MSG91-SMS
MSG91Reviews from AWS customer
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All-in-One SMS, Email & WhatsApp Campaigns With Clear, Actionable Analytics
What do you like best about the product?
Having SMS, email, and WhatsApp all in one platform makes it much easier to plan and run campaigns. The analytics provide a clear view of engagement across each channel, which helps me understand what’s working. I also like the flexibility to create targeted campaigns based on what I need. On top of that, the usage-based pricing is a helpful option.
What do you dislike about the product?
The email customization options could be expanded further. Also, the campaign setup interface can feel a bit overwhelming at first, especially when you’re just getting started.
What problems is the product solving and how is that benefiting you?
MSG91 lets us run multi-channel campaigns without having to switch between different tools, which saves time and makes it easier to coordinate our marketing efforts. Having everything in one place also helps us reach customers more effectively and track performance more consistently. Overall, it has simplified our communication strategy and made our day-to-day workflow smoother.
Timely policy notifications and reminders
What do you like best about the product?
MSG91 allows us to automate order confirmations, shipping updates, and post-purchase follow-ups via SMS and WhatsApp. The automation flows are flexible, and delivery tracking gives our operations team confidence. Integration with our backend system was smooth, and scaling campaigns during peak sales periods was effortless.
What do you dislike about the product?
More adva More built-in campaign templates for e-commerce would save setup time. Advanced funnel analytics (click → reply → conversion) could be improved.
nced analytics is then a needed.
nced analytics is then a needed.
What problems is the product solving and how is that benefiting you?
We reduced manual order update handling and decreased customer support queries related to shipping status. Engagement rates improved noticeably after moving to WhatsApp notifications.
Fast, Reliable Messaging with Room for UI Improvement
What do you like best about the product?
I use MSG91 for sending OTPs, transaction SMS, and customer notifications for our web and mobile applications. It ensures fast and reliable message delivery, which is critical for user verification and real-time communication. Before using it, we faced delays and inconsistencies with message delivery, but MSG91 solved that with stable performance and high deliverability. The setup was straightforward, with clear documentation that made integration quick and easy. MSG91 makes it easy to track delivery and spot issues quickly, improving reliability. I also appreciate the product to the point of rating it a 10 out of 10 in terms of recommending to a friend or colleague.
What do you dislike about the product?
The user interface and reporting could be more detailed and intuitive, especially for tracking campaign performance and analytics.
What problems is the product solving and how is that benefiting you?
MSG91 ensures fast, reliable message delivery for user verification and communication, solving delays and inconsistencies. The user interface helps track delivery and spot issues, enhancing reliability. Setup was straightforward with clear documentation.
Reliable OTP Delivery with Seamless Integration and Excellent Documentation
What do you like best about the product?
MSG91 offers reliable OTP delivery with excellent API documentation, making integration seamless even for complex systems. The dashboard is clean and easy to navigate, which helps in monitoring usage efficiently.
What do you dislike about the product?
Pricing could be more flexible for startups, and sometimes delivery delays happen during peak hours.
What problems is the product solving and how is that benefiting you?
It helped us streamline user authentication and reduced failed OTP verifications significantly.
Impressive SMS Delivery Speed with Straightforward Integration and Insightful Reporting
What do you like best about the product?
The SMS delivery speed is impressive and supports our transactional messaging needs perfectly. Integration with our platform was straightforward, and the reporting tools provide useful insights into campaign performance.
What do you dislike about the product?
Customer support response time can be slow occasionally, and UI could use modernization.
What problems is the product solving and how is that benefiting you?
Enabled real-time order updates and OTP verification, improving customer experience and reducing cart abandonment.
Reduced manual workload through WhatsApp automation
What do you like best about the product?
SMS reminders for appointments are delivered consistently. Reporting tools help us track delivery rates and follow up where necessary. Setup was straightforward, and the API works well with our internal scheduling system.
What do you dislike about the product?
It reduced average first response time and improved support team efficiency without increasing headcount.
What problems is the product solving and how is that benefiting you?
Highly recommended for support teams handling high query volumes.
Excellent Support and Handy All-in-One Email & SMS Features
What do you like best about the product?
Support team and all in one features related to emails and sms.
What do you dislike about the product?
I want to delete email template, but in recent update we got an option to achieve email
What problems is the product solving and how is that benefiting you?
Acknowledge message and email to our customers.
simple automation for customer engagement
What do you like best about the product?
I use MSG91 for simple automation for customer engagement, and it significantly improves our customer follow-ups and engagement rates. What I like most is that the campaign setup is straightforward and message scheduling works reliably. Setting up the campaign was easy and very fast. Setting it up was straightforward and easy, making it a good option for small and mid-sized marketing teams.
What do you dislike about the product?
I think more advanced campaign segmentation would be helpful.
What problems is the product solving and how is that benefiting you?
I use MSG91 for simple automation in customer engagement, improving follow-ups and engagement rates. Campaign setup is straightforward, and message scheduling works reliably.
Stable Deliveries with Easy API Integration
What do you like best about the product?
I like that MSG91 APIs are easy to understand and integrate, making our workflow more efficient. The delivery provided by MSG91 is consistent, which is crucial for our operations. Additionally, the logs available really help us debug quickly. I also appreciate that the initial setup was smooth and easy, which reduced our integration effort and improved the reliability of our OTP and system notifications.
What do you dislike about the product?
More SDK examples would be useful for faster onboarding.
What problems is the product solving and how is that benefiting you?
We use MSG91 for APIs documentation to make our delivery stable, OTP, and system notifications. It reduced integration effort, improved reliability, and the APIs are easy to understand and integrate.
MSG91 + Shopify Automation That Saves Time and Keeps Customers Updated
What do you like best about the product?
As a user and brand owner of Furever Kare, I would specifically like to mention the support of Mr Rajat Garg who has been helping me patiently and persistently to setup a bot for my brand. High regards for how in no time, he literally made sure that the needed setup is done. Besides the ease with which he explained everything is highly praiseworthy. High appreciation for his knowledge and expertise in this regard. Thankyou Rajat for all the help!
What do you dislike about the product?
At times a lot of structures are a little complicated and there is a lot of scope of improvisation on the same.
What problems is the product solving and how is that benefiting you?
Automating the messages sent to my customers making the most important task; i.e. keeping the customers informed sorted for me.
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