Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Making sales easy through Salesforce
What do you like best about the product?
Sales force provide good tools manage the sales process making it hassle free. It helps the team manager to get proper insights to understand the sales cycle and build good strategies to increase and improve the sales. It also helps to pull out data that woul be helpful to build and execute sales pipeline
What do you dislike about the product?
Adding any additional notes, the person has to put a highlight and then add the details. This at times makes the process tedious as it is an additional task to add notes every time.
What problems is the product solving and how is that benefiting you?
It is helpful in maintaining the data of customers there by improving the data sanity of the organisation. It helps us automate the processes by linking to telephony which reduces the effort of mannual data update. The integration of Salesforce with any other supporting softwares is very easy which makes it standout from the rest
Reporting metrics into consolidated view is great, but data can be iffy based on other APIs
What do you like best about the product?
Reporting view is very easy to create and customize. It's helpful in all aspects of the sales cycle and marketing activity. It's best for a visual graph view which is easy to customize and create charts or bar graphs. Creating opportunities is fairly easy, and the option to include more information in VARIOUS areas is great, even though it can be overwhelming, I try to remove fields I will never use so the visual is more condensed.
What do you dislike about the product?
It can be overwhelming with the fields and information if you don't know what you need or what to enter directly. There is no way to condense it because having the option is helpful. Creating opps isn't difficult, but it requires a ton of manual entry, which is time-consuming. I wish there was a better way to integrate auto-publishing or to populate to alleviate the time it takes to enter information. Because of this, many opps are missing information that others have, creating skews in the data and hence reporting.
What problems is the product solving and how is that benefiting you?
Tracking each opportunity in the sales cycle and for us tracking sales and pipeline activity (or tying back to specific activities) if done correctly. Our CRM in Salesforce is great though.
Salesforce is a gamechanger
What do you like best about the product?
Where do I begin? Pipeline management: Knowing where you are with each prospect and opportunity in the sales process and who is in charge of next steps is huge. Plugins: We use Zoominfo and Salesloft, which makes creating a campaign and sending it into cadence an absolute breeze. Modular: Salesforce as a sandbox is pretty sweet, there is a lot of customization you can utilize to have only the stuff you need, nothing you don't.
What do you dislike about the product?
Well, it's not cheap. But when you factor the utility you get out of it, it's very worth it. Aside from the groan about having to pay for something awesome, I don't dislike anything.
What problems is the product solving and how is that benefiting you?
Pipeline management, prospecting, deal delineation, Opportunity tracking, forecasting (not great for that, but the reporting "helps") and robust note taking to keep all members of the team involved is super helpful.
Lead and Opportunity Management Platform
What do you like best about the product?
Salesforce Sales Cloud helps our Sales team manage the leads from different sources, such as Organic, Marketing, and Referrals and automatically shuffles the leads to the respective team member. All the Opportunities are tracked along with the custom stages, which helps differentiate the won and lost cases. Not only the leads but contact management helps keep track of multiple POCs from the lead and manages them according to the hierarchy. It tracks all the conversations, making it easy to hand them over to the next team after the sale is closed. It also scores the lead with the help of the activities/engagements happening on the lead. After all this, it comes with vivid analytics which can be customized as per our needs.
What do you dislike about the product?
Nothing I dislike about this platform. Every aspect is covered, and it's very much customizable with the help of an Engineering team.
What problems is the product solving and how is that benefiting you?
Earlier, we used Vtiger to store our leads, but as we grew, we had n number of other use cases, and Salesforce Sales Cloud was to the rescue. It took a long time to implement this project. Still, once implemented, it took over the Lead Management, Contact Management, Opportunity workflows, Billing, Order forms, etc., which were earlier managed through Excel or Manually.
Sales Game Changer
What do you like best about the product?
1. Salesforce has been termed as the no.1 CRM platform.
2. It's like a USB just plug and play; all one needs is a smart device and an active internet connection.
3. You can customize your CRM as per your requirement, which no other CRM currently offers.
4. Save time and money as no additional cost is involved for hardware installation.
5. Great navigation tabs to increase potential sales.
6. Manage the bills and quotes at the same time.
2. It's like a USB just plug and play; all one needs is a smart device and an active internet connection.
3. You can customize your CRM as per your requirement, which no other CRM currently offers.
4. Save time and money as no additional cost is involved for hardware installation.
5. Great navigation tabs to increase potential sales.
6. Manage the bills and quotes at the same time.
What do you dislike about the product?
If one does not consider the license cost during investment, returns will be 2x or 3x or much more.
What problems is the product solving and how is that benefiting you?
1. Saves space as no hardware installation is required.
2. Saves money as no specific software needs to be purchased.
3. Boosts sales as all the necessary information can be stored in contact.
4. Automation process decreases dependability.
5. Can access data from anywhere at any time.
2. Saves money as no specific software needs to be purchased.
3. Boosts sales as all the necessary information can be stored in contact.
4. Automation process decreases dependability.
5. Can access data from anywhere at any time.
Best CRM for sales force
What do you like best about the product?
Salesforce has helped me alot manage my work and my teams work. Its a platform where we can manage lead, set reminder, deadline, follow up schedule all. This does not now any loss of leads due to follow up reminder. Thumps up
What do you dislike about the product?
Nothing to dislike about sales force cloud customer relationship management. If you really want to grow and keep track of your leads. Do avail Salesforce CRM. Highly recommended
What problems is the product solving and how is that benefiting you?
Manually, it's tough to keep track and follow up all leads. In regards to next meeting, payment follow up. Meeting reminder. The Salesforce CRM solves all this issues like that..
The most dynamic sales CRM.
What do you like best about the product?
Salesforce is being used by a wider range of companies because of its flexibility to build it around your requirements. The other positive thing is its integration with almost all the tools available out there in the market. We connect Salesforce with almost all of our sales stacks like Salesloft, Seismic, Sales Navigator and ZoomInfo. Pardot is very useful to do marketing campaigns. The prospect timeline provides full visibility on the stage of prospecting.
What do you dislike about the product?
There is nothing as such that I dislike but the learning curve is pretty high for new users. Also, maintaining the data is tricky too as uploading it manually every day is a task. Sometimes I find it hard to use to generate reports and build a prospect list from Salesforce itself. I believe the UX can be a bit better and more Modern, as new-age companies like Hubspot and Freshworks are coming up with better UX and easy-to-navigate menus.
What problems is the product solving and how is that benefiting you?
Salesforce is acting as a single source of Truth for all the Sales efforts inside the company. All of our Account and Prospect data is in there with the activities, stages and deals. This is also providing a great dashboard for the management to see the insights into a company. The integration of different apps helps us to populate lead lists (Using Sales Navigator) or run outbound campaigns (Using Salesloft). Overall this is a mighty CRM for Small-Mid Size companies.
Very good
What do you like best about the product?
Lead to cash business is very common and allows easy onboarding to new sales reps.
What do you dislike about the product?
Quoting of subscription products does not come out of the box
What problems is the product solving and how is that benefiting you?
Allows us to see all the deal management and pipeline management in SF
Highly-customizable sales platform
What do you like best about the product?
Salesforce Sales Cloud can do almost anything you need, assuming you're willing to put the time, resources, and effort into it. We've used Salesforce Sales Cloud as our CRM for nearly five years, and it has only gotten better as we've become more familiar with it and customized it to our needs.
Salesforce is huge, and the opportunities for customization are endless.
Salesforce is huge, and the opportunities for customization are endless.
What do you dislike about the product?
Depending on your industry and your company's specific needs, "out-of-the-box" Sales Cloud may simply not be good enough. It took us a lot of customization (including plenty of custom development) to build the Sales Cloud out the way we wanted it. We've also installed several plug-ins to make our workflow more efficient.
Salesforce can also be expensive, so depending on how much cash you're willing to spend, it may not be the right option for you.
Salesforce can also be expensive, so depending on how much cash you're willing to spend, it may not be the right option for you.
What problems is the product solving and how is that benefiting you?
We use Salesforce Sales Cloud for lead management. Most of our leads are automatically posted right into Salesforce and automatically distributed to our loan officers, who contact them, convert the leads to opportunities/deals, and send the information into our loan origination system with the click of a button.
Great platform to manage end-to-end functioning of our sales department
What do you like best about the product?
Lead and opportunity management is nothing short of excellent. I've used many CRMs over the years, and the capabilities/ease of use of SF Sales Cloud never ceases to amaze me. The customization of the UI makes it easy for myself and my team to have access to so much information with a minimal click path. Time is money! I'd also like to add how easily SF Sales Cloud integrates with a variety of different platforms. Integrating with Hubspot, Cirrus Insight and ZoomInfo was easier than I could ever imagine.
What do you dislike about the product?
There aren't many limitations to SF, but there are a few. Most of my issues come with home page editing but other than that tiny issue, nothing but posititves. I've been frequently working in SF Sales Cloud for 4-5 years now and I truly wouldn't bother using another CRM.
What problems is the product solving and how is that benefiting you?
It gives our Sales Managers an easily digestible UI, which is extremely important to any sales team. Data should be easily accessible and SF Sales Cloud does just that. Reporting and dashboard building have made our day-to-day sales lives a whole lot easier.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
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