Squadcast
Squadcast Inc.External reviews
307 reviews
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Squadcast Review
What do you like best about the product?
One of the best tool to monitoring all the infra level and application alerts, and their esclation policy and proper track of MTTR,MTTA.And also we can add findings in the notes section by uploading screenshots as well.
What do you dislike about the product?
When the alert is resolve it triggers two duplicate alerts.
What problems is the product solving and how is that benefiting you?
Squadcast Triggers the infra alerts from multiple alert sources like Prometheus, New Relic and Pingdom, due to which proper action was taken before the production went down.
squadcast review
What do you like best about the product?
The function is very well. On-call, some application integration, advantages cost.
What do you dislike about the product?
It's nothing now. but login dashboard page dislikes pop-up chat messages. and change the pricing plan.
What problems is the product solving and how is that benefiting you?
We have used pagerduty. pagerduty has many advanced features, but it's costly per account, and we don't need all feature sets.
So, we will change all accounts to Squadcast.
So, we will change all accounts to Squadcast.
Recommendations to others considering the product:
I think that Squadcast brand is not famous in Japan. It would be best if you had branding.
One solution for incident management
What do you like best about the product?
Squadcast helps our team to manage occuring incidents proactively and resolve and track them.
The calendar system helps assign on-caller schedule beforehand to related team members.
The calendar system helps assign on-caller schedule beforehand to related team members.
What do you dislike about the product?
- Manual look up for ensuring primary and secondary on-caller are not same.
- proper support not provided, had some questions but we're not able to resolve it properly.
- proper support not provided, had some questions but we're not able to resolve it properly.
What problems is the product solving and how is that benefiting you?
Keep a check on any incident that may have occurred in a production system by alerting the responsible personal and remind to resolve asap.
As lot of data may be lost if this issue are not resolved in time, and with squadcast we can keep track of that.
As lot of data may be lost if this issue are not resolved in time, and with squadcast we can keep track of that.
Best Incident Management Tool for customised and competitive package for the SRE
What do you like best about the product?
Runbook is very useful in getting the detailed categorical steps for the incident received. Analytics is the section where we can get details of the MTTA, MTTR and other graphs.
What do you dislike about the product?
One Incident is a loop created in the bidirectional integration. Any updated feature which was not completely tested should be added after testing all the use cases and need to inform clients using that feature.
What problems is the product solving and how is that benefiting you?
Squadcast is resolving the problem of informing for the incident over email, and if not acknowledged, we are getting sms and phone calls as per the configurations done in the escalation policy.
This has been a good tool
What do you like best about the product?
We have used it for our on-call support and has done as well. We get alerts on time and can also add notes to the incidents.
What do you dislike about the product?
Just to sounds needs to be better than the default one currently used.
What problems is the product solving and how is that benefiting you?
Our problem was on-call support alerts, Which Squadcast has now helped resolved with better settings and call management.
Squadcast Review
What do you like best about the product?
Good to track failures and root causes + fixes
What do you dislike about the product?
I get called in the middle of the night.
What problems is the product solving and how is that benefiting you?
Error reporting and tracking for future use
It was great experience using squad cast.
What do you like best about the product?
I like the Incident alert systems, on-call shifts, and SLO.
What do you dislike about the product?
It does work well unless they have some maintenance issues.
What problems is the product solving and how is that benefiting you?
when a client raises a query, it will generate a ticket on squad cast alert and I will acknowledge the alert and respond to the client.
Overall a solid solution
What do you like best about the product?
I like that they are super flexible. I also appreciate their extremely helpful and knowledgeable support team. Last but not least I love that, despite first platform "shock" everything has a place and it's easy and intuitive after you get used to it.
What do you dislike about the product?
I dislike that some features are not yet working as expected or are not fully/correctly integrated, but from my awareness, they are working on fixing the ones I have reported so I can reasonably assume they are continuous improving their product as reports flow in.
What problems is the product solving and how is that benefiting you?
Organization and the "start-up" to incident management, Ve3fore We didn't have a good place to manager incidents. We handled them on a case by case basis which led to delays and just wasn't good. With squadcast, we can now have everything in one place and we are automatically alerted on incidents.
Squadcast Review
What do you like best about the product?
I've been using the squad cast for the last year, and the best part is that you can easily integrate this with other monitoring tools. If you are on the shift, it will send you the reminder and alert notifications, So if you are busy with other tasks, you will receive the call for your alert and take action accordingly.
What do you dislike about the product?
Recently squadcast introduced a new schedule where we can creates the schedule as per the roster, but, we can not give shift time as per our need, if we can select time as per our need that can be easier, and also if we can directly upload the roster in CSV format.
What problems is the product solving and how is that benefiting you?
As a part of Devops SRE team, we have to monitor the infra and running services actively, Which is not possible to see the monitor screen all the time, And using the squadcast, which give alert notification, sms, and call if you did not acknowledge the alert. You can set the escalation policy for critical alerts, which is the best part.
Clear, concise alerting
What do you like best about the product?
Anyone in an on call role knows how critical it is to get clear, noticeable alerting when systems malfunction or monitors fail. Squadcast delivers that in a user friendly, attention grabbing way.
What do you dislike about the product?
Haven't come across anything so far, seems to be working pretty well for what the to is.
What problems is the product solving and how is that benefiting you?
Squadcast ensures alerts are noticed, checked, followed up on, and your on call times are easy to get to and review.
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