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Moveworks
The AI Assistant platform for your entire workforce to search and act across all business systems
Reviews (129)
reviewer2800146
Automation has transformed support workflows and focuses our team on complex service requests
Reviewed on Jun 20, 2026
Review provided by PeerSpot
What is our primary use case?
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that we created forms to be used in ServiceNow, and with the integration, it pulls those forms into Teams chat, allowing people to fill them out directly without needing to access ServiceNow.
How has it helped my organization?
Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help.
This reduction in service desk calls has effectively focused our team's workload on more significant issues that require direct assistance instead of general inquiries that Moveworks can handle.
Moveworks has delivered high return on investment, as many issues are resolved through Teams chat without needing calls, alleviating traffic on our ServiceNow instance.
What is most valuable?
Moveworks offers several best features, including Teams integration, inbuilt AI assistance, and easy integration with other platforms through plugins.
The feature I rely on the most is the conversational Paths in Moveworks, which allow us to interact with users by pulling details from them to create catalog item requests in ServiceNow.
Additionally, I am using Events in Moveworks for notifications about changes in request statuses, such as when new requests are opened, closed, or comments are made.
What needs improvement?
Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dynamic elements.
Regarding Moveworks's AI capabilities, I have not seen any breaches in security, which is positive, but regular audits should be conducted to ensure proper usage.
In terms of accuracy and reliability, I have found Moveworks to be reliable, scoring around eighty to ninety percent, but not one hundred percent, as artificial intelligence is not perfect.
For how long have I used the solution?
I have been using Moveworks for the last two years since we started in 2024.
What do I think about the stability of the solution?
Moveworks has been stable, with downtime occurring only two or three times in the last two years.
What do I think about the scalability of the solution?
Moveworks has handled increased usage well, demonstrating significant scalability.
How are customer service and support?
Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details.
Which solution did I use previously and why did I switch?
We had not used a different solution before Moveworks; it was our first one, although we considered others.
Which other solutions did I evaluate?
Moveworks was the only platform we were searching for, primarily because of its integration with ServiceNow.
Sandesh B.
Sounds Easy to Connect to External Systems
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
It sounded like it would be very easy to connect to external systems.
What do you dislike about the product?
The frontend and fulfiller functionalities sounded like two different products.
What problems is the product solving and how is that benefiting you?
My organization isn’t using Moveworks yet, and we still have a lot of questions about it.
Simon G.
Effortless Access and Seamless Integration
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
I appreciate Moveworks for making it easy for users to access our internal information. I really like the simplicity it offers for the end user. It integrates well with our intranet, which is a big plus.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Moveworks for employee self-service HR and IT. It makes it easy for users to access our internal information, offers simplicity for the end user, and integrates well with our intranet.
Joe D.
From chatbot to automation
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Integration to Workday and other ERPs save time and improve the experience of employees and managers
What do you dislike about the product?
No ability to call MCP servers yet. Coming soon we hope...
What problems is the product solving and how is that benefiting you?
We use MoveWorks to deflect cases before they happen
Dylan M.
Moveworks - The Front Door to your ecosystem
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Moveworks helps to streamline your entire organization in one place. They bring knowledge, workflows, and management under one umbrella.
What do you dislike about the product?
There's still room for further cohesion in the platform
What problems is the product solving and how is that benefiting you?
Solving low-level employee needs and eliminating the burden on our service desk
Abhishek e.
Move works
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The ui and ease of use. Its looking better compared to va
What do you dislike about the product?
That we have to seperately setup and not likenava
What problems is the product solving and how is that benefiting you?
User experience and interface and integration with llm
hector L.
Efficient Case Tracking with Automated Reminders
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers.
What do you dislike about the product?
na
What problems is the product solving and how is that benefiting you?
Moveworks helps with case management, tracking cases between managers, and offers automated time-bound reminders to avoid missing deadlines.
shankar p.
Great Conversational Flow, But Overpriced
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I like Moveworks for its conversational flow in a single pane to solve all issues, which makes for an efficient user experience without needing to move around. It's more of a do bot compared to the other tell bots in the market. I also found the initial setup to be easy.
What do you dislike about the product?
The cost is not right compared to other similar products.
What problems is the product solving and how is that benefiting you?
I appreciate Moveworks for its conversational flow that handles everything in a single window. It's more of a do bot, enhancing user experience by reducing the need to switch between tasks.
Patrick M.
Seamless HR Solutions with Quick Integration
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I like Moveworks because it is easy to use, which makes handling my tasks smoother. I also appreciate the ServiceNow integration; it really works well and is also easy to use. Additionally, I value the quick answers Moveworks provides, helping streamline processes and reduce calls to the call center.
What do you dislike about the product?
Cheaper cost
What problems is the product solving and how is that benefiting you?
I use Moveworks for answering HR issues for employees, which reduces calls to the call center.
Anna T.
Everything in One Place, Employee Satisfaction Boosted
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I like that Moveworks has everything in one place and makes it easily accessible for employees, which has resulted in employee satisfaction. Previously, employees had issues finding things, but now they report improvements.
What do you dislike about the product?
It is highly dependent on what it is attached to. The data clean up was tough.
What problems is the product solving and how is that benefiting you?
Moveworks ensures employees don't need to look for information, making everything easily accessible in one place. It has solved problems related to finding things, leading to improved employee satisfaction.