Squadcast
Squadcast Inc.External reviews
307 reviews
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Smooth Migration from PagerDuty and Excellent Support!
What do you like best about the product?
After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
What do you dislike about the product?
So far everything is going good. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs.
Very good service
What do you like best about the product?
Easy to setup with a lot of pre-built integration with major applications.
We were able to build and customize the incident management workflow based on our needs.
We were able to build and customize the incident management workflow based on our needs.
What do you dislike about the product?
Nothing very bad to highlight.
The overall look and feel of the status page could be improved.
The overall look and feel of the status page could be improved.
What problems is the product solving and how is that benefiting you?
We initially chose Squadcast to provide a public status page for the service status of our software solutions. Its incident management capabilities enabled us to establish a structured workflow for incident communication and management
Simple, reliable and effective
What do you like best about the product?
Simplicity is the key for squadcast i'm adoring this feature
What do you dislike about the product?
Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day
What problems is the product solving and how is that benefiting you?
alerting , organizing and documenting system failures and outages, it's a vital role for the organization and business runing
Effortless Incident Management
What do you like best about the product?
What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services.
What do you dislike about the product?
occasional lag in syncing alerts from certain integrations
What problems is the product solving and how is that benefiting you?
Before, it was chaotic trying to keep track of incidents across various platforms, but now everything is centralized, making it much easier to stay organized.
Simplicity in incident management
What do you like best about the product?
the UI is simple and easy to use, cater all functionalities needed from basic until advance
What do you dislike about the product?
sometimes lagging in making the phone call escalation
What problems is the product solving and how is that benefiting you?
Oncall management, escalation, stats, alerting, SLO, amazing support
One of the best app for alert management
What do you like best about the product?
U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks
What do you dislike about the product?
If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list.
What problems is the product solving and how is that benefiting you?
Critical alert management for infrastructure, which helps keeping the infra in healthy state and serve our customers the best we can offer.
On Call Rotations Have Never Been Smoother
What do you like best about the product?
Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
What do you dislike about the product?
There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
What problems is the product solving and how is that benefiting you?
Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money.
Using squadcast for alerts and incidents
What do you like best about the product?
On time alerts whenever there is an incident
What do you dislike about the product?
Some of the time calls get missed for alerts
What problems is the product solving and how is that benefiting you?
On time calls and alerts for incidents
Staying Ahead with Service Alerts
What do you like best about the product?
Squadcast excels at notifying about critical service issues that demand immediate attention. It seamlessly integrates with other monitoring systems, such as Azure Insights and Datadog. We mainly use these two, and setting up notification rules has been hassle-free.
What do you dislike about the product?
A notable drawback is the repeated alerts for the same issue during investigation, which can be quite frustrating. Although there are manual options to suppress these alerts, an automatic feature to recognize and mute repetitive alerts for the same active issue would be highly beneficial, especially to avoid the disruptive alert sounds.
What problems is the product solving and how is that benefiting you?
Squadcast provides immediate insights into errors, eliminating the need to constantly monitor incoming logs. This real-time visibility is a significant advantage in our operations.
Squadcast offers premium features at no cost to users
What do you like best about the product?
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most customers run shifts around the clock however we are only staffed during normal business hours. If there is a network or software issue that takes place after hours its critical that we be alerted. With Squadcast we have found that we can determined which alerts we want prioritized, which we want to ignore, we can even suppress repeated alerts. After doing research we found Squadcast was the best value allowing us to have many team members on our support rotation and all while still utilizing the first tier of service which does not cost us.
What do you dislike about the product?
My only issues have been with the IOS app having bugs however I am not aware of any of the previous bugs that we encountered still being an issue. It appears as though they have all been addressed. These inluded not being able to add notes to a ticket and login issues.
What problems is the product solving and how is that benefiting you?
Allows us to have application up time monitoring to ensure we don't have any outages that go uncaught.
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