Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Extremely capable CRM solution
What do you like best about the product?
I like the intuitive UI as well as the many functionalities. It's extremely customizable and can satisfy every organisation's needs. It also extremely fast and reliable.
What do you dislike about the product?
The Salesforce Sales Cloud lacks native integrations with other very important softwares used on daily basis on the job. It can be very costly to implement them later on.
What problems is the product solving and how is that benefiting you?
Helps me keep track of all the records regarding the interractions with my clients as well as not loose any important steps before, throughout and after the sales process. I
also love the fact that I can access all my information from wherever I am.
also love the fact that I can access all my information from wherever I am.
Salesforce Allows You To Keep Up To Date On All of Your Customers
What do you like best about the product?
Salesforce gives you fields that are useful and help you progress your deals and keep track of customer information that is not only important, but that can help others if the account is moved to them.
What do you dislike about the product?
There can feel like there are too many fields. It requires you as the account manager to focus on the correct information without filling things out to "check the box".
What problems is the product solving and how is that benefiting you?
We keep all of our customer information in SF Cloud. That includes all of the contacts, the champions and the decision-makers. All of the current solutions that the teams are using and all of the possible new business is kept organized within SF.
Excellent for Reporting!
What do you like best about the product?
The most helpful resource I utilize when in Salesforce is the customizable live reports. We are able to see data live and export what we need instantly without having to rely on outdated systems.
What do you dislike about the product?
The only thing that I dislike about Salesforce is the limit on fields. Often I want to further customize reports but have to repurpose fields in order to get the desired result.
What problems is the product solving and how is that benefiting you?
Our student information system is clunky - without Salesforce, we would still be using the manual entry for graduation applications and much more. It is a life-saver for time!
The system that does everything is bound to be a bit confusing.
What do you like best about the product?
SalesForce Cloud is an exceptional platform with an almost unlimited potential for customization and integrations.
What do you dislike about the product?
It can be very easy to get lost in the weeds with SalesForce. Navigating to different locations of the sales and post process can be confusing. Finding specifics on the accounts or leads can get a bit convoluted.
What problems is the product solving and how is that benefiting you?
One of the biggest things SalesForce Cloud is solving for us is pipeline management for the post sales process. Being able to have transparency across 4+ teams is important for a larger company like us. It is also integral for tracking data and analytics.
Best Salesforce application for Smart and Faster Selling ,Team Collaboration and Automating Tasks
What do you like best about the product?
Salesforce Sales Cloud enables businesses to sell more effectively and quickly by centralizing client data, tracking interactions, fostering teamwork, and automating various processes. With account and contact management, you can easily access all customer information, including conversation logs and important contacts. The method of reporting is straightforward and intuitive; all we have to do is drag and drop the fields, groups, filters, charts, and categories we want to use. We receive a thorough report with helpful information in a short period. It keeps track of sales performance through dashboards and other tools for tracking sales activity.
What do you dislike about the product?
Salesforce Sales Cloud is Expensive, Complicated, and Time Consuming to Configure and Setup. Everyone in your Salesforce instance can create, update, and store reports and dashboards if they have full administrative access, which gives them the power to change anything in Salesforce. This isn't easy.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud handles all aspects of the sales department's end-to-end operations, including logging product information (such as the price and Order Id), developing salesforce campaigns, managing customer contacts, setting off emails, reports, and dashboard features, creating orders and opportunities based on moving deals forward with clients, and many more.
Good Customer Service App!
What do you like best about the product?
You can see the connections of a certain case/ticket to other possible cases or tickets, you can Comment, Email or Log a call which is convenient that you can do all communications to the customer in the app.
What do you dislike about the product?
The buttons sometimes are a bit confusing but with time and how often you use it you'll eventually get used to the buttons.
What problems is the product solving and how is that benefiting you?
The problems being raised to our company are being solved via Salesforce. It minimizes the time needed to joggle on the tabs as there is shortcut in the Salesforce.
Overall great tool
What do you like best about the product?
The most important aspect to me has always been the click-not-code mantra. While I had a computer background, I was never much of a developer. Salesforce allows a lot of drag-and-drop functionality that allows me to build quickly and iterate on improvements. The automation tools also are robust and continue to improve over time. We've also started using Slack integration to phase out email notifications, which users seem to be exicted about.
As for the Sales Cloud specifically, it checks all the boxes of allowing for Lead and Pipeline management. We also utilize marketing Campaigns and a host of custom objects to manage our sales process. We aim to reduce swivel chair and bring as much into one system as possible.
As for the Sales Cloud specifically, it checks all the boxes of allowing for Lead and Pipeline management. We also utilize marketing Campaigns and a host of custom objects to manage our sales process. We aim to reduce swivel chair and bring as much into one system as possible.
What do you dislike about the product?
Sometimes the interface is not as crispt as other systems. The related lists can truncate data and make navigating less user-friendly. Although I appreciate the flexibility the tool gives when it comes to modifying the UI, minor improvements could go a long way (like simply spacing columns better to fit the data in them).
What problems is the product solving and how is that benefiting you?
Salesforce manages all our Sales activity except for detailed forecasting. We have leads from Marketo that we collect and convert into Accounts and Opportunities. Beyond the basics, we also handle credit applications, commercial enablement teams, agreements with integration to DocuSign, along with analtics.
The CRM for the modern sales rep
What do you like best about the product?
One of the key strengths of Sales Cloud is its friendly UI. As a non technical sales reps I have no issues navigating and using the platform. I've been learning more about the customizable dashboards and reports, which allows me to monitor sales performance and identify areas for improvement and manage KPIs on a weekly, monthly, quarterly, and yoy basis
What do you dislike about the product?
Sometimes too many options and customizations can cause a bit of options paralysis. As great as trail blazer is, some integrated tutorials might be beneficial that you can turn on as a new user then off when not needed.
What problems is the product solving and how is that benefiting you?
There two main benefits of said cloud is managing customer relationships (taking calls, emails, meeting, contracts) and creating visualizations to track performance. Having dashboards to look at daily to prioritize activity then reports to dial into to conduct that activity makes sales cloud extremely powerful in increasing my productivity
Customization and efficiency at your fingertips!
What do you like best about the product?
The automation that can be created using flows to help make sales cloud the most efficient and productive for our sales organization is a game changer. Being able to customize this automation is keep to be flexible.
What do you dislike about the product?
I dislike the reporting capability that sales cloud has as it is not very robust and requires us to purchase another solution for important visual aids and metrics needed for KPIs.
What problems is the product solving and how is that benefiting you?
Our sales cloud app provides a great solution for visibility into our sales pipeline and insights into our customers current health status that we would not have the ability to view in a 360 view otherwise.
Love having everything in a consolidated space!
What do you like best about the product?
Everything in one consolidated area, so our sales reps can easily find and manage the data they need, at their fingertips
What do you dislike about the product?
Some features require too many additional licenses. It would be nice that certain licenses are included in a suite package for Salesforce lightning cloud
What problems is the product solving and how is that benefiting you?
Sometimes our sales reps don't want to go to different areas for certain information. It's nice that with Salesforce cloud they can stay in one area
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