Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Had great experience while working on Salesfoce Sales Cloud
What do you like best about the product?
Tools given with user friendly UI, best CRM in the market. Able to achieve customer requirements with configuration tools as well as customisation easily with less code. Able to automate the many tasks.
What do you dislike about the product?
There is not such thing to dislike in the sales cloud. Just suggestion to increase trailhead modules to learn new beginners
What problems is the product solving and how is that benefiting you?
It's solving many customers need with configuration as well as customisation. Provides security
Simple and Highly adaptable
What do you like best about the product?
This application is exceptional for tracking all activities, including revenue and expense generation. It effortlessly adopts new features and functions without compromising performance. Various teams, such as marketing and finance, rely on this application to gain valuable insights into customer behaviour and history. Every detail, from the initial lead generation to present-day updates and edits, is meticulously recorded. Visitor tracking enables us to better understand customer preferences and interests. However, this particular mode of Salesforce requires multiple clicks compared to the more efficient classic version. The dashboards are highly effective, providing real-time access to databases, user productivity, and customer online/offline status. Occasionally, there may be synchronization issues when exporting or importing data from the Marketing Cloud. Additionally, due to the abundance of information, duplicate leads and tickets may occur, but these can be resolved through the use of filters.
What do you dislike about the product?
The reporting functionality has the potential to be robust and highly beneficial, although it currently has some bugs, particularly when utilizing the dragging and dropping feature to add fields in reports. The presence of lead and touch items may seem unnecessary to users who are unaware of their usefulness.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves several key challenges for organizations in our sales processes and customer relationship management. Some of the problems it addresses include:
1.Centralized Sales Data
2.Improved Sales Efficiency
3.Enhanced Sales Collaboration
4.Enhanced Sales Forecasting
5.Improved Customer Relationship Management
6.Advanced Reporting and Analytics
Overall, Salesforce Sales Cloud helps our organization streamline their sales processes, improve collaboration, enhance customer relationships, and make informed decisions based on real-time data, leading to increased sales effectiveness and revenue growth.
1.Centralized Sales Data
2.Improved Sales Efficiency
3.Enhanced Sales Collaboration
4.Enhanced Sales Forecasting
5.Improved Customer Relationship Management
6.Advanced Reporting and Analytics
Overall, Salesforce Sales Cloud helps our organization streamline their sales processes, improve collaboration, enhance customer relationships, and make informed decisions based on real-time data, leading to increased sales effectiveness and revenue growth.
Accelerate your business with salesforce service cloud
What do you like best about the product?
It provides me a single platform for variety of business problems like event handling, sales analysis, customer analysis and much more. Here I can combine data from different salesforce services. I can integrate salesforce service cloud with different services like magento, treasure data, etc
What do you dislike about the product?
The cost of salesforce package is too much expensive for an individual or for small organizations. please introduce some low cost packages so any individual or any small organization can also use salesforce service cloud services. even you can provide some basic functionality services.
What problems is the product solving and how is that benefiting you?
The salesforce crm provides me the combine data from different salesforce platforms. I use this data in different scenerio. I can track the status of any email by email tracking and also automate email sending functionality.
Lots of features and helps me be organized
What do you like best about the product?
What I like most is that I can send bulk customized emails to all my contacts at once and create customized email templates.
What do you dislike about the product?
Nothing that I can think of since it does what I need it to do for my particular projects.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me stay organized as well as tracks all of my opportunities in my pipeline.
Sharing Experience of using Sales Cloud
What do you like best about the product?
The product of Sales cloud has been a revolution in field of customer relationship management. It has created a systematic approach to smoothly operate the sales and services management for any firm. This has shot up the sales of my organisation to seventh cloud Also it's user friendly platform and services which reduces the cost of training of the tool and any employee whether technical or non technical can work on sales cloud. Not only this the software runs efficiently without any technical hinderance. It's speed is tremendous that reduces time of operation for any technocrat.
What do you dislike about the product?
Sales cloud is although very much ahead of it's counterparts, but some issues like its completely cloud based. There can be a separate application of this product. Also a lot of formalities to get credentials to become a user, so lot of work can be done in that. Sales cloud should be modified in such a way that it can face internet connectivity issues and in case of sudden removal of internet on the machine, data restoration should be something taken care off as the product is not able to retain it's state.
What problems is the product solving and how is that benefiting you?
The sales cloud has simplified the process of handling sales sand services for any firm. It has become an interface to get new customers on board and even retention of customers. Also it's provides facility to connect with old customers on routine basis. Even sales cloud helps in understanding client requirements and develop or modify product and services in accordance to clients demand. Sales cloud has helped in reducing workforce on a large scale as it haa automated many processes for which earlier lot of manpower was utilised.
Sales cloud valuable for businesses
What do you like best about the product?
Sales cloud provides most of the basic features which require the basic features to implement a business solution. I have used it to implement order mgmt, contract mgmt and sales of automobile warrenty. And most of time solutioning does not require further licenses.
What do you dislike about the product?
There are some features which should be provided as default with sales cloud like cpq and pdf generation and record types on quote line items. These are the 2 basic features which can be included.
What problems is the product solving and how is that benefiting you?
It provides out of box features like opportunities, products, quotes and also to customize triggers, apex and lwc
Good Experience in using Salesforce
What do you like best about the product?
Salesforce is quick and easy to use, I used it to learn Einstein analytics it was very easy to get used to quickly.
What do you dislike about the product?
Not much I dislike about it. need more features in Einstein analytics like Tableau and power BI
What problems is the product solving and how is that benefiting you?
It helps me do the analysis quickly and data warehousing in the same place. so it is very easy for me as I said needs more features like tableau
nothing is better then Salesforce
What do you like best about the product?
Here is no one who is better then salesforce I can't see any other better platform who can beat salesforce's services this is best nothing is better then this .
What do you dislike about the product?
I don't have anything to say in terms of dislike I can't see anything to dislike salesforce because it has all the things which is required to maintain any business or any sales or data
What problems is the product solving and how is that benefiting you?
Easy to maintain data also we can set clients priorities and it's useful for time management also we can schedule meetings we can analyse sales perform these are the main benefits.
The most complete and flexible tool for managing your sales team, activity and pipeline
What do you like best about the product?
Salesforce Sales Cloud includes an extensive feature set for tracking accounts and contact, interactions, sales process, opportunity stages and status, and detailed reporting of each. It is highly customizable to match your business processes, workflows and terminology. The training tools provided via Trailhead make educating our team a breeze and trackable. And the "out-of-the-box" configuration works well for simple implementations.
What do you dislike about the product?
The feature set is so configurable and customizable that it can be a bit overwhelming. Utilizing certified Salesforce admins, either internally or via a Salesforce partner, is a must if you want to do any significant customization. This isn't really a negative, but a reality of getting the most from your investment in the platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides us with the tools, reporting and dashboards to monitor and manage our sales team and sales process. The level of detail about each interaction and at each stage in the sales pipeline is visible and easy to track.
Sales Cloud For Managing Direct & Indirect Sales
What do you like best about the product?
This meet most of our business requirements.
What do you dislike about the product?
Some of the basic features also require customization.
What problems is the product solving and how is that benefiting you?
Its help to track the Direct & Indirect Sales for our client.
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