Hiver
HiverReviews from AWS customer
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Very useful product! Helps me keep organized
What do you like best about the product?
It sorts my incoming mails by tags, helping me keep organized as a CS member.
What do you dislike about the product?
Nothing negative to say :) But if I had to choose, I'd say the admin panel takes a bit of time to getting used to.
What problems is the product solving and how is that benefiting you?
It helps unify all my incoming mails to one single place, and it also auto-assigns the conversation to the correct team member, which is great
Super useful for shared labels!
What do you like best about the product?
Shared labels access, making it really easy to keep on top of multiple conversations across different teams
What do you dislike about the product?
Slight delays in emails popping up in inboxes (to be expected admittedly!)
What problems is the product solving and how is that benefiting you?
Allows our team to share labels seamlessly across various individuals and multiple labels
Hiver Review
What do you like best about the product?
The convenience of being able to assign emails.
What do you dislike about the product?
Sometimes can be glitchy, but usually is working normally.
What problems is the product solving and how is that benefiting you?
Solving the issue of unresponded emails and disorganized inbox.
Great for CX team!
What do you like best about the product?
I love that I get to assign emails on round robin without me having to manually look at them! It's easy for me to track emails, make sure we respond, and get insight into what emails are coming in.
What do you dislike about the product?
Some limitation on assigning emails, but still much better than other platforms!!
What problems is the product solving and how is that benefiting you?
How we assign emails that come in that don't have a CSM, as well as when our CSMs are our of office!
Great solution
What do you like best about the product?
It has helped our team organize and assign requests.
What do you dislike about the product?
It doesn't have as many features are other softwares.
What problems is the product solving and how is that benefiting you?
Different team members with different responsibilities can assign and divvy up tasks as needed all from 1 central place where requests come in.
Hiver is really helping the team's management
What do you like best about the product?
Being able to auto-assign responses and new emails
What do you dislike about the product?
Setting it up for new colleagues sometimes is not quite straightforward
What problems is the product solving and how is that benefiting you?
Team visibility and inbox cleanliness
hiver review
What do you like best about the product?
Super structured, smooth interface. Makes my work easier!
What do you dislike about the product?
Can sometimes have errors with the notifications
What problems is the product solving and how is that benefiting you?
Solves the need of constantly forwarding emails to eachother. Saves me lots of time
Love Hiver!
What do you like best about the product?
Hiver is super easy to use, helps streamlines processes, know who needs to take care of what and the current status. Customer support is amazing also. Plus the ease of integration. Amazing platform I would recommend to anyone.
What do you dislike about the product?
I don't dislike anything about Hiver! It's an amazing feature.
What problems is the product solving and how is that benefiting you?
Who needs to follow up on which email and what the current email status is
The best email management tool I've used
What do you like best about the product?
Very easy to use and amazing customer support. Even with the free version, it works perfectly to manage
What do you dislike about the product?
It does take a little bit time to load when opening your inbox, but nothing significant
What problems is the product solving and how is that benefiting you?
It allows my entire team to efficiently manage a single email inbox with hundreds of emails daily
Hyper has really helped improve my organization.
What do you like best about the product?
I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person.
What do you dislike about the product?
Sometimes it mixes up too many emails and I can't separate the ones directly addressed to me.
What problems is the product solving and how is that benefiting you?
The tracking and preventing of losing emails and providing great customer service.
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