Squadcast
Squadcast Inc.External reviews
307 reviews
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Great Tool for Alerting Needs
What do you like best about the product?
Have been revamping the tool with many features and the website has greatly improved over time
What do you dislike about the product?
The Android and IoS app are literally unusable
What problems is the product solving and how is that benefiting you?
Alerting and Incident management
Streamlined Incident Resolution
What do you like best about the product?
Squacast Gives real time alerts,also gives an alert schedule which is most effective thing about the squadcast which i like. Also a live site monitoring is a great feature i used and like the most
What do you dislike about the product?
There is nothing in this squadcast which i didn't like about, i like all the facilities and services provided, countered some bugs while using it but it is negligible to an attention.
What problems is the product solving and how is that benefiting you?
Squadcast is solving a problem while website down it gave real time alert about the website is down via calls.SMS,and E-mail.It also get integrated with another application like slack and others.
Versatile tool to track your SaaS apps
What do you like best about the product?
Using squadcast, we were able to setup alerts for our team based on the triggers we set per page. We used webhooks for pages that did not easily integrate, giving us a lot of flexibility.
What do you dislike about the product?
Setup can always be a pain, especially when dealing with multiple vendors. Using webhooks was nice, but more integrations would be great to see in the future as well.
What problems is the product solving and how is that benefiting you?
Squadcast provided a single portal for us and our users to be able to respond to alerts / alert the company whenever there was an issue. We used it in two departments and had minimal problems doing so.
Great tool for business
What do you like best about the product?
gives you better reports and notifications on alerts set.
What do you dislike about the product?
Nothing as of now. using this for critical events alerting.
What problems is the product solving and how is that benefiting you?
Gives instant alerts on events which might impact business. gives good ability to resolve issue ASAP once alert is given
Reliable, feature rich
What do you like best about the product?
Consistent performance fulfils the expected use cases without any issues. Reliability of the product. Provides a lot of features such as suppression and deduplication
What do you dislike about the product?
Could provide a better view of schedules. It has become better with the new version but I really liked the pager duty schedules which I used in the past. Granular controls or better RBAC support for each feature would be helpful
What problems is the product solving and how is that benefiting you?
We are using squadcast mainly for incident management and alerting tool. It has support for multiple alert sources and we have integrated a lot of them. Also, it's reliable and so far haven't faced issues such as lag or dropping of alerts
Squadcast for business
What do you like best about the product?
Squadcast helps teams organize and track incidents, allowing them to prioritize and assign tasks to the appropriate team members. This helps streamline the incident resolution process.
What do you dislike about the product?
you may encounter limitations in customizing and tailoring the tool to your specific needs. This may include customization of notification channels, incident workflows, or other aspects that are critical to your organization's processes.
What problems is the product solving and how is that benefiting you?
Notification and alerting: Squadcast can send notifications and alerts to team members through various channels (such as email, SMS, or mobile apps) when an incident occurs. This ensures that the relevant individuals are promptly informed about issues that require their attention.
Escalation policies: Squadcast enables teams to define escalation policies to ensure that if an incident is not acknowledged or resolved within a specific time frame, it is escalated to the next level of support or management. This helps prevent incidents from going unnoticed or unaddressed.
Escalation policies: Squadcast enables teams to define escalation policies to ensure that if an incident is not acknowledged or resolved within a specific time frame, it is escalated to the next level of support or management. This helps prevent incidents from going unnoticed or unaddressed.
User interface is impressive, Some times filters are not working properly at user level
What do you like best about the product?
User interface and escalation is impressive,
What do you dislike about the product?
Filter options are not working as expected some time filter will give wrong results.
What problems is the product solving and how is that benefiting you?
Currently we are using squadcast for instance monitoring in real time with infrastructure.
Review Squadcast
What do you like best about the product?
Calls and messages immediately about alerts
What do you dislike about the product?
business IOS login from app there isn't a sso option
What problems is the product solving and how is that benefiting you?
He Informs immediately about errors
Squadcast is innovating the on call space
What do you like best about the product?
I like that squadcast is changing up the game in the on-call space by providing customization around alert supression/deduplication as well as automation around specific alert sources such as cloudwatch infra alarms . I understand that squadcast is a start up and early on, but they combat that by being very responsive on the support side of things. Communication is key in the startup realm!
What do you dislike about the product?
Some UI things seem complex/unclean, such as the different views for schedules. The week view is a little too cluttered to read, but the month view is my favorite. It would be nice to be able to change your default view on the schedules. I'd also prefer to see the final rotation as the default since that's what is most important when taking a look at the schedule.
One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident".
One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident".
What problems is the product solving and how is that benefiting you?
Squadcast is currently providing automaton around our scheduling and communication through the on call process. Eventually, we will also tie the status page into things and have more of a robust customer support flow coming through squadcast as well.
Most reliable tool to report and respond incident
What do you like best about the product?
I like the way Squadcast provides flexibility to integrate software monitoring tools. It is very quick when it comes to respond incident which help IT team to respond and resolve problem with servers
What do you dislike about the product?
Sometimes squadcasd keep sending alerts for the incidents which are already acknowledged and work in progress
What problems is the product solving and how is that benefiting you?
Squadcast is solving problem of incident management by providing alert on time which make customers happy. Squadcast is the best tool to manage on call process for the organization
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