Hiver
HiverReviews from AWS customer
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Best helpdesk system to integrate to Gsuite!
What do you like best about the product?
is so amazing to be able to do it all within your regular email. Love love Hiver!!!
What do you dislike about the product?
the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.
What problems is the product solving and how is that benefiting you?
customer support
Review
What do you like best about the product?
I like the email templates, and being able to reassign emails to colleagues. The support staff are also quick to respond to issues.
What do you dislike about the product?
I had a few issues where the templates disappeared, but this has since been resolved
What problems is the product solving and how is that benefiting you?
When colleagues are out of the office, its been helpful to reassign their work.
Hiver has been a big help for us.
What do you like best about the product?
Sharing email "Labels" and Inboxes in GMail is intuitive and exactly how we want to operate our business.
What do you dislike about the product?
We switched to Hiver from ZenDesk because we wanted something lightweight and cost effective for our small team. Hiver's pricing increases have made us consider going back to ZenDesk or shopping for an alternative.
What problems is the product solving and how is that benefiting you?
Customer support. It is easy to get team members using Hiver without a lot of training.
Great Email Organization Tool
What do you like best about the product?
Hiver makes sharing & organizing shared mailboxes easy! I love that I can easily assign myself or my colleagues to an email. I can track the status of emails using labels. I can easily sort my inbox for emails that need follow-up.
What do you dislike about the product?
Once an email has been assigned a shared Hiver label, there's no way to go back & remove that email from my coworkers' email.
What problems is the product solving and how is that benefiting you?
- Email organization
- Support desk process improvement
- Delegation of support work/emails
- Support desk process improvement
- Delegation of support work/emails
Recommendations to others considering the product:
Definitely give it a try! Implement a standard operating process for your department/company.
Hiver for better visibility with team emails
What do you like best about the product?
Really love being able to share drafts with team-mates and tagging them to certain email to have them respond or to ask a quick question.
What do you dislike about the product?
Sometimes emails that are starred and important don't make it into my inbox and land in the big group box
What problems is the product solving and how is that benefiting you?
Smoother communication, more visibility, great for solving communication collaboration chalenges.
Recommendations to others considering the product:
A good solution for teams trying to get more collaborative with their email correspondences.
Great, but unknown
What do you like best about the product?
I like the templates that I can quickly reuse and the assignment feature.
What do you dislike about the product?
I'm not well versed on all the functionalities of Hiver - and I don't feel like my colleagues are either.
What problems is the product solving and how is that benefiting you?
Light project management, lots of quality assurance issues (such as templates and standardization of certain repeatable actions)
Awesome Shared-email Account tool
What do you like best about the product?
The fact that no matter whom the task has been assigned to, I still can stay in the loop by doing a simple search in the shared email account
What do you dislike about the product?
the constantly reopening of closed emails when a new user is added to the shared email account.
What problems is the product solving and how is that benefiting you?
Keeping track of tasks and making sure response time is within expected organizational guidelines; being able to back-up or follow-up on tasks when a co-worker is out of the office without missing on past email conversations
User friendly and helpful
What do you like best about the product?
The transparency of the system - it is easy to use and user friendly.
What do you dislike about the product?
The pop ups can be a bit annoying as the attempt to click into it just takes you to a notes bar nothing more.
What problems is the product solving and how is that benefiting you?
Easy to communicate with the whole team
Finally a way of dealing with feedback efficiently
What do you like best about the product?
User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!
What do you dislike about the product?
I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.
What problems is the product solving and how is that benefiting you?
We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.
Simplistic
What do you like best about the product?
I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.
What do you dislike about the product?
That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)
What problems is the product solving and how is that benefiting you?
Much quicker with assigning emails.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
Recommendations to others considering the product:
Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.
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