Squadcast
Squadcast Inc.External reviews
307 reviews
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Broadcast a pleasant experience
What do you like best about the product?
Never delays in alerting
Suppress alerts framework
Integrations it supports
Max uptime
Suppress alerts framework
Integrations it supports
Max uptime
What do you dislike about the product?
Enhance the documentation for alerts grouping and repeat intervals features.
What problems is the product solving and how is that benefiting you?
Whenever any incident happens, we get the squadcast calls. It helps keep our system secure.
It’s good
What do you like best about the product?
The integration with the monitoring solutions available at out organisation and features of Sc
What do you dislike about the product?
UI looks but complicated at the beginning and the jargons used in the portal is different than other incident management tools.
What problems is the product solving and how is that benefiting you?
Escalation policies and alerting integration with our monitoring solutions.
Squidcast for Incident Response
What do you like best about the product?
It is best tool for incident response. Its instance response notification system which gives immediate notification.
What do you dislike about the product?
Not communicating with all systems. For example not taking responses from Armor.
What problems is the product solving and how is that benefiting you?
We do not want single minute of down time for our web application. By any means our web application goes down , we get immediate notifications via email, call and SMS and we take require action.
Solid Incident Notifier
What do you like best about the product?
Being able to define schedules and escalation policies on their free tier. Very easy to get started with the product to get a decent evaluation period before needing to pay. They also have some interesting features behind the paywall which I'm looking forward to using once we have the need to start paying.
What do you dislike about the product?
The iOS app doesn't seem to automatically refresh incidents page when you open it. Even if you click on an incident notification it seems to just open the app to where it last was, which could be a previous incident which has since been resolved. Misleading at worst and tedious at best.
We also do not get notified when approaching or hitting the limit of included sms and call notifications. A warning would be nice as the in app notifications are easy to miss.
We also do not get notified when approaching or hitting the limit of included sms and call notifications. A warning would be nice as the in app notifications are easy to miss.
What problems is the product solving and how is that benefiting you?
Getting real-time notifications of incidents and escalating them when not acknowledged.
It's quite easy to get start and setup Squadcast.
What do you like best about the product?
It's really easy to start setup on Squadcast, create the schedules and integrate with Datadog.
What do you dislike about the product?
Once you have the schedules done was easy delete and alter the values than edit the existing ones.
What problems is the product solving and how is that benefiting you?
It's helping us to scale incidents on non-working hours.
it is very useful for getting instant alert
What do you like best about the product?
I like in squad cast alerting part mostly. We have set all alerts and get prompts immediately as per our requirement.
It is very user-friendly. Easy to understand.
It is very user-friendly. Easy to understand.
What do you dislike about the product?
Only one which we have observed. We are not able to acknowledge multiple alerts simultaneously in the mobile app. We are able to acknowledge one by one.
What problems is the product solving and how is that benefiting you?
our application alerts mostly
Good experience
What do you like best about the product?
Able to configure routes based on priority, clean schedules.
Great that we modified the way we can update the incidents in the new status page.
Great that we modified the way we can update the incidents in the new status page.
What do you dislike about the product?
Unable to group the alerts. Squadcast unable to respect the inhibit rules firing from alertmanager
What problems is the product solving and how is that benefiting you?
Currently we are using only for getting pages.
Great solution for managing on-call rotations
What do you like best about the product?
It simply works. Allows us to simply create relativly complex rotation scheagules and easily view who is on call right now. Support is very helpful and quick to respond.
What do you dislike about the product?
no major complaints concerning the software. All complaints were delt with by their support.
What problems is the product solving and how is that benefiting you?
Get from service not working to IT specialist getting a alert to check it out.
My go-to for critical incident management
What do you like best about the product?
For me, the interface is very intuitive; it's easy to find what needs to be done for open incidents. It's also really easy to create services and integrate alert sources and other tools into Squadcast. The mobile app is really good, too; I depend on it.
What do you dislike about the product?
There can be a little bit of a learning curve on modifying existing alert sources for a service. I'm used to it now, but that's one area where the UI could use some improvement. I'd also like a little more variety in configuring private status pages. Most of the people who need to see status pages are internal users but they're not Squadcast users. So if I need a private status page, I'd probably use another tool for that.
What problems is the product solving and how is that benefiting you?
Squadcast lets me reduce some of the noise from our various monitoring toolsets, so that I can look in one place for alarms that need action taken on them. The alerting features built into a lot of monitoring tools fall short for me, and Squadcast helps me make sure that I'm seeing critical alerts in a single place.
Overall experience was good with squadcast. Sometime it keep notifying for duplicate alerts
What do you like best about the product?
It's automatic acknowdgment system. It's very precise and assign to correct person.
What do you dislike about the product?
Duplicate alerts. Many times I used to get duplicate alerts for the same issue if one is still in progress
What problems is the product solving and how is that benefiting you?
Iti s very useful tool for customer support and very useful to manage alerts for someone working on call
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