Squadcast
Squadcast Inc.External reviews
307 reviews
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Best for incident management in team
What do you like best about the product?
Scheduling on-call, Squad management, Integration with different alert sources, Service facilities, Postmortem
What do you dislike about the product?
The status page is not as good as another similar product
What problems is the product solving and how is that benefiting you?
Managing team in incidents and making people responsible obviously
Recommendations to others considering the product:
It's good to have a short journey at least with squadcast as a one of the best incident management
Easy to setup and quick go to SquadCast
What do you like best about the product?
On-Call Management
Integration with almost all the data sources I needed
at better pricing
Integration with almost all the data sources I needed
at better pricing
What do you dislike about the product?
New Price Structure, Now you are on the same plate as PagerDuty
What problems is the product solving and how is that benefiting you?
Call and SMS alerts to On-Call Engineer,
Incident Report
Incident Report
Great product for the price charged
What do you like best about the product?
The graphic interface is really neat. The product is easy to use and I didn't need any documentation or guide to set it up and start using it. The interface is a lot easier to navigate than the one from PagerDuty which we previously used on the team.
What do you dislike about the product?
It misses a few features like creating maintenance windows through the REST API, and direct integrations with Slack/MS Teams on the status page. We're also having an issue where, even if we have an active maintenance window, SquadCast still pings us when any of our integrations report an incident.
What problems is the product solving and how is that benefiting you?
To get automatically notified on our phones when we have a disruption in our app. We created a fairly complex escalation policy on SquadCast and everything is modeled perfectly. It also allows us to notify our customers officially when we find issues in a centralized way through the status page.
Simple tool for SRE planing and bundling alerts.
What do you like best about the product?
Squadcast is simple and powerful. It was easy to set it up, and you have multiple alert sources. Also, planing the SRE on call is easy and intuitive.
Additionally, the free plan has many options to test.
Additionally, the free plan has many options to test.
What do you dislike about the product?
In some places, the documentation could be better, but here you can quickly fall back on the support.
Also, some more actions would be nice, to integrate in our tools.
Also, some more actions would be nice, to integrate in our tools.
What problems is the product solving and how is that benefiting you?
We use it as SRE tool, to bundle alerts into one platform and also define who is the SRE on call.
We now get earlier alerts about errors and other problems of our application, and our customers are happier.
We now get earlier alerts about errors and other problems of our application, and our customers are happier.
Recommendations to others considering the product:
Test Squadcast and love it, the free plan has a lot of options.
Has all the essential features for a paging app at a great price
What do you like best about the product?
Feature complete for essential use, the slack integration works great
What do you dislike about the product?
would be good to have automated deduplication of alerts
What problems is the product solving and how is that benefiting you?
We use it for incident management, helps ensure our team knows if any software issues occur.
Seems to work!
What do you like best about the product?
The app rings through Dnd which is a nice feature. Also, the system sends reminders via email before each of your shifts. I also very much enjoy the ease of navigation of the web app.
What do you dislike about the product?
I dislike the lack of a dark mode for the appilication and would very much like to see this feature included in a future release. Also, I would like to be able to view the calendars from my app.
What problems is the product solving and how is that benefiting you?
We are a company in need of afterhours services and support and we needed a solution to allow for our existing employees to respond to service calls quickly and intelligently.
Good incident management software for a great price
What do you like best about the product?
Squadcast was very easy for us to setup and the sales representatives were very responsive. We were able to integrate the product into our existing stack very quickly and worked as expected.
What do you dislike about the product?
IOS app does not work, crashes on login. The product is not super intuitive to use, requires a fairly steep learning curve. The documentation could be more detailed which would help with setup.
What problems is the product solving and how is that benefiting you?
We are solving incident alert management to make sure we can hit the necessary uptime needed for our SLAs. We also needed an on-call rotation schedule which squad cast gave us.
Recommendations to others considering the product:
Good tool, great price.
Squadcast keeps us on call and on the ball
What do you like best about the product?
I like the simplicity of the dashboard, how it shows me in one place the MTTA, MTTR, and list of recent incidents, and who is currently on call.
What do you dislike about the product?
Haven't found anything yet to complain about.
What problems is the product solving and how is that benefiting you?
Challenges of awareness of incident management, clarity of responsibility and responsiveness. Squadcast has helped us by keeping our incident response focused and allows us to see the metrics which helps us improve.
Squadcast is helping so much for tracking incidents
What do you like best about the product?
The way we can process the incidents in a streamlined manner where we were able to introduce some crucial steps which were getting missed due to no fixed process for a retrospective of an incident.
What do you dislike about the product?
The user interface needs a decent amount of training, some of the text boxes mess up at times.
What problems is the product solving and how is that benefiting you?
We are currently solving the automation & assignment process of an incident & its retrospection.
Good for Incident Management
What do you like best about the product?
Call Alerts on incidents and simplicity of interface
What do you dislike about the product?
Not being able to upload image in incident note. You can add image Url but can not directly upload an image
What problems is the product solving and how is that benefiting you?
problems of better incident and oncall management
We are not taking action on incidents early and are able to manage the process better
We are not taking action on incidents early and are able to manage the process better
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