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Zapier

Zapier

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External reviews

2,003 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Financial Services

Great capabilities

  • May 18, 2023
  • Review provided by G2

What do you like best about the product?
I love the way it does integrations and all the possibilities it offers.
What do you dislike about the product?
There isn't a lot about zapier that I don't like. The way it manages teams sometimes is not ideal.
What problems is the product solving and how is that benefiting you?
Zapier helps us integrate all our applications smoothly.

    Priscilla May T.

Zapier provides good experience with the users.

  • May 17, 2023
  • Review provided by G2

What do you like best about the product?
Zapier provides easy access with automation. As a user, it is very beneficial to receive emails and data from leads. Especially with our business type, we really need to reach out to leads.
What do you dislike about the product?
Sometimes, I experience delays with the responses we receive or messages sent to our leading platform, which is inconvenient in our day-to-day since we receive complaints for late responses.
What problems is the product solving and how is that benefiting you?
Easy to use automated communication system. It helps us in receiving real-time communication from our leads. It helps us to be more productive and efficient in our work.

    Mitch L.

Zapier is great for quick custom zaps that save time

  • May 17, 2023
  • Review provided by G2

What do you like best about the product?
The step by step method of setting up a zap is what is most useful-- being able to easily connect different apps.
What do you dislike about the product?
There as small permissions issues that need to be fixed with Zapier. For example, FB page permissions when trying to turn a zap on. This needs to be clearly explained and not in a vague error message.
What problems is the product solving and how is that benefiting you?
Zapier helps me send leads in an automated fashion through the platform to client emails and phone numbers.

    Kalai Periasamy

Exhaustive integrations and easy to use

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

It is very extensive when it comes to the integrations it has. So if a particular tool that I'm looking for does not have integrations with Make or n8n, then I'll check whether it has Zapier.

If it does, I use it only for that particular workflow. So I use it only when I cannot use Make or n8n.

What is most valuable?

There are tools that don't connect with n8n or enable integration by default. So it means that I'll have to use Zapier because Zapier luckily has a wide range of integrations, I would say. So for those kinds of use cases, I think it still works, giving it a shot instead of trying to build your own custom integrations using code.

So that way, it's still worth the money. But if Make or n8n has an integration, I would definitely go ahead with them and not with Zapier.

What needs improvement?

My biggest concern with Zapier would be their pricing strategy.

For how long have I used the solution?

I have used Zapier. I still use it, but to be honest, I find it a little on the pricey side, you know, a bit more expensive than other products like Make or n8n.

How are customer service and support?

The community was decent enough to help me with basic stuff. Anything was much more interesting.

There were times when, you know, we received responses from the founding team, and sometimes we received input from the overall user community who were really ambitious and passionate about the platform. So in terms of customer support, I would say n8n is higher than Make, maybe, and then Zapier.

How was the initial setup?

The initial setup is actually the easiest among the three tools: Zapier, Make, and n8n. With Make and n8n, you need to have some understanding of technology, at least knowing what a webhook or field is. But Zapier simplifies it with more common English terms. For example, instead of "new role," it would say "new task." So I believe getting started with Zapier is better than the other two.

What's my experience with pricing, setup cost, and licensing?

I think their pricing is, like, way off the chart. So that's the reason why I try to stay away from Zapier.

The pricing actually depends on how many steps you have. For example, let's say for each lead, you have to perform four actions. Let's say there's a marketing lead. You have to do four things whenever a new lead comes in. Zapier calculates these as four different items or units of work.

So technically, the more actions you take and the more times you do it, the cost starts to grow exponentially. It grows pretty fast. So it can be a little expensive. I think they have a starting price of around $20, but if you have more than 30 tasks, it starts to add up. And each task can involve multiple actions. For example, with 25 tasks, you're almost reaching your quarter limit.

So you have to consider the volume you'll be using.

What other advice do I have?

If you can afford it, don't think about anything else and go ahead and build it. It's exceptional. But if you're expecting high throughput, meaning a lot of operations and steps, you might want to take a step back and see if you can afford it or if there are alternative features. Feature-wise, I think it's on par with the others.

Overall, I would rate it an eight out of ten. One reason is that I don't think it provides great value for money, but it has exhaustive integrations, the highest number compared to others.

The second thing is that it's not open source, which is a big issue when it comes to no-code platforms because you become dependent on their pricing strategies and sustainability. So having vendor lock-in and pricing revisions would be nice to see.

    Dimitris Goudis

A tool for automation purposes requiring an easy initial setup while offering a very helpful technical support team

  • May 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Zapier for my customers, especially those who have already started using Zapier to create automation between their applications. Also, it is a very competitive tool in the market.


What is most valuable?

Zapier's interface, for me, is the solution's greatest value proposition. It is designed and developed for people who don't have a clue about what they're trying to do. It has a very user-friendly interface. It is definitely designed for non-technical people. For example, you ask an accountant who only works with Google Sheets to develop automation using Zapier, and the accountant will be able to do it in an hour. So, it is very easy.

What needs improvement?

Zapier is not able to set up different modules. When automation doesn't work, it's not that easy to find why it didn't work. So, it's not about the automation process but the triggers that trigger an automation to start running. Sometimes if you set up an automation trigger on a specific application, we wouldn't know if Zapier received data to start running. So we cannot understand whether the problem is in Zapier or the steps before.

Branching scenarios is something I want to add to the solution to make my life easier. We want to apply a logical workflow with a yes or no condition. On Zapier, you can have a condition, but you can build the actions after one value on this condition. So, the question can be responded to with a yes-no option or not answered. In your scenario, you have only the actions after yes get chosen. A second scenario is needed for the answer, no, and a third one for not answered. While in Make, we create a diagram, according to which if the response is yes, then do follow this path, and if it's no, then follow another path.

For how long have I used the solution?

I have been using Zapier for five years. I am a user of the solution.

How are customer service and support?

I have contacted Zapier's technical support team only once. My experience with Zapier's technical support was very nice since they were very polite and helpful.

How was the initial setup?

The initial setup was very easy. The solution is deployed on the cloud. The deployment process takes a maximum of one hour if it's something very simple and not more than four hours if you have a more complex scenario.

What was our ROI?

It is not worth the money if you have a little bit of a technical mind. So, it's quite good for starting, especially in the first weeks, after which you have to switch.

What's my experience with pricing, setup cost, and licensing?

Price-wise, Zapier is expensive when compared to Make. Payments can be made per month or per year. They have different plans, and they charge for the automation one developed using Zapier. Also, it can run only for a fixed number of times while not being able to optimize anything. Per task, there is a monthly plan involving 15 euros. They have a similar pricing model to Make and Zapier charge per task. Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task.

What other advice do I have?

I never faced technical troubles or unexpected behaviors with Zapier. I would rate the overall solution an eight out of ten.

    Sander R.

Zapier makes integrations easy for people with a simple solution and frees time for important stuff

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
Zapier just works for simple tasks and give non technical people a hand with data transfer tasks between readily available applications. It reduces a lot of time of clicking and copy pasting between apps and has some ability to smart filter, rename of do other things with information between apps. And yes it is realiable.
What do you dislike about the product?
Tiered model basis on usage of flows, triggers etc. is fine now but because it is based on certain usage scenarios it does not fit our usage needs. Which is fine as we buy its functionality.
What problems is the product solving and how is that benefiting you?
Connect multiple environments and exchanges data in a functionally separated environment. So all data between for example, Salesforce and Workspace is handled by Zapier and not using its integrated features in these products.

    David S.

Probably the best, but not practical due to pricing

  • May 05, 2023
  • Review provided by G2

What do you like best about the product?
It is an excellent tool for automating tasks and integrating different apps and services.

Regarding features and UX, Zapier is still superior to other alternatives like Flowmattic, which I am currently using. While Flowmattic is more affordable and offers no limits on tasks/runs/integrations and full ownership of logs and data, Zapier has a broader range of integrations with niche apps.
What do you dislike about the product?
The cost. It became too high for the business, and we had to switch to multiple systems to get all the native integrations we needed. We were able to centralize everything under a different provider using webhooks and APIs.

Zapier needs a more affordable pricing plan for businesses operating in developing countries (parity pricing).
What problems is the product solving and how is that benefiting you?
We used to create clients, invoices and payment logs for our e-commerce, to streamline and reduce the cost of administrative tasks. We also used it briefly for social media posting but went with a dedicated platform instead.

    Information Technology and Services

User friendly, yet powerfull and mature solution for you automation needs

  • May 03, 2023
  • Review provided by G2

What do you like best about the product?
As a non-coder, my first impression was very positive since it is a very user-friendly graphical interface that can be easily understood by the typical office power user. The maturity of the solution also means there is a very vast number of integrations. I actually use Zapier as a mechanism to find new interesting apps, as I like to see what new integrations are created.
What do you dislike about the product?
Lately, Zapier lost a lot of goodwill with its customers due to some money-pinching practices and service issues. Its main premise is to automate, and if the automation stop due to issues on their side, that's as serious as it gets.
What problems is the product solving and how is that benefiting you?
We mainly use Zapier to automate the processing of incoming emails from partners and vendors. They always have the same format/content, so it's the typical work that can and should be automated.

    Tony L.

Don't be fooled by the simple UI, this tool does a lot, including your own code execution.

  • May 02, 2023
  • Review provided by G2

What do you like best about the product?
Simple integration with so many tools, and if a tool is not available, you can code your own scripts, in nearly any programming language, making this tool everything you need for integrating tools and automation.
What do you dislike about the product?
When a script stops working and continually sends you error emails, it can be quite overwhelming. And you're not completely clear what happens when you re-run the tool. Plus sometimes, you need to run thousands of executions when you really need just a few if the event trigger had more options.
What problems is the product solving and how is that benefiting you?
Connect systems together to improve the operations of our org. Specifically, I integrate Site24x7 and gmail to automate notifications when website are performing poorly. I also use it to connect Jira and hubSpot so that when a task is worked on, the deal in hubspot will get updates.

    Luis Carlos M.

Zapier con Duda

  • April 27, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and implement, no complex coding processes are required, and it has many built-in automations.

We can save a lot of work in process validation, we save many hours of work
What do you dislike about the product?
At the moment everything is fine, from its free plan and everything else mentioned in the previous comment, so far the process of integrating doubt with Zapier has been satisfactory, every day we advance in testing new integrations
What problems is the product solving and how is that benefiting you?
Many, we reduce a lot of work time developing integrations through APIs, it allows us to validate many automations and validate it with the team, we do much more work in more important areas

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