Squadcast
Squadcast Inc.External reviews
307 reviews
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Squadcast rocks! A solution that is very flexible and tunable for our team
What do you like best about the product?
Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts.
What do you dislike about the product?
The support team is not based in the US, sometimes making meetings a little bit of a challenge. So far we have managed through it, but you asked. Overall a great service for us.
What problems is the product solving and how is that benefiting you?
Previously we were relying on SMS alerting, which has it's own set of challenges. With the flexibility of Squadcast and the auto escalation and retries we no longer have missed calls to action.
Review Squadcast
What do you like best about the product?
The escalation policy feature and the incident management calling feature are excellent. It's the best API for managing the user roster and other tasks. I particularly like the support chatbots, which are very helpful for receiving timely alerts to make decisions and avoid issues.
What do you dislike about the product?
There is no option to automatically escalate the alert to the next level user if the first level user acknowledged the attention and didn't resolve it for a long time. And the latest schedule v2 UI is not working correctly.
What problems is the product solving and how is that benefiting you?
Incident route diversion and helping us to manage issues before the outage and take action timely. Other ways are also to get a call from the squad cast. If you are not available online, you will get a call from AI.
Best for incident management in team
What do you like best about the product?
Scheduling on-call, Squad management, Integration with different alert sources, Service facilities, Postmortem
What do you dislike about the product?
The status page is not as good as another similar product
What problems is the product solving and how is that benefiting you?
Managing team in incidents and making people responsible obviously
Recommendations to others considering the product:
It's good to have a short journey at least with squadcast as a one of the best incident management
Great Incident Management system
What do you like best about the product?
There are multiple incident notifications that you can choose from to inform you of an incident, and allows you to add rules!
As occasional users for a small team, we are on the free plan, so this is perfect for us. Happy to buy more credits for calls and texts once we have run out.
Super easy to use and cost-effective.
As occasional users for a small team, we are on the free plan, so this is perfect for us. Happy to buy more credits for calls and texts once we have run out.
Super easy to use and cost-effective.
What do you dislike about the product?
We have not come across anything yet, it's really simple to use. Nothing to dislike so far :)
What problems is the product solving and how is that benefiting you?
When a website is not functioning as it should (really slow/goes down) during an online event.
One of the benefits is that you can collaborate and make notes on the incident ticket for the team to see, so if you re-assign it, all the history and details are there.
One of the benefits is that you can collaborate and make notes on the incident ticket for the team to see, so if you re-assign it, all the history and details are there.
Well rounded on-call and system monitoring service
What do you like best about the product?
The Squadcast service is easy to use and configure, utilizing the scheduling and teams options we have been able to set up a quality on-call rotation for our team's needs.
What do you dislike about the product?
The downfall to scheduling in the Squadcast tool is the ability to set a rotation. Having a section where you can set up groups (rotation 1, 2) and then set the rotation time frame (weekly, bi-weekly) would be a quality improvment.
What problems is the product solving and how is that benefiting you?
Utilizing Squadcast has offered the opportunity to free up Senior level team-members to work different shifts while still be reachable 24/7.
Good tool
What do you like best about the product?
The software is easy to use and the UI is good.
The integration with slack is great also.
The integration with slack is great also.
What do you dislike about the product?
Deduplication of incident aren't easy to setup
Testing is not possible, so test incident are included in production incident statistics...
Testing is not possible, so test incident are included in production incident statistics...
What problems is the product solving and how is that benefiting you?
We handle incident better.
Easy to setup and quick go to SquadCast
What do you like best about the product?
On-Call Management
Integration with almost all the data sources I needed
at better pricing
Integration with almost all the data sources I needed
at better pricing
What do you dislike about the product?
New Price Structure, Now you are on the same plate as PagerDuty
What problems is the product solving and how is that benefiting you?
Call and SMS alerts to On-Call Engineer,
Incident Report
Incident Report
Great product for the price charged
What do you like best about the product?
The graphic interface is really neat. The product is easy to use and I didn't need any documentation or guide to set it up and start using it. The interface is a lot easier to navigate than the one from PagerDuty which we previously used on the team.
What do you dislike about the product?
It misses a few features like creating maintenance windows through the REST API, and direct integrations with Slack/MS Teams on the status page. We're also having an issue where, even if we have an active maintenance window, SquadCast still pings us when any of our integrations report an incident.
What problems is the product solving and how is that benefiting you?
To get automatically notified on our phones when we have a disruption in our app. We created a fairly complex escalation policy on SquadCast and everything is modeled perfectly. It also allows us to notify our customers officially when we find issues in a centralized way through the status page.
The app is satisfactory for its purpose
What do you like best about the product?
The price and the postmortem templates. It also has a good amount of integrations for external services. The schedules, services, and escalation policies are on par with competitors.
What do you dislike about the product?
Considering it is first and foremost an incident response and notification system, the app should have the ability to override volume control like all its competitors. This is where the app fails. If my phone is on mute or vibrate, I miss the notifications. This is a severe limitation. I was told a year and a half ago it was being worked on and still nothing.
What problems is the product solving and how is that benefiting you?
The main benefit is cost savings. Their competitors overcharge and despite the one really bad negative aspect squadcast has, overall it is well worth the price.
Excellent product
What do you like best about the product?
The support for incident triggers -- including quick integrations via webhooks & email.
What do you dislike about the product?
The interface allows flexibility in multiple types of workflows but that means that you need to learn core concepts of SquadCast to start working with it.
What problems is the product solving and how is that benefiting you?
Coordinating an on-call support team for our customers.
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