SysAid
SysAidReviews from AWS customer
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Smooth Renewal Process
What do you like best about the product?
Everything was explained by email to smoothen the renewal process. It helped me to process the renewal fast
What do you dislike about the product?
Nothing I disliked. Keep up the good work
What problems is the product solving and how is that benefiting you?
Easy tickets to raise and update the requests raised
Recommendations to others considering the product:
Keep up the good work
Great experience with the support team.
What do you like best about the product?
The attention and patience to clarify our doubts
What do you dislike about the product?
I think the outdated guides in the help section and make the self-help options a bit more intuitive.
What problems is the product solving and how is that benefiting you?
How to use Teamviewer from SysAid and as a benefit it is to give better support to our users.
Sysaid great ITIL software
What do you like best about the product?
Sysaid helps me keeping track of all tickets from our users and licenses of our software products.
What do you dislike about the product?
The Teamviewer add-on was extremely expensive.
What problems is the product solving and how is that benefiting you?
Ticket system, asset management and reporting
Recommendations to others considering the product:
n/a
SysAid' has been an all encompassing helpdesk tool which has improved DSL's ITSM function.
What do you like best about the product?
Its highly customizable features and user friendly GUI.
What do you dislike about the product?
nothing.I am satisfied with the product.
What problems is the product solving and how is that benefiting you?
We can manage all end-user queries promptly and efficiently
Great product, Fantastic Support
What do you like best about the product?
The IT/customer support is fantastic and quick to resolve any issues or misunderstandings
What do you dislike about the product?
The sales person advised things were possible that weren't that meant we need to change around our planned process to work
What problems is the product solving and how is that benefiting you?
Joint system to manage IT tickets, ability to view and remote into all assets
Recommendations to others considering the product:
Very happy with the product itself and, any issues or questions we had was quickly resolved
Most attractive help desk software for ICT
What do you like best about the product?
The system is very user-friendly and very basic for end-users. Easy to understand and very powerful, this is increasing ICT department efficiency. Automate ticket system & ticket notifications knowledge base store are the main fetures.
What do you dislike about the product?
All the application features are superb. No dislike point to mention.
What problems is the product solving and how is that benefiting you?
Giving good support to track day to day service desk work
End-user support can provide very efficiently
Pending work can manage very easily
Device Inventory system update
Email notifications are receiving to both end-user and support engineers
End-user support can provide very efficiently
Pending work can manage very easily
Device Inventory system update
Email notifications are receiving to both end-user and support engineers
Recommendations to others considering the product:
Best application for ICT service desk Confidentially can remend this application to all
The chatbot, AI, and license management stand out in the SysAid experience
What do you like best about the product?
Currently, we are continuously improving our internal AI chatbot within SysAid by feeding our datapool on a daily basis. This is making a real impact on our IT team, as the knowledge base keeps growing and allows us to resolve common incidents and service requests much faster.
In addition to that, SysAid helps us manage software licenses and gives us clear visibility of our actual annual costs, which is very useful for tracking upcoming renewals.
On the other hand, we would like to see improvements in the reporting area. The interface there feels more basic compared to the rest of the platform and doesn’t offer the same level of depth as other sections.
That said, we are really looking forward to seeing how the new Connect module evolves.
In addition to that, SysAid helps us manage software licenses and gives us clear visibility of our actual annual costs, which is very useful for tracking upcoming renewals.
On the other hand, we would like to see improvements in the reporting area. The interface there feels more basic compared to the rest of the platform and doesn’t offer the same level of depth as other sections.
That said, we are really looking forward to seeing how the new Connect module evolves.
What do you dislike about the product?
On the other hand, we would like to see improvements to the internal reports, as the interface is more basic compared to the other menus offered by the tool
What problems is the product solving and how is that benefiting you?
In our case, SysAid helps us manage all of the company’s incident management, as well as automatically managing onboarding and offboarding processes through rules, keeping track of asset monitoring, and managing software updates for those assets. We were also impressed by SysAid’s ability to integrate with our Active Directory thanks to its Azure integrations. We are currently refining the AI chatbot within SysAid internally by feeding our data pool daily, which makes tasks easier for our IT team as the knowledge base grows larger every day and enables us to resolve common incidents and requests more quickly. In addition to all this, SysAid allows us to manage software licenses and view our actual annual spending, alerting us to upcoming renewals.
A Good Experience
What do you like best about the product?
The ease of use for both customers and Administrators
What do you dislike about the product?
The change management could be better, features could be more, the merge feature could be better, with a bigger company the ease of use gets harder, and there isn't a medium to add more than one agent to the ticket
What problems is the product solving and how is that benefiting you?
The incidents are really being able to categorize tickets properly and add different departments into the mix. benefits a=is really great customer support.
Recommendations to others considering the product:
It's a great service desk that can be configured to fit the organizations need
SysAid Review
What do you like best about the product?
Ease of Use, Integration with Assets and AD
What do you dislike about the product?
Small and Frequent Bugs, Complex Environment
What problems is the product solving and how is that benefiting you?
We can manage all IT Incidents and Requests via one system. The benefits are interoperability.
Recommendations to others considering the product:
Great customer support
Brian Bell & Company Ltd SysAid Review
What do you like best about the product?
The simplicity of the interface to the IT admin team and our end-users. The system has all the functionality and features you'd need with an ITSM tool.
What do you dislike about the product?
The business intelligence reporting part of it. Perhaps it's available in the later versions.
What problems is the product solving and how is that benefiting you?
The one stop repository for all IT related service or incident requests. The tool gives the business the overall view on the activities of the IT team. It also aids the end-users with the ability to raise requests for services or incidents efficiently.
Recommendations to others considering the product:
If you are looking for a n IT Service Management tool that has all the features and functions you require with cost that's reasonable please go to SysAID.
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