Squadcast
Squadcast Inc.External reviews
307 reviews
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Ok service for notifying
What do you like best about the product?
Being able to customize notifications for my devices
What do you dislike about the product?
Not detailed enough integration with sentry, no easy way to make temporary edits to oncall rotations
What problems is the product solving and how is that benefiting you?
Creating an oncall rotation/notifying oncall about issues
Amazing Potential, lackadaisical platform.
What do you like best about the product?
The pricing for the product cannot be beaten.
What do you dislike about the product?
The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty.
Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever-growing remote workforce, knowing my team has been pinged is critical.
The on-call scheduling is tedious, at best.
The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/Firefox in order for it to update.
I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease.
The product has the potential to be fantastic, however, at this stage, it isn't worth the time.
Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever-growing remote workforce, knowing my team has been pinged is critical.
The on-call scheduling is tedious, at best.
The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/Firefox in order for it to update.
I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease.
The product has the potential to be fantastic, however, at this stage, it isn't worth the time.
What problems is the product solving and how is that benefiting you?
We previously relied on our agents to be reactionary to a caseload in a CRM, now, we are able to alert them to an incident rapidly, removing the human element from the equation.
Recommendations to others considering the product:
If you are willing to work with an organization and understand that it may not be fully complete, then SquadCast may be a good idea. If you need a completed product, go with someone else.
Customer centricity
What do you like best about the product?
Since I started working with Squadcast, they have remained consistent in their customer-centric approach. They have implemented many of our features requests which are critical to our fast-paced industry of ever-evolving technology and growing requirements. The ability to have a discussion with the product owner and team behind the product is powerful. I'm happy to continue our partnership with them.
What do you dislike about the product?
It needs a Terraform module so we can automatically deploy services
What problems is the product solving and how is that benefiting you?
We track all incidents in Squadcast, keeping our investigation, postmortems and incident discussion within Squadcast.
Recommendations to others considering the product:
Considering the price you pay for the product the excellent support we have received for feature requests and open discussion about product direction. I have to say its a fair partnership.
Afforable and flexible solution
What do you like best about the product?
- Flexible setup
- Stats like MRR
- Multiple services integration
- Stats like MRR
- Multiple services integration
What do you dislike about the product?
- Lack of export
- More advance control like changing suppressed rule
- More advance control like changing suppressed rule
What problems is the product solving and how is that benefiting you?
Squadcast have helped us greatly in our incident management process and on call rotation. It comes built in with proven way of doing things which helped young team like us to get started quickly. And there affordable pricing doesn't hurt pocket as well.
Squadcast Review
What do you like best about the product?
Allows the whole team to know you have acknowledged the request and completed tasks.
What do you dislike about the product?
Nothing, I found this is perfect in everyway.
What problems is the product solving and how is that benefiting you?
We no longer have the need to take turns to carry a shared after hours support phone/pager
Squadcast - A newcoming game changer in the space!
What do you like best about the product?
Hands down it will have to be the service, changes to the platform to work with our needs in a timely fashion is something we are not use to and really enjoy that customized flexibility.
What do you dislike about the product?
Ability suppress all notifications during a large maintenance or outage.
What problems is the product solving and how is that benefiting you?
being more proactive working through issues rather than reactive. allowing a chain of custody for workflows and allowing for schedules so not everyone on the team is alerted and duplicating work efforts.
Recommendations to others considering the product:
Don't hesitate... pull the trigger the staff is amazing to work with and will help you receive the most from the platform.
Awesome product, dependable and very easy to integrate
What do you like best about the product?
Very easy to integrate with practically every product we use for monitoring
What do you dislike about the product?
Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode
What problems is the product solving and how is that benefiting you?
Monitoring our app and services availability. We now have immediate feedback if something goes wrong
it's really simple
What do you like best about the product?
the push notification and call whe something was wrong
What do you dislike about the product?
sometime the app logout me and this is unlike because you got a alarm you never know about it
What problems is the product solving and how is that benefiting you?
well the integration with google chat, jira and jenkis is really good
Recommendations to others considering the product:
don't logout me of the app phone when don't use regularly
Is a excellent tool for get in real-time information and status of all projects
What do you like best about the product?
The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
What do you dislike about the product?
Maybe the interface is confused in some scenarists
What problems is the product solving and how is that benefiting you?
Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
Incredible value, very reactive team and well maintained platform
What do you like best about the product?
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast !
What do you dislike about the product?
The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/
What problems is the product solving and how is that benefiting you?
We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated.
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