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Zapier

Zapier

Reviews from AWS customer

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External reviews

2,003 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Hospital & Health Care

Buggy and poorly maintained

  • January 08, 2024
  • Review provided by G2

What do you like best about the product?
it somewhat works, alot of the connections do work well.
What do you dislike about the product?
expensive and buggy and often lacks needed types of connections. They were the first to the game and are capitalizing on adds/name recognition while letting the product deteriorate.
What problems is the product solving and how is that benefiting you?
link email, crms, formstacks and internal systems.


    Mitchell L.

Good for lead generation automation

  • January 08, 2024
  • Review provided by G2

What do you like best about the product?
Zapier is perfect for automating lead data from Facebook to email marketing services
What do you dislike about the product?
There needs to be complete instruction when a zap is not working properly.
What problems is the product solving and how is that benefiting you?
Zapier helps with the issue of connecting disparate apps together and allows them to communicate and take action.


    Information Technology and Services

Easy connection between most tools we use say to day!

  • January 04, 2024
  • Review provided by G2

What do you like best about the product?
Easy integration, ability to trace integration issues, inexpensive, works with most tools we use
What do you dislike about the product?
There are limited triggers for some tools, team edition too expensive
What problems is the product solving and how is that benefiting you?
Zapier helps us integrate our numerous sales and marketing tools, so we can connect the data and get the bigger picture


    Pavan T.

My Experience with Zapier

  • January 03, 2024
  • Review provided by G2

What do you like best about the product?
The best is we can connect two or many apps to automate repetitive tasks without coding or relying on developers to build the system integration.
What do you dislike about the product?
The problem with Zapier is its setting up process. Considering what you want to be automated, it can take some time to map integration. And if you are trying first time then free version has very less features.
What problems is the product solving and how is that benefiting you?
It saves too much time by automating more work as possible. It best in this automation services. And it has very easy process of creating automated tasks. It saves too much time on repetitive tasks, improving customer service, customized order communication.


    Mathias D.

A tool to connect everything

  • January 02, 2024
  • Review provided by G2

What do you like best about the product?
i can connect almost every tool with other tools
What do you dislike about the product?
the free version is to much capped for my opinion
What problems is the product solving and how is that benefiting you?
i could not connect my newsletter tools with hubspot, with zapier i can do that now


    Jeremy H.

Zapier is the tool for everything.

  • December 30, 2023
  • Review provided by G2

What do you like best about the product?
I am absolutely blown away at how my integrations you can develop using Zapier. It is truly a software to automate any task imaginable if you are creative enough.
What do you dislike about the product?
The pricing may be alittle steep in the paid version, however you really do get alot of extra services.
What problems is the product solving and how is that benefiting you?
Zapier allows me to automate any service for my clients.


    FrankHo

Though the tool offers a visually appealing UI, it needs to improve its documentation

  • December 27, 2023
  • Review provided by PeerSpot

What is our primary use case?

Zapier's use case is similar to that of Pipedream, but the only big difference is that the former would have in-built functionalities to offer to users, especially in the areas concerning products like Google Sheets or HubSpot. Zapier is more seamless to use due to its in-built features, but sometimes there would be issues with bugs or Zaps not firing, so there are certain nuances you have to play with in Zapier that are not very understandable unless you actually check if Zaps are fired and see if it works for yourself.

How has it helped my organization?

Like in Pipedream, if users don't want to rely on custom codes, Zapier ensures that it fires one to ten records a day that users need to move or transform data. Zapier is made a lot simpler, considering the use cases for which the product is built, so that users can deal with and ensure that it provides better quality easily.

What is most valuable?

The most valuable feature of the solution stems from the fact that it offers custom in-built functionalities between two software systems.

What needs improvement?

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps.

The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

For how long have I used the solution?

I have been using Zapier for a year. I don't know the version of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a six out of ten owing to the bugs and breakdowns of the system that I have experienced. One cannot understand how Zaps work unless you test it out a few times.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a five out of ten.

Which solution did I use previously and why did I switch?

I have experience with Pipedream.

How was the initial setup?

The product's initial setup phase was very easy.

What was our ROI?

Return on investment from the use of the product can be experienced by a professional team in a company. Personally, I would say that if you're running one to ten tasks a day, it is free, meaning there is a return on investment for me as I can make money from the product's use. For a company, I guess it costs around 70 USD a month. You could either pay a programmer 70,000 USD dollars to 1,00,000 USD or use Zapier and pay around 60 to 70 USD to take care of everything in the back-end.

Which other solutions did I evaluate?

Zapier was one of the options that I came across during the evaluation phase, as it was actually forwarded to me by someone who had worked on it in the past.

What other advice do I have?

Zapier is pretty fun to work with, considering the fact that its UI is a lot more visually appealing than Pipedream. I would suggest that the product's potential users need to watch out for any Zaps that might not work and try to play around with them to figure out a better solution.

I rate the overall tool a seven out of ten.


    Priyanshu J.

Make you day to day task automatic.

  • December 27, 2023
  • Review provided by G2

What do you like best about the product?
It helped me to automate a lot of tasks and saved my time.
What do you dislike about the product?
The price is little high and you have to pay for extra features also.
What problems is the product solving and how is that benefiting you?
Zapier is putting daily orders to Google sheets from my CRM software and this helps me to build daily report.


    Manufacturing

Super hellpful

  • December 22, 2023
  • Review provided by G2

What do you like best about the product?
Very versatile and compatible with just about every software we use for marketing, sales, customer service, and more.
What do you dislike about the product?
Can be a bit of a tough learning curve, but once you get the hang of it, it's pretty easy to use.
What problems is the product solving and how is that benefiting you?
Syncing data from various sales, marketing, and customer service platforms and automating time-consuming, frequent tasks


    Suyash S.

most comprehensive and user friendly webhook tool in the market

  • December 21, 2023
  • Review provided by G2

What do you like best about the product?
No code friendly zaps to connect multiple apps with trigger events in the blink of the eyes. So many tools and software are available for integration.
What do you dislike about the product?
Bit costy in comparison to competitors, no ownership to the workflow as it is a 3rd party webhook
What problems is the product solving and how is that benefiting you?
Solving various usecases like adding email events to sheet, slack to Microsoft search API integration