Pylon
PylonReviews from AWS customer
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Great Product for Modern Support Management
What do you like best about the product?
Integration to Linear
Slack native and support for Slack based support operations
Responsive to feature requests and quick turn around
Responsive executive team
Slack native and support for Slack based support operations
Responsive to feature requests and quick turn around
Responsive executive team
What do you dislike about the product?
Only option is to sign in via Slack
No mobile application (yet, but it's coming eventually I think)
No mobile application (yet, but it's coming eventually I think)
What problems is the product solving and how is that benefiting you?
Customer support across email, slack and internal employees.
Great CS, easy to use, no one else does this
What do you like best about the product?
Unified support view is incredible and allows us to meet all of our customers exactly where they are
What do you dislike about the product?
no negative feedback about the app or the team
What problems is the product solving and how is that benefiting you?
We use Pylon as our *only* interface for support across the entire organization
Great Tool for connecting Customers
What do you like best about the product?
Its easy to setup an help me manage customer issues well
What do you dislike about the product?
Not much, Everything works great in the platform
What problems is the product solving and how is that benefiting you?
It helps me effectively manage customer with a small team
Great tool for devtool startups!
What do you like best about the product?
Ability to manage everything in slack, communication, support tickets, broadcast etc.
What do you dislike about the product?
There are some challenges because of Slack limitation around broadcasting in slack threads.
What problems is the product solving and how is that benefiting you?
Broadcasting to updates customers about changelogs, feature announcement etc. Better manage support tickets.
Great tracking tool
What do you like best about the product?
That its one place for tacking everything customer support.
What do you dislike about the product?
Another dashboard to look at and the slack integration is okayish.
What problems is the product solving and how is that benefiting you?
Trcaking and ensuring we don't miss any customer requests
Love Pylon!
What do you like best about the product?
At our company, we work very closely with the Pylon team, and they're always receptive to feedback and improving the app based on our recommendations! App is awesome and easy to use, I live and breathe Pylon! Can't imagine my D2D without it.
What do you dislike about the product?
Some new features can be a little bit inconvenient at times, but nothing major!
What problems is the product solving and how is that benefiting you?
Customer Support
Really intuitive and easy to use
What do you like best about the product?
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
What do you dislike about the product?
Takes a little bit of time to get used to and I sometimes bounce in and out between it and the original Slack question, but is definitely worth it when handling Slack requests at scale.
What problems is the product solving and how is that benefiting you?
We need to keep track of customer requests in Slack and respond to them in a structured way without many delays, which is easy to lose track of when working directly in Slack without a great deal of overhead and custom integrations.
The best Support tool for Modern B2B SaaS.
What do you like best about the product?
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our customers how cool Pylon was in helping them scale support. We did a POC for a week and were convinced that the tool was much better and had some great features that would improve our work lives.
The tool is built with so much care and thought that it's a joy to use. How many B2B products can claim that?
Their pace of building features is ridiculous. (Good)
If you are thinking of switching to Pylon and are evaluating it against the competitors, please blindly go ahead with Pylon, and you will thank yourself for that decision.
Please note this is not a paid review, nor has the Pylon team asked me to write this, nor am I incentivised to write the review. Its just an amazing product that more people should use. :)
The tool is built with so much care and thought that it's a joy to use. How many B2B products can claim that?
Their pace of building features is ridiculous. (Good)
If you are thinking of switching to Pylon and are evaluating it against the competitors, please blindly go ahead with Pylon, and you will thank yourself for that decision.
Please note this is not a paid review, nor has the Pylon team asked me to write this, nor am I incentivised to write the review. Its just an amazing product that more people should use. :)
What do you dislike about the product?
The Analytics is a little hard to use. Its great but the UX can get better.
What problems is the product solving and how is that benefiting you?
Scaling the Support for our 100+ Customers across segments
Building the Internal Knowledge Base
Building the Internal Knowledge Base
LOVE THIS APP!
What do you like best about the product?
I’ve “been around the block” in regards to customer service platforms, and after years of trying out different ones, this one sticks! It offers everything I love: a simple, intuitive, elegant UI — both for customers and for my team — as well as all the big and small features we need in order to quickly and comprehensively respond to customers.
What do you dislike about the product?
Honestly nothing I can think of. Hasn’t lacked anything so far.
What problems is the product solving and how is that benefiting you?
In-app chat.
Powerful tool to manage your customers effectively
What do you like best about the product?
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.
What do you dislike about the product?
The performance can be a bit laggy when updating statuses.
What problems is the product solving and how is that benefiting you?
Building announcements on Slack, and managing inbound support requests in a large Slack community.
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