SysAid
SysAidReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
SysAid Review
What do you like best about the product?
User-friendly interface and efficient ticket management. Robust features for asset management and amazing reporting capabilities.
What do you dislike about the product?
Limited customization options and occasional performance issues with large data sets.
What problems is the product solving and how is that benefiting you?
SysAid solves ticket management and asset tracking challenges, increasing efficiency and improving overall IT service delivery.
SysAid is Great!
What do you like best about the product?
Very user-friendly, scalable, customer service is great.
What do you dislike about the product?
Creating and saving custom views can be a bit difficult.
What problems is the product solving and how is that benefiting you?
Makes it much easier to manage trouble requests and assist out customers.
Best IT Support and Management tool
What do you like best about the product?
I can chat and send emails to users on the system without using other means of communication.
What do you dislike about the product?
At this moment, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
I can keep track of the calls that our users log, and also it makes it easier for me to get hold of the users as it provides an ability to chat with them and send emails to tham
Great tool with outstanding support and service
What do you like best about the product?
We have been SysAid clients for many years and still believe that the value for money, support level and service we receive from SysAid there is no better option currently in the market. The teams integation is a game changer for us. Workflow and Automantion of business processes have been a great
What do you dislike about the product?
No native integration with WhatsApp for business.
What problems is the product solving and how is that benefiting you?
We have a large support team supporting our software and an IT services department that uses the whole tool set. Workflows of busisness processes have really help our business to be more efficient and productive
Its a very good and affordable Helpdesk solution for the IT industry.
What do you like best about the product?
Its friendly and easy to use; you can use it on any environment but it is more focus on IT. The price in comparison with other helpdesk are very competitive.
What do you dislike about the product?
Not much maybe a little more love to the mobile portion of the SysAid environment.
What problems is the product solving and how is that benefiting you?
I can access the helpdesk environment from my phone with and easy to use screen.
SysAid review
What do you like best about the product?
The out-of-the-box solution met all our business requirements. The transition process from our previous ITSM solution to SysAid was made easy with the assistance of a very professional integration team.
What do you dislike about the product?
Our preferred deployment of the SysAid Agent via SCCM was untested and, therefore, unsupported.
What problems is the product solving and how is that benefiting you?
Our previous ITSM solution was complex and expensive. The out-of-the-box solution offered by SysAid is both intuitively easier to use and a fraction of the cost of other ITSM solutions.
Great solution.
What do you like best about the product?
It has many personalizations that get power to afront differents solutions.You can make differents actions in with differents type of tickets. The end users can participate in the flow.
What do you dislike about the product?
I wish the "Look and feel" was a bit more modern. More adapted to different screens. When entering a ticket and leaving, that the list remains in the same place and that it is not refreshed.
What problems is the product solving and how is that benefiting you?
We implanted SysAid for all departments in our enterprise. Each department has theirs Tickets. (RRHH, IT, Commercial departmen, juridic,....) We want that all departments work with the same form and the users only have a one way for get the service.
Automated Helpdesk - SysAid
What do you like best about the product?
The experience has been rewarding, the way you can parameterize and organize your workflow to create a synergy between your clients and administrators allows you to create an excellent customer service experience.
What do you dislike about the product?
The initial implementation and parameterization can be a bit slow due to the internal processes of each company. But when you get past that step you realize that it is worth it to experience every tool of this great solution.
What problems is the product solving and how is that benefiting you?
SysAid benefits the synergy between the customer and our company. Putting at hand a direct communication just a click away, generating in customers a good perception of the service provided.
SysAid, the best ITSM soft.
What do you like best about the product?
I like the software because help me to manage my help desk team. Especially to organize all the requests and incidents reports. Of course, can give the best service to my users.
What do you dislike about the product?
I have a ticket about the issue from soft. It´s a minor issue, but we can´t find a solution. I contacted the supplier for help, but the problem still appears. I see opportunities in the main dashboard... I would like to see it renewed.
What problems is the product solving and how is that benefiting you?
Fast response to my users. Identify the common issues. Identify the best tech guy who gives excellent service. Organize, control and manage the request flows and know the satisfaction level of the users.
Good ITSM Tool
What do you like best about the product?
UI and simple tool to use
The users dont need any special training
The users dont need any special training
What do you dislike about the product?
Should have better integration like ability to do with DevOPs
What problems is the product solving and how is that benefiting you?
Managing tickets for support phase of projects
showing 111 - 120