Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Decent CRM, Good for Quoting
What do you like best about the product?
I have 24 agent companies to keep track off, and SalesForce is great with keeping track of them. It helps keep track of quotes and revenue that comes from completed orders too.
What do you dislike about the product?
The contacts section. It doesn't necessarily keep track of individual contacts but it does keep track of rep companies. That's really the only downside for me with SalesForce.
What problems is the product solving and how is that benefiting you?
It helps keep our rep agencies organized in one place as well as quotes that we send out to them. It's easier to keep track of revenue that comes from quotes too.
Makes life so much easier!
What do you like best about the product?
It is easy to communicate across teams internally with the tools in the suite. We have thousands of customers and accounts and this is the way we understand the account versus pieces of it.
What do you dislike about the product?
It is easy to create new accounts which can be unnecessary, but that is really more of an internal issue for us.
What problems is the product solving and how is that benefiting you?
I can see a customer's profile and which products they subscribe to. I can also see past orders and their contacts and do all of this quickly.
Strong and User friendly solution for all your CRM needs
What do you like best about the product?
User friendly, more over integration feature enabled , best to be coupled with any system, best tool available in CRM workspace and easy to login and use, data protection and security.
What do you dislike about the product?
Custom scripting is the area where they can work better and they can make its training available to the common user. They need to advertise more about the CRM product.
What problems is the product solving and how is that benefiting you?
Its solving our all sales and CRM related problems and able integrate this with other ERP systems like Netsuite. We are able to track all our products , services using this tool.
Salesforce Sales Cloud Review
What do you like best about the product?
Salesforce sales cloud help customer properly align their sales and customer in getting proper insight into the sales and customer details, all can be easily found in one place. Reports & dashboards give a plus point to have a visual representation of the data of customers/ leads.
What do you dislike about the product?
What I don't like about the Salesforce sales cloud is that for any further add-ons, we have to pay massive amounts due to which small organizations are unable to afford that small amount.
What problems is the product solving and how is that benefiting you?
- Efficiently track and manage sales activities.
- Good hand on experience with Salesforce.
- Increase sales productivity.
- Accurately forecast and analyze sales.
- Customize anything on Salesforce with ease.
- Good hand on experience with Salesforce.
- Increase sales productivity.
- Accurately forecast and analyze sales.
- Customize anything on Salesforce with ease.
Excellent resource as long as you learn the capabilities
What do you like best about the product?
Salesforce is by far one of the most prolific sales and marketing team resources. It integrates with nearly all essential marketing tools and is a great way to continually track and collaborate across the organization to support prospects and customers.
What do you dislike about the product?
It can take some time for new team members to understand individual organizational customizations, but with the proper onboarding and utilization of resources, these concerns can be eliminated.
What problems is the product solving and how is that benefiting you?
It's essential to have a seamless transition from prospects to customers, as well as tracking of each account. Contact, champion, executive sponsor. The best thing about Salesforce is that it makes tracking and updating this information seamless.
Excellent tool for management and monitoring
What do you like best about the product?
The best are definitely the automations, the ease of giving visibility to different users/departments. Internal/external customer follow-up. Developing and integrating with existing systems was possible and hassle-free despite programs that were quite old.
What do you dislike about the product?
I wouldn't say I liked an update that changed how you automate dashboards. For some users, it was a bit complicated. The good thing about that update is that it made the user more committed to using the application.
What problems is the product solving and how is that benefiting you?
Keep users engaged in finishing their assigned tasks. We generate a report of the agenda made by the commercials where the % of compliance of visits and the sales generated are evaluated.
Salesforce is helpful for me to track the history of my accounts and keep organized
What do you like best about the product?
The thing Salesforce is most helpful with is organization of accounts. As well as allows me to track what happens from previous notes to contacts being changed between versions and outreach overall.
What do you dislike about the product?
The downsides of it are the overall access to everyones accounts and seeing the activity, and freely being able to change them or have people steal them when you may be actively working it.
What problems is the product solving and how is that benefiting you?
Organization for my overall accounts, understanding what has happened in the past within the account so my new outreach can correlate with what happened in the past.
A customizable experience through Salesforce
What do you like best about the product?
I find the engagement plans very helpful; I'm not a "sales person" but I work with customers and stakeholders who have many unique needs. Engagement plans and other Sales cloud techniques help me respond to this uniqueness.
What do you dislike about the product?
This may be user error, but I struggle to use the Sales experience with all members of my team. For instance, if a few members of my team need some information while others need to use contact/account/etc records in a different way, the account and contact records get bloated with a lot of fields that only apply to a few specific people. I'm sure there's some sort of permissions set up we could use but I am not an admin so I don't know!
What problems is the product solving and how is that benefiting you?
I work with people with varying needs, schedules, modes of preferred conversation, etc - and sales cloud allows me to have a customized experience to document all of those needs and keep my to-do list straight. Additionally, using sales cloud and other salesforce features allows me to work with new members of my team to provide feedback and insight in the case record itself, allowing for less of the dreaded "wait, where did you say that again?" conversations. It also leads to transparency on the team, knowing that my feedback could be seen by anyone else on the team.
Best application to manage the data
What do you like best about the product?
Some of the key benefits of Salesforce Sales Cloud Suite include:
Comprehensive Sales Management
Customizable: The platform is highly customizable
Analytics: Salesforce Sales Cloud Suite provides powerful analytics and reporting capabilities that help businesses gain insights into their sales processes, identify trends and areas for improvement, and make data-driven decisions.
Collaboration: The platform facilitates collaboration between team members, enabling them to share information, documents, and data in real time.
Mobile Access: The system provides mobile access, enabling sales reps to access customer information, sales data, and reports from anywhere, at any time.
Comprehensive Sales Management
Customizable: The platform is highly customizable
Analytics: Salesforce Sales Cloud Suite provides powerful analytics and reporting capabilities that help businesses gain insights into their sales processes, identify trends and areas for improvement, and make data-driven decisions.
Collaboration: The platform facilitates collaboration between team members, enabling them to share information, documents, and data in real time.
Mobile Access: The system provides mobile access, enabling sales reps to access customer information, sales data, and reports from anywhere, at any time.
What do you dislike about the product?
Steep Learning Curve: Users often feel overwhelmed by the many features and functionalities of the platform, which can make it difficult to get started and learn.
Complexity
Customization Limitations: Users may find it challenging to customize the platform to meet their specific needs
Cost: Salesforce Sales Cloud Suite can be expensive, especially for smaller businesses, and the pricing model may not be transparent or easy to understand.
Complexity
Customization Limitations: Users may find it challenging to customize the platform to meet their specific needs
Cost: Salesforce Sales Cloud Suite can be expensive, especially for smaller businesses, and the pricing model may not be transparent or easy to understand.
What problems is the product solving and how is that benefiting you?
Organizing customer data: The suite allows businesses to store and manage customer data in one central location, making it easier for sales reps to access information about their customers and prospects.
Streamlining the sales process: Sales Cloud Suite provides a range of tools to help sales reps manage their sales pipeline, automate tasks, and collaborate with their team members.
Improving communication with customers: The suite includes tools for email marketing, social media integration, and customer support, allowing businesses to communicate with their customers through their preferred channels.
Providing real-time sales insights: Sales Cloud Suite offers analytics and reporting tools that give businesses real-time insights into their sales performance, enabling them to make data-driven decisions.
Streamlining the sales process: Sales Cloud Suite provides a range of tools to help sales reps manage their sales pipeline, automate tasks, and collaborate with their team members.
Improving communication with customers: The suite includes tools for email marketing, social media integration, and customer support, allowing businesses to communicate with their customers through their preferred channels.
Providing real-time sales insights: Sales Cloud Suite offers analytics and reporting tools that give businesses real-time insights into their sales performance, enabling them to make data-driven decisions.
Exceptional solution for organizations, with robust sales tracking and extensive analytics options.
What do you like best about the product?
Features for comprehensive sales management
Customizability allows you to customize the platform to your individual needs.
Capabilities for seamless connection with other business systems
Scalability to accommodate expansion
Strong reporting and analytics to support data-driven decision-making
Customizability allows you to customize the platform to your individual needs.
Capabilities for seamless connection with other business systems
Scalability to accommodate expansion
Strong reporting and analytics to support data-driven decision-making
What do you dislike about the product?
Occasional performance issues and slow load times, particularly with large datasets
The complexity of advanced reporting and analytics features for non-technical users
The complexity of advanced reporting and analytics features for non-technical users
What problems is the product solving and how is that benefiting you?
Opportunities tracking is one of the most useful features for me and it's very easy to track.
I also use it for approvals management ie. CAR & QAR etc.\
We have also implemented NPS monitoring in SALES FORCE and it's working smoothly.
I also use it for approvals management ie. CAR & QAR etc.\
We have also implemented NPS monitoring in SALES FORCE and it's working smoothly.
showing 9,631 - 9,640