Hiver
HiverReviews from AWS customer
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Great way to organize your inbox.
What do you like best about the product?
Assigning task to other staff that share the same Hiver box, and sharing templates for our responses.
What do you dislike about the product?
It's difficult to keep track of emails once its assigned to someone else.
What problems is the product solving and how is that benefiting you?
Shared inbox gets the work done faster and allows team to better communicate.
Very good app to keep all your company inboxes organized
What do you like best about the product?
How easy the whole app is to use, and how fast you can learn to work with it
What do you dislike about the product?
They're always having issues with updates, fixing things, sometimes that makes us re-check every single label to be sure that everything was sync correctly
What problems is the product solving and how is that benefiting you?
Re-sending / forwarding emails to every single user who needs to know about certain information
Recommendations to others considering the product:
Try to create the main email account, where you receive ALL your company communication, and then you can just spread the needed emails with labels to all your users, that way, you can keep track of all the emails, and you don't need to worry about losing any client/contact. There's a huge amount of ways to configure this for your company, and you can adapt it for any needs you have.
Hiver Improving Efficiencies but lacking in notifcations
What do you like best about the product?
I love how Hiver is able to drop emails within one inbox and our team is able to assign it internally. Our accounting department has very diverse duties and it helps for us to split the tasks internally instead of having our clients figure out who to contact.
What do you dislike about the product?
The notifications settings are below average. There have been times where notifications are marked as not read, when I know for a fact that they have. All individuals in my department have experienced this as well. Some of the notifications are from emails from weeks ago that have already been labeled as "closed." I am not sure if the integration with gmail is to blame. I use slack in order to keep track of what tasks have been completed or not.
What problems is the product solving and how is that benefiting you?
-East to communicate with other individuals or departments on the side bar. We don't always have time to walk to a coworker individually and explain what needs to be done with every email. If there is any confusion it's nice to have discussions on the Hiver thread and leave behind next steps.
-Delegating tasks within departments without constantly forwarding emails and losing attachments.
-Delegating tasks within departments without constantly forwarding emails and losing attachments.
Recommendations to others considering the product:
If you're constantly forwarding emails between individuals in your department, hiver is the way to go.
Would definitely recommend
What do you like best about the product?
Quick response on problems. Has completely changed the way we deal with incoming emails.
What do you dislike about the product?
No compensation when software issues cause probs.
What problems is the product solving and how is that benefiting you?
Solved doubling up on email responses, easy communication.
Recommendations to others considering the product:
I would strongly recommend Hiver.
The best add-on for your Gmail account.
What do you like best about the product?
Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers.
What do you dislike about the product?
Something that gives me a certain fear when using heavier, is the confidentiality of the emails, I cannot be 100% sure, that this application access to my data, since I do not know what kind of security, they handle, and when installed from the Google playstore, it can be easy to manipulate it by a third party, I recommend having certain precautions when installing it, like a firewall and an antivirus, always updated, in case some kind of suspicion is detected in the use of it.
What problems is the product solving and how is that benefiting you?
I can use my gmail mail that I like so much, as any other type of business mail, giving additional tools to gmail, to have all the information about my contacts, better organized and distributed, I can include in these shared folders, not only the customers if not other support members, having a live view of all events, for all staff, who is interested, in different cases of support and sales, with specific people.
Increased Efficiency
What do you like best about the product?
Hiver allows our project teams to share info real-time, keeping messages organized by project, without overcrowding everyone’s inboxes.
What do you dislike about the product?
Minimum admin tools. It would be helpful to be more able to manage messages in shared labels from the admin panel.
What problems is the product solving and how is that benefiting you?
Increase efficiency by sharing real-time info between project teams
Average
What do you like best about the product?
Easy access and sharing of emails with coworkers
What do you dislike about the product?
Often issues of not syncing. Causes confusion with others.
What problems is the product solving and how is that benefiting you?
Sharing of workload with interoffice departments.
Great app
What do you like best about the product?
Tagging emails into sub hiver folders is useful
What do you dislike about the product?
Some bugs here and there such as tags not syncing
What problems is the product solving and how is that benefiting you?
Organization
Hiver Review
What do you like best about the product?
Hiver offers a unique and efficient way of sharing inboxes and assigning tasks that can help us optimize our internal and external communication.
What do you dislike about the product?
There are features we would like added. Not so much a dislike, as a knowledge that it will be even better soon.
What problems is the product solving and how is that benefiting you?
We have been able to move to a more efficient team structure within our organization. Having separated mailboxes for each team allows for more directed communication.
Recommendations to others considering the product:
The Hiver app has improved greatly less than a year that we've been working with it, and continues to get better and add functionality as they grow. Their support team is wonderful and responsive, and they are willing to adapt to our needs as well.
Hiver used in a team setting
What do you like best about the product?
Ability to send messages to other in the team, ability to assign emails to individuals. Warning message when another member of the team is responding to an email.
What do you dislike about the product?
The search function only searches within specific folders rathen than the whole inbox (even if emails have been closed).
What problems is the product solving and how is that benefiting you?
Shared working, quicker response to emails when a member of staff is away.
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