Squadcast
Squadcast Inc.External reviews
307 reviews
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Reducing alert fatigue from day 1
What do you like best about the product?
Simple UI/UX and brilliant features to eliminate unwanted alerts. The alert suppression and maintenance mode in particular are the best. They are a smart way to filter the critical alerts from the noisy ones. Engineers could configure them easily and we started noticing the impact from the very first day. We are not wasting any time on useless alerts like the ones that get generated when we run scheduled maintenance on the system.
What do you dislike about the product?
There aren’t anything particular things that we dislike about Squadcast. Maybe it might be better to have more customization with the Prometheus integration.
What problems is the product solving and how is that benefiting you?
We work with clients across industries and verticals and provide supply chain traceability technology. So we have a lot of data coming in from thousands of different connected devices and systems which triggers hundreds of alerts in monitoring. With Squadcast we get critical alerts while suppressing the unwanted / low level alerts.
Using Squadcast to take right actions collectively and fixing issues in time
What do you like best about the product?
Collaboration on Squadcast is awesome. It has useful features like incident timelines and virtual war rooms to get more operational transparency in order to handle incidents as a team. The team has taken advantage of this to tightly scope critical incident response activity to Squadcast, to clearly identify the causal flow of activity during incidents much better.
What do you dislike about the product?
No major complaints so far and it just works.
What problems is the product solving and how is that benefiting you?
We migrated to Kubernetes recently and setup auto-scaling. The cluster was highly tuned to our traffic patterns, which are dynamic and unpredictable. So we setup auto-scaling but this generated a lot of alerts. Squadcast helped us organize these alerts, so they can respond to these issues ASAP.
Incident Management Done Right
What do you like best about the product?
Squadcast integrates well with existing monitoring solutions, so it does not cause a lot of overhead while setting it up. It is accurate in reporting incidents and metrics. The integration of JIRA ticketing is a huge plus, as it automates the creation of tickets for issues to be addressed.
What do you dislike about the product?
Some kind of AI-based predictive suggestions for resolution, from incidents that are similar, would go a long way. But based on our usage there isn't anything in particular we dislike.
What problems is the product solving and how is that benefiting you?
Recovery after catastrophic incidents is a breeze with Squadcast. Automation of the Incident Recovery process is a business problem that Squadcast helps us to solve. A significant reduction in the time spent by the Operations team is a major benefit.
Recommendations to others considering the product:
If you are on the lookout for an incident management platform, then Squadcast is one to reckon with.
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