Zapier
ZapierReviews from AWS customer
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Zapier - an Essential tool for any Business
What do you like best about the product?
Zapier literally connects & automates 50,000+ tasks for me a month - from simple data formatting to more complex tasks of funnelling lead acquisition data to varying MarStack platforms
What do you dislike about the product?
Sometimes setting up the zaps isn't as straight forward as one would like - and when encountering errors you don't often get lots of information to work with as to where the problem lies.
What problems is the product solving and how is that benefiting you?
Zapier has solved many of the issues relating to my customer journeys & customer data so that my sales team have all the info they need as it relates to our leads.
Can't live without Zapier.
What do you like best about the product?
As COO I'm responsible for all process. Zapier gave me the ability to just do the things I see. Without any dependencies to developers. I'm using Zapier now in the third company. The processes I set up in the other companies are still running. And it's so simple and transparent to use. Even though the APIs used don't have well named attribute name – as you can see the real values in Zapier, you can really go fast forward!
What do you dislike about the product?
There is really nothing I dislike. Even the support is great! I have tried out other tools like Zapier but they are more complex to use without any benefit. Since Zapier introduced PATH there's really nothing missing. Of course you can only benefit from tools like Zapier if you use tools with public APIs. But most modern software platforms provide those APIs today. Currently there's only one, that I'm missing very much: Notion. But it's on their roadmap.
What problems is the product solving and how is that benefiting you?
Any kind of process automation. HR, invoice. For another company I automiced the whole purchase to pay and order to pay process. And it just works. For example I have set up a whole candidate workflow automation with GMail Google Sheets and Trello. If there is a task that I have to do more than twice a week I take 15 min (it's not more in most cases) and set up a ZAP.
Recommendations to others considering the product:
Just do it, just start and grow.
Zapier is the perfect tool to simplify integrations
What do you like best about the product?
I was always interested in IT but I was no developer. Zapier was the first tool that really helped me to understand how integrations work. It started with adding data to a Google Spreadsheet and now I'm writing my own customs requests through the webhook Zap. Zapier really contributed to all the knowledge I have today about optimizing processes within our company.
What do you dislike about the product?
I miss copying previous steps within my zap. I usually, need to recreate certain steps manually that I actually prefer to copy. Zapier is all about optimization but the creation of the Zaps should also be as easy as possible.
What problems is the product solving and how is that benefiting you?
Mainly, automating every manual task within our company. My focus is to automate everything which can be automated so everyone can focus on the work which really contributes to your company.
Recommendations to others considering the product:
If you want to focus on optimizing work processes than Zapier is your best choice. Even if you're not really familiar with IT, you can still easily optimize and save a lot of dumb manual labour.
A new era of automation
What do you like best about the product?
All the available integrations. The opportunities are endless. You can sync data between apps, build and improve your digital funnels or your backend systems. Really, Zapier makes a "before and after" moment. You will not be able to live without it.
What do you dislike about the product?
The teams pricing is a bit high. If your zaps are very complex, you'll face a big price barrier since it depends on the number of tasks you want to execute.
What problems is the product solving and how is that benefiting you?
Automation overall. Backend systems, customer service workflows, internal team automations, data management workflows, and a few more use-cases.
Recommendations to others considering the product:
There are no words to describe the level of innovation of the Zapier's product. Try it and you'll be surprised.
Zapier is the most productive tool we use
What do you like best about the product?
Zapier helps our company to achieve so much, with such little effort. The development cost reduction and quick setup make this an outstanding pillar as an essential tool for problem-solving, cross solutions integrations.
What do you dislike about the product?
Not much. The Editor has also been revamped lately with an improved UX.
What problems is the product solving and how is that benefiting you?
Integrating numerous 3rd party solutions in our products.
Zapier is like magic!
What do you like best about the product?
For it's complexity, its super reliable - for something so heavy duty there are surprising few issues with reliability and when a zap does break or screw up it'll alert you
What do you dislike about the product?
Nothing any more, they recently fixed it - you can now add notes to zaps which is important for complex zaps that are multi step and can be difficult to understand 6 months after you set them up
What problems is the product solving and how is that benefiting you?
There's so many different ways we use Zapier - probably the biggest one is being able to do things with our line of business apps that they don't support natively. So long as they have some sort of API we can connect Zapier and get the app to do the things we want
Recommendations to others considering the product:
Just do it!
No loyalty to long term clients and new pricing structure is not in line with their target customer
What do you like best about the product?
Lots of apps and automation options. Relatively easy to use. You can make some magic if you can figure out certain work arounds.
What do you dislike about the product?
New pricing is highly restrictive to their target demographic, which used to be small to medium size businesses. This is evident in the apps they support, many designed for startups. Their reliability is not good enough for Enterprise, yet, their pricing is now very much in line with Enterprise pricing. Less technical users quickly pay a lot more if you don't understand or have the knowledge of SQL, Python or Javascript to reduce the number of steps required. A persnonal gripe, which wont be relevant to everyoneL: I have been on grandfathered pricing as I have been with them for 6 years. Each time new features came in I upgraded my plan and paying more (with a early adpoter discount carried over) and am now on Teams (starting with their most basic offering). Experienced long term users have been complaining about the 5 minute polling as it was not competitive with other providers, which made Zapier introduce 1 minute polling to their new Team plans. I wanted to access these after it was promoted in their email newsletter and was willing to pay a bit more, as their normal plan pricing has gone up by around 17%, which is perfectly fair. They however expect me to pay over 300%, yes 3 times more to gain access to this functionality, others can get for a fraction more. They are using the excuse of extra server and admin costs. If I stay with my old plan, my price remains unchanged. This does not make sense as I am on exactly the same infrastructure, so why rort someone who has been a long term supporter? The company seems to have moved from a good customer focussed company to one focussed on optimal revenue at all costs. My complaints have fallen of deaf ears. I have been a strong promoter of Zapier, but I cannot recommend a company that treats their loyal, long standing, power users in this manner. This may backfire on them as we now have multiple competitors in the market as similar or lower pricing. I hope not as they have a lot to offer. I hope this is just a temporary attack of insanity on their part. What made this more of a shock is that my previous dealings with them always left me feeling very satisfied and that they had their user's best interest at heart.
What problems is the product solving and how is that benefiting you?
Able to connect multiple systems with reasonable ease. Good automation.
Recommendations to others considering the product:
It is easier to use than some other platforms, but now can become VERY pricy, very quickly. Great app infrastructure, but most of them are small time apps, where the users might ironically find Zapier too expensive.
Gets the job done
What do you like best about the product?
Set and forget - once my zap is running, there is nothing I need to do. If there's an issue, I get a notification and can deal with it, otherwise it is completely hands-off, which means I can get on with other work!
What do you dislike about the product?
Nothing I can think of. I wish I could use it effectively to automate responses so I could free up time taken by support - but that's a catch 22. Zapier and ZenDesk combined can probably do it, but I need the time to make it work.
What problems is the product solving and how is that benefiting you?
Keeping diverse databases in sync, ensuring new contacts are not missed when they visit client's websites, etc
Great automation platform!
What do you like best about the product?
Love that you can just set your preferences and the program does all of the work for you.
What do you dislike about the product?
Pricing is a little more than what I wanted to pay at starting up. But as i used it more I saw the value.
What problems is the product solving and how is that benefiting you?
Saving time and money by allowing Zapier to handle tasks that i had other employees doing. Now I can have those employees focused on other projects to ensure organizational growth.
Recommendations to others considering the product:
I highly recommend this platform to anyone looking to save money and increase productivity within their organization.
Saves us time from having to provide manual actions between software
What do you like best about the product?
Zapier can connect with hundreds of software that are used at the highest levels of business. I think that integrations with software can be frustrating when done in a typical way with programming, but Zapier makes integrations as easy as using simple software where we just make clear cut setting that execture directly worded actions.
What do you dislike about the product?
I think I've only been able to activate basic integrations that trigger simple actions in our software. I wouldn't say that Zapier can easily execute the complex implementations that are done with programming through code and other advanced computing tasks.
What problems is the product solving and how is that benefiting you?
Zapier helps to connect our software and perform automated actions that can help speed up our workflow and increase the effectiveness of all of our software. Without using Zapier, we would have to perform many tasks by having to log into software directly, which can be waste of time. We have save a great deal of time over these seemingly small automated tasks. Cumulatively, all of those tasks add up to much time saved.
Recommendations to others considering the product:
Integrating apps can be extremely intimidating and prone to errors that can slow down business, so I'd suggest trying out a tool like Zapier that can work more smoothly with your software and be implemented with just a few steps.
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