Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce CRM is really easy to use specially for non-techy people.
What do you like best about the product?
Ease of use
Easy to navigate
Easy to customize
Easy to navigate
Easy to customize
What do you dislike about the product?
The support needs to be more helpful and not just Google the answers. We already Googled our issues before raising a case/question.
Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated
Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated
What problems is the product solving and how is that benefiting you?
How users can easily do their business with just click of a button
The way to go!
What do you like best about the product?
Easy configuration. Fast deployment. Great user experience. Integrated data.
What do you dislike about the product?
Our governance is slowing down the process of providing Salesforce capabilities to our users.
What problems is the product solving and how is that benefiting you?
360 degree view of the customer.
Recommendations to others considering the product:
Understand the number of users required to use the product and the type of license required.
Changing the way we operate
What do you like best about the product?
The potential for data insights in future. We've only just started using Salesforce but am looking forward to the continued roll out and analysing the data in months and years to come.
What do you dislike about the product?
Nothing with the product so far. My biggest challenge is organisation adoption.
What problems is the product solving and how is that benefiting you?
Disparate systems for tracking product sales and customers. Salesforce has merged the two into a single source of truth and allows for real time reporting and access to inventory.
HSV Acquired Taste
What do you like best about the product?
The consolidation on a single screen of all of the pertinent information needed for a sales cycle. Helps you not let anything slip away from oversight.
What do you dislike about the product?
I feel that the sales cadences are a little too rigid and can not currently accommodate a more robust sales cycle. In many organizations, sales are involved beyond the opportunity phase and can often have a presence until the customer receives the product. There are no mechanisms to capture or effectively hand off this type of sales scenario.
What problems is the product solving and how is that benefiting you?
HSV is a great tool for getting people to buy into a lead-to-sales process. HSV documents, tracks, notifies, scores, and scales the process. This is good for a way to notice ways to improve the process as well as it helps the sales reps scale and keep tabs on all of their prospects without losing potential customers in the process.
Recommendations to others considering the product:
Take the time to configure HSV to your sales process. You may need to tailor your sales process to HSV somewhat. This will significantly increase adoption.
Best CRM Platform
What do you like best about the product?
It helps customer's marketing, sales work from anywhere. It helps us to keep track of all the marketing and sales processes. It has lot of features like contact management, task management and analytics.
What do you dislike about the product?
I haven't seen any downside of the Salesforce CRM. Its realtime performance, digital dashboards are awesome.
What problems is the product solving and how is that benefiting you?
We work with an organization who have teaching services with lot of universities in UK so we mostly manage all the sales and university data over Salesforce only.
one of the best CRM
What do you like best about the product?
Salesforce CRM is easy to use we have different clouds, so we can utilize them according to our business
What do you dislike about the product?
some time lightning is a bit slow this cause us some trouble
What problems is the product solving and how is that benefiting you?
in other CRM we don NOT HAVE DIFFEERENT CLOUDS THATS A BEST THING ABOUT SALESFORCE
Recommendations to others considering the product:
NA
Salesforce is much better than SAP CRM
What do you like best about the product?
It allows us to track everything, and reports are something I love to extract from Salesforce. I can have customized reports and dashboards for myself (hidden from the rest) or my team members. It automatically creates a bar chart as well in the case of dashboards.
Creating opportunities is easy for salespeople too. The partner portal can also be managed using Salesforce.
Inside sales team can log each conversation easily and send emails using Marketo templates which are integrated well into Salesforce.
Creating opportunities is easy for salespeople too. The partner portal can also be managed using Salesforce.
Inside sales team can log each conversation easily and send emails using Marketo templates which are integrated well into Salesforce.
What do you dislike about the product?
- when you merge leads, all the information about the previous one is lost. Merge ideally means having everything together, but it allows us only to choose the best of 2-3 leads that we wish to merge.
- we cant allocate leads to salespeople in bulk
- we cant allocate leads to salespeople in bulk
What problems is the product solving and how is that benefiting you?
I can chat with my peers.
I can see the information regarding the leads web or other campaign activity within a lead.. It helps me know more about the lead.
It is aligned with the marketing automation tool, and thus we can extract so much information.
I can see the information regarding the leads web or other campaign activity within a lead.. It helps me know more about the lead.
It is aligned with the marketing automation tool, and thus we can extract so much information.
Salesforce all the way
What do you like best about the product?
how easy you can access all files that you need and how can you update them as well.
moreover the ability to share documents between your coworker is amazing and time saving
moreover the ability to share documents between your coworker is amazing and time saving
What do you dislike about the product?
it is hard to use at the beginning and you need guidance on how to use it and even after a new update is being released I couldn't find any instruction on how to use it
What problems is the product solving and how is that benefiting you?
Sales agreement and management, creating solutions for partners and keeping their data safe and shared with employees. in addition of selling them our products
Salesforce
What do you like best about the product?
I love many things about Salesforce but one of the notable benefits is the amount of integration opportunities it presents for data automation.
What do you dislike about the product?
Not much, but perhaps the user interface seems slightly outdated and confusing for use without system training.
What problems is the product solving and how is that benefiting you?
Salesforce is used for most if not all CRM activities and needs. As mentioned earlier, data automation is great as well as having a full picture of each customer.
Salesforce is the number one CRM platform, it's the core of many business processes in our company
What do you like best about the product?
very easy to implement new business processes
many integrations possibilities with other apps
many integrations possibilities with other apps
What do you dislike about the product?
Pricing is quite high
some basic features are still missing
some basic features are still missing
What problems is the product solving and how is that benefiting you?
we implemented all Marketing/Sales/Customer Success business process into Salesforce, almost with zero code
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