Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Fantastic CRM that keeps track of all your sales needs
What do you like best about the product?
Great resource to find everything you need. Love the team dashboards, love the reporting, and love to watch a deal go along the pipeline all the way to close.
What do you dislike about the product?
Honestly, not a great UI. Looks super old school and boring. I've used hubspot in the past and they have an awesome and modern look to their site. Makes it much more satisfying to do my work when it looks like that.
What problems is the product solving and how is that benefiting you?
Keeps track of our evergrowing list of customers and makes it easy to tier our lists of prospects. I like that it's a huge database that lets me go as far back as I need to understand an account's history with us
Intuitive , Easy to configure and Maintain
What do you like best about the product?
Easy
Intuitive
Lots of training material
Great sales team and customer success managers.
love the analytics studio for dashboards
Dashboards and Reports in general are very easy to create and maintain.
Intuitive
Lots of training material
Great sales team and customer success managers.
love the analytics studio for dashboards
Dashboards and Reports in general are very easy to create and maintain.
What do you dislike about the product?
It's unreliable integration with outlook, inbox and sf calendar.
You f you are using SF native features then it's pretty good but as soon as you try to collaborate with other products, it does not work as good.
You f you are using SF native features then it's pretty good but as soon as you try to collaborate with other products, it does not work as good.
What problems is the product solving and how is that benefiting you?
Providing transparency
Helping sales team to track and plan their work and leads based on probability and profitability
Dashboards and reports have created an atmosphere of competition and providing visibility in pipeline
Helping sales team to track and plan their work and leads based on probability and profitability
Dashboards and reports have created an atmosphere of competition and providing visibility in pipeline
Sales cloud review
What do you like best about the product?
Tools were really helpful and it is very user friendly. There are many integrations with salesforce is a great addition. I am unsure about other competitors as i was unable to test them.
What do you dislike about the product?
One of the biggest "cons" would be the cost. It certainly made it less appealing. With some instances there was a slower performance. Additional money has to be spent on some 3rd party apps to have a truly complete system
What problems is the product solving and how is that benefiting you?
We need to integrate everyone's work into one location. We need to centralize all the data for the employees to share. We needed a way to standardize all forms and processes. Salesforce will allow us to leverage that so everyone can continuity in the services we provide
Sales Cloud Deliveries!!!
What do you like best about the product?
Sales Cloud is an outstanding and reliable customer service management platform. One of my favorite features is its powerful analytics and reporting capabilities, which allows our team to identify trends, opportunities, and areas for improvement. This allows management to make data-driven decisions.
What do you dislike about the product?
In general, one of my frustrations with Salesforce is the ability to find an org ID's easily. As a consumer with over 6 orgs, when I get an email with an org IDI . to manually search the company information in each instance
What problems is the product solving and how is that benefiting you?
With Flows, we have been able to streamline a lot of our processes in the system. We have been able to remove a lot of manual work on sending notifications and general emails, allowing our sales team to get to more customers and increase revenue.
Helps a lot for a rapid grow
What do you like best about the product?
Very well designed and highly customizable user interface really makes difference. It helped a lot when optimizing sales processes during the unexpected growth periods of a couple years back. Not only smoothen the link between front, back and warehouse services it also provides accurate data on each step.
What do you dislike about the product?
Compared to many other CRM solutions out there it feels a bit pricy if you are not getting most out of it. Apart from that customer service could sometimes be frustrating.
What problems is the product solving and how is that benefiting you?
Streamlining the sales processes between sales team, warehouse, inventory tracking, pricing, quoting. Sales managers feel more comfortable providing quotes customers and marketing team generates more leads.
My experience as developer for sales cloud
What do you like best about the product?
SalesForce sales cloud provides developers with the flexibility and tools needed to build custom sales applications that meet the unique needs of their customers.
What do you dislike about the product?
Need more customization features. SalesForce Sales Cloud need some areas for improvement from a developer perspective, need ability to customize certain features such as workflows and reports.
What problems is the product solving and how is that benefiting you?
As as Developers, Sales Cloud help us to build custom workflows and automation that help sales teams to work more efficiently and close deals faster. Sales Cloud provides a range of integration tools and APIs that allow developers to connect with other applications, such as ERP systems .Sales Cloud provides businesses with tools to track and manage leads, ensuring that sales teams can follow up with prospects in a timely and effective manner.
Limitless options and integrations to have everything under control
What do you like best about the product?
The amount of alternatives to do integrations with other software and platforms. Also, the way you can personalize your experience with Salesforce
What do you dislike about the product?
If you want to use it properly, you need to have a person that is very well-trained in the platform and is likely to be exclusively focused on that.
What problems is the product solving and how is that benefiting you?
To have all the sales and customers information in one place. Also, you can do reports, dashboards, trackings, etc. Unifying different aspects of your daily work in one place is very helpful.
Great Tool for your Sales Organization!
What do you like best about the product?
I love how it gives me a holistic view of all of our clients while also providing the ability to dive in deeper and see the history of each account, contact, etc.
What do you dislike about the product?
There's nothing that I would really say I dislike about Sales cloud. I think I can definitely take more advantage of all the available features, especially after attending the various sessions at the world tour.
What problems is the product solving and how is that benefiting you?
Who are my customers?
What industries are they in?
What opportunities are in my pipeline?
What opportunities can I uncover?
What conversations have I had with clients?
What industries are they in?
What opportunities are in my pipeline?
What opportunities can I uncover?
What conversations have I had with clients?
The most powerful CRM on the market
What do you like best about the product?
Sales Cloud is the industry leader in CRMs, there is an extensive community of users, experts, certifications, developers. There are so many resources that make learning easier, and getting help smoother.
What do you dislike about the product?
Products can be confusing because of name changes and there are a lot of additional add-ons so keeping track can be difficult. Thankfully there are tons of resources available for learning.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps our clients run their business. Manage customers, record sales activity and use MCAE to keep in touch with customers in a personalized and strategic manner.
Sales made easier
What do you like best about the product?
Sales Cloud helps keep control of my internal sales process and stay on the same page across my entire team. We rely on Sales Cloud to make business happen
What do you dislike about the product?
Can be slightly buggy and cumbersome to use at times
What problems is the product solving and how is that benefiting you?
It's allowing our business to track our customers and accounts seamlessly across our organization.
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