems is the product solving and how is that benefiting you?
Allowing us to track trends/issues/patterns across all of our clients and stay organized and timely with our responses.
Super helpfull
What do you like best about the product?
User friendly - usefull options - customization
What do you dislike about the product?
Not sinking with G mail accordingly and it has delay / count discrepency in diffirent inbox
What problems is the product solving and how is that benefiting you?
We had issue to find a good paltform for our email managment and customer service operation which hiver is playing a big part in it
Great tool for collaboration
What do you like best about the product?
Being able to share templates with a group of people and being able to access emails that other people have sent so when someone is out of office, I can respond to their emails.
What do you dislike about the product?
When I filter for sent emails, it's really challenging to only find the emails I sent instead of all of the emails everyone else sent too.
What problems is the product solving and how is that benefiting you?
We have a shared inbox so when customers email that email address, we all can see the responses. This is really beneficial so that we all can manage the inbox and it doesn't just fall on one person. We can also see the emails everyone in the account has sent so when they are out of office, we can respond to threads they've started
Reduction of applicant response time reduction SLA
What do you like best about the product?
As a recruitment team, it helps us:
1. Have a central view of all candidate communication coming our way.
2. Use allocation roles to allocate the emails to right recruiters
3. In case a wrong recruiter is assigned, it's super easy to re-allocate the communication to the right recruiter.
4. Even if an email communication has not come to the primary email, it's super easy to put it on hiver (make it a central email for the team) and hence allocate to the right candidate.
1. Have a central view of all candidate communication coming our way.
2. Use allocation roles to allocate the emails to right recruiters
3. In case a wrong recruiter is assigned, it's super easy to re-allocate the communication to the right recruiter.
4. Even if an email communication has not come to the primary email, it's super easy to put it on hiver (make it a central email for the team) and hence allocate to the right candidate.
What do you dislike about the product?
Nothing as such that I dislike as yet, so far so good.
What problems is the product solving and how is that benefiting you?
Shared in the earlier question on page 1
Great Team Connection Tool
What do you like best about the product?
Easy to remain connected with team and complete the work within deadlines
What do you dislike about the product?
Could not find any dislike. Very easy to use.
What problems is the product solving and how is that benefiting you?
Help is email management within the team.
Excellent Business Tool
What do you like best about the product?
The fact that I can easily transfer emails to my team with just a click of the mouse is amazing. I also took a minute to create some automation rules that have been life savers. Emails that I do not need to see are automatically assigned to my team. It has saved me so much time! HIver is a very user friendly tool that has worked seamlessly with gmail.
What do you dislike about the product?
I cannot figure out the collision detection I guess because my team and I are constantly replying to the same emails. A lot of the times you do not see their reply until after I have also already emailed.
What problems is the product solving and how is that benefiting you?
I am an Account Director and I have all emails come to me but I can easily assign those to my team when needed. I have also automated certain emails to go directly to my team. This has saved me so much time!
Easier way of managing google groups for customer support
What do you like best about the product?
saves time, makes incoming requests less likely to be missed
What do you dislike about the product?
The pricing is a little on the high side considering it is replacing a free way of just using google groups prior.
What problems is the product solving and how is that benefiting you?
It's helping to track and assign incoming emails to our customer service team helping make sure nothing is missed.
Great ticketing software
What do you like best about the product?
Efficient, Clean, and highly-customizable with great integrations.
What do you dislike about the product?
There isn't anything to complain about. Keep up the great work.
What problems is the product solving and how is that benefiting you?
Helping internal ticketing system to timestamp responses to internal requests.
No need to leave Gmail for serving your customers
What do you like best about the product?
Using Gmail as our main support contact, having a tool that works ON Gmail is great. There is no need to move from tool to tool.
What do you dislike about the product?
It still lacks features and integrations, but little by little they are releasing them.
What problems is the product solving and how is that benefiting you?
Allowing our Support team to share an inbox and take ownership of cases. The main benefit is that it lives in Gmail.
Hiver has completey changed our day to day operations at work
What do you like best about the product?
Hiver has seriously rocked our work world! Before this game-changer came along, our daily grind was a tangled mess of scattered emails and missed messages. But now, thanks to Hiver seamlessly sliding into our Gmail, our team is on a whole new level of awesome collaboration. Implementation is easy with a support rep. Inegration can be easy or very tedious depending on the company and expectations of communication. We use it daily and have connected it to our phones. I am happy that Gmail and Hiver work together because having it on one system makes it so much easier instea of having multiple softwares to go to. Shared inboxes make sure we're all in the loop, assigning emails is a breeze, and tackling client inquiries is like a walk in the park. The shared notes and tags keep our projects on point, cutting down on the crazy back-and-forth. Oh and the customer support is 24/7, not 24/5 like some other software companies. Bottom line: Hiver has turned our work chaos into a well-oiled machine. If you want to up your team's game, Hiver's where it's at!
What do you dislike about the product?
I have only positive things to say about hiver!
What problems is the product solving and how is that benefiting you?
The business used outlook desktop and forms from the website would be emailed to one person in the office for sales, tech, warranty. There was not a team of representatives that would see the emails and assign themselves to them. Now Hiver has completely changed the process for us and we are able to all communicate to customers and be able to see them on one platform while being able to access our inbox at the same time.
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