Squadcast
Squadcast Inc.External reviews
307 reviews
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Simple, Good and Seamless
What do you like best about the product?
It is simple and ease to access without any difficulties.
What do you dislike about the product?
Nothing to mention about. Change the logo
What problems is the product solving and how is that benefiting you?
Acknowleging alerts and used to create tickets using webhooks.
Helping to sort out the alerts.
Helping to sort out the alerts.
It helps to act quickly
What do you like best about the product?
The alerts that we can configure and the escalation policy, the on call calendar. Very well intergrate with alert manager.
The mobile app allows team members to receive and respond to alerts on the go, ensuring that incidents are addressed promptly.
Squadcast provides incident analytics and reporting, which can help you identify trends, areas for improvement, and the overall performance of your incident response process.
Squadcast supports automation through runbooks and alert rules. Runbooks help document and automate response procedures, while alert rules allow you to customize how and when alerts are triggered.
The mobile app allows team members to receive and respond to alerts on the go, ensuring that incidents are addressed promptly.
Squadcast provides incident analytics and reporting, which can help you identify trends, areas for improvement, and the overall performance of your incident response process.
Squadcast supports automation through runbooks and alert rules. Runbooks help document and automate response procedures, while alert rules allow you to customize how and when alerts are triggered.
What do you dislike about the product?
If not properly configured, Squadcast can potentially flood your team with alerts, leading to alert fatigue. It's important to set up alert rules and thresholds carefully to avoid this.
What problems is the product solving and how is that benefiting you?
The succes rate, exception count increase alerts. It helps to act reactively.
Monitoring and Alerting turned simple and efficient
What do you like best about the product?
The best part is that it's a very simple tool. Initially, with other monitoring tools, only technical folks were handling the alerts. However, since Squadcast is easy and includes the "notes" and a few other sections, it is managed by Customer Success itself. If they see any issue, it's easy for them to reassign. Thus, it almost eliminated the L1 layer
What do you dislike about the product?
Call rotation seems to be confusion sometimes
What problems is the product solving and how is that benefiting you?
We use it for Server monitoring for various metrics
Review on the way
What do you like best about the product?
get notification and message together on mobile
What do you dislike about the product?
nothing to say as i like the way i pick up the ticket
What problems is the product solving and how is that benefiting you?
notification comes late
good
What do you like best about the product?
best about the squadcast i would tell is the features
What do you dislike about the product?
dislike is one thing i have noticed is few alertsgetting late to trigger
What problems is the product solving and how is that benefiting you?
no issues
Simple and Efficient
What do you like best about the product?
API is very easy to use and implement. Customer support is very quick and responsive. It was very easy to integrate this with ELK.
What do you dislike about the product?
Sometimes while acknowledging one alert, another one comes. There should be some time gap in calling so that it is easier to acknowledge.
What problems is the product solving and how is that benefiting you?
All the service and metric alerts for the VMs.
The best incident management tool out there.
What do you like best about the product?
Squadcast has been a game-changer for my team's collaboration and productivity. The user-friendly interface makes it a breeze to set up and manage projects, and the real-time collaboration features have significantly improved our workflow. The platform's reliability in handling audio and video calls has been impressive, ensuring that our communication is seamless, even across remote teams.
One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions.
One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions.
What do you dislike about the product?
One aspect is the mobile app experience, which could be more polished for on-the-go accessibility. Enhancing the app's features and ensuring a seamless transition between desktop and mobile could further improve the user experience.
What problems is the product solving and how is that benefiting you?
Helps me monitor various workflows, and respond to incidents almost immediately
Good product at great price
What do you like best about the product?
Squadcast has almost all the features you would need in an alerting product. It has been very reliable for us with no missed alerts over 2 yearss of operations. Best thing is , you get all this at a very good pricing compared to its competitors.
What do you dislike about the product?
Grouping and suppressing alerts is a bit involved.
What problems is the product solving and how is that benefiting you?
We use squadcast to manage our on-call operations. We have found it to be a reliable tool with no downtime and good support.
Squadcast helps us improve the customer experience
What do you like best about the product?
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
What do you dislike about the product?
The GUI, its soo complicate vs the competition.
What problems is the product solving and how is that benefiting you?
It helps us resolve tickets when what we classify as an incident is occurring. It involves escalating and provisioning our systems for its tracking.
Squadcast is a good tool for critical alerting
What do you like best about the product?
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
What do you dislike about the product?
Until you install theh Squadcast app and manage all your alerts through that the phone interface can be a bit frustrating to navigate. Failure to manage the alerts will cause Squadcast to hound you (not a bad thing if no one is paying attention). However, once you have the app it is mindless ot properly manage the alert stream and silence it once the alert has been properly acknowledged.
What problems is the product solving and how is that benefiting you?
We have a pool of people comprising an upstream vendor's technical staff and our own. Each side has folks responsible for alerts depending on the time and day. This seamlessly manages that and is relentless in making sure someone knows that an extremely critical event is going once an approved person acknowledges what is going on, it quits chasing the others.
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